Add optional Extras to your trip at checkout.

No smoking or vaping of any kind at any time. We have a lot of guest who have allergies or leave a smoke free life style. Thank you for understanding.

• How do I extend or shorten my trip?

  If you want to change the day or time your trip starts or ends, you must submit a trip change request via Turo. You can submit a request before the trip begins, while it’s in progress, or up to six hours after the scheduled trip end time. If your host and vehicle are ready and you two agree, you can complete trip check-in in the app up to one hour before the scheduled trip start without submitting a trip change request. You can take responsibility for the car and activate the protection plan by sliding the toggle on the last screen. The check-in process in the app must be completed for this early exchange to be valid. You can check out and return a vehicle up to three hours early without submitting a trip change request only if you receive your host’s written consent in Turo messaging.

• How do I check-in /check-out?

  Checking in to start a trip Here’s what to plan for and expect when you check in for a trip: If you’re meeting your host in person, you must present your current, valid license. If you’re completing a contactless check-in, you’ll need to upload the following to Trip photos within 24 hours of the trip start time: A close-up photo of your driver’s license with the first few digits of the license number hidden. A selfie of you holding your license next to your face. The primary driver must be the one to check in and pick up the car. If you have a US or Canadian temporary license, contact customer support in advance of your trip to confirm we’ll accept it. Call 1-[Number redacted for privacy and security] (US) or 1-[Number redacted for privacy and security] (CA). In the US, your temporary license must have a photo of you on it. If it doesn’t, you must also present one piece of valid government ID. In Canada, you must always present one piece of valid government ID along with your temporary license. If your license is expired, invalid, or you send an additional driver to pick up the car, we’ll consider you a no-show, cancel the trip, and may issue you a partial refund. If you're late to pick up the car and didn't upload verification photos, your host may report you as a no-show, in which case, we’ll cancel the trip, and may issue you a partial refund. Once you’ve completed verification, document the condition of the car. If you discover it doesn’t meet legal requirements, is unsafe to drive, or hasn’t been cleaned, don’t complete check-in and report the car as unsafe or unsatisfactory. Note: Your host must either hand you or give you access to the car’s keys — even if the car is equipped with remote locking and unlocking. If they don’t, contact Customer Support at 1-[Number redacted for privacy and security] (US), 1-[Number redacted for privacy and security] (CA), 44 0[Number redacted for privacy and security] (UK). Checking out at the end of a trip When you return your host’s vehicle at the end of a trip, be sure to: Refill the fuel or recharge the battery to the same level it was at check-in. Take dashboard photos showing the mileage and fuel/charge level. Tidy up the vehicle with these cleaning guidelines and fee reminders in mind. Take and upload interior and exterior photos that show the cleanliness and any damage. If you’re parking on the street, make sure you choose a spot that's legal and safe for the next 24 hours. You’re responsible for any parking tickets incurred within 24 hours after the trip end.

• How do I extend or shorten my trip?

  If you want to change the day or time your trip starts or ends, you must submit a trip change request via Turo. You can submit a request before the trip begins, while it’s in progress, or up to six hours after the scheduled trip end time. If your host and vehicle are ready and you two agree, you can complete trip check-in in the app up to one hour before the scheduled trip start without submitting a trip change request. You can take responsibility for the car and activate the protection plan by sliding the toggle on the last screen. The check-in process in the app must be completed for this early exchange to be valid. You can check out and return a vehicle up to three hours early without submitting a trip change request only if you receive your host’s written consent in Turo messaging.

• How do the Tolls work?

  For your convenience, each booking is equipped with a Sunpass, so you can save time and money by not having to stop at the toll booth! You will be billed for tolls and airport parking (if applicable) directly through the Turo app at the end of your trip. Please be sure to use the Sunpass/Express Lane when going through toll road