Dear Turo Guest, We wanted to inform you about a specific policy at Detroit Metropolitan Airport regarding vehicle delivery to the terminal. Unfortunately, the airport does not allow for vehicles to be delivered directly to the terminal. Instead, they require that vehicles be parked and picked up by guests from the airport parking lot. For your convenience, your vehicle will be parked at the Big Blue. Deck Long-Term Parking. Please note that there is a parking fee of $23.00 charged by the Big Blue Deck Long-Term Parking. This fee is solely charged by the parking lot due to the airport parking policy and is not charged by the host or Turo. To ensure a safe and seamless rental experience, we kindly request that all guests renting from airport locations upload a picture of their driver's license and provide a return airline ticket that coincides with the rental period. This will help us verify your identity and ensure a smooth rental process. Please take a moment to upload the required documents: 1. Driver's License: Please provide a clear picture of your valid driver's license. This will help us confirm that you are a licensed driver. 2. Travel Itinerary: If you are traveling by air, please upload a picture of your return airline ticket or boarding pass. This will help us ensure that your rental period aligns with your travel plans. To enhance your rental experience and help you avoid a Turo cleaning fee, we are pleased to offer you a complimentary car wash service. This service includes both interior and exterior cleaning and is available at multiple car wash locations throughout southeast Michigan. You can enjoy this service at no extra cost. In order to maintain the cleanliness and upkeep of our vehicles, we kindly request that you return the vehicle in the same or better condition. Prior to your scheduled check-in time, please visit a car wash location for the necessary cleaning. After the cleaning, please upload a photo of the receipt as proof of the service provided. We appreciate your cooperation in adhering to these requirements and thank you for choosing our services. If you have any additional accommodation requests or require further assistance, please do not hesitate to contact our dedicated support team. We are committed to making your experience exceptional. We sincerely appreciate the opportunity to serve you and wish you safe travels throughout your journey! Best regards, Bruce and Tamisha

"**Important Guidelines for Your Ride in Our 2020 Ford Transit Connect"** We're thrilled that you've chosen our 2020 Ford Transit Connect for your trip! To ensure a pleasant and comfortable experience for all future renters, we kindly request you to adhere to the following guidelines: **No Smoking:** Smoking of any kind is strictly prohibited in the vehicle. This includes, but is not limited to, cigarettes, e-cigarettes (vaping), cigars, marijuana, or the use of any other tobacco or smoking products. Violation of this policy will result in a hefty cleaning fee and a very poor rating, as we aim to keep our vehicle fresh and clean for all users. **No Racing or Reckless Driving:** We understand that our Ford EcoSport is a fun car to drive. However, we prohibit any form of racing, reckless driving, or any other activities that may potentially damage the vehicle or violate traffic laws. This vehicle is equipped with a tracking device that records high-speed driving and abrupt stops. Any evidence of racing or reckless driving will result in penalties, up to and including full payment for any damage incurred and potential reporting to authorities. As well as earing a guaranteed poor rating. **No Abuse or Damage:** Please treat our vehicle with the same respect and care as you would your own. Any visible damage to the interior or exterior of the car, excessive dirt, or any other form of abuse may result in additional charges for repairs or cleaning and a poor rating. By following these guidelines, you help us maintain the high quality of our Ford EcoSport, ensuring a great experience for you and future renters. We appreciate your understanding and cooperation. Enjoy your trip! Remember, you're not just renting a car, you're borrowing a part of our lives. Let's treat each other's property with mutual respect. Safe travels! We have a strict no-smoking policy for all our vehicles. This means that there is absolutely no smoking of any kind permitted in the car. This includes but is not limited to: 1. **Cigarettes:** The traditional tobacco product is not allowed due to the lingering smell that can deeply penetrate the car's upholstery and air conditioning system. Even with thorough cleaning, the smell can remain for a long time, causing discomfort to future guests. 2. **Vaping:** While some people might believe that vaping or using e-cigarettes doesn't leave a smell, it can still leave a lingering odor and residue in the vehicle. Vaping inside the car is not permitted. 3. **Marijuana:** Smoking marijuana in the vehicle is strictly prohibited. The strong, distinctive smell of marijuana can be very difficult to remove from the car's interior and could also get the next renter into legal trouble if they are pulled over by the police. 4. **Other Smoking:** This includes any other type of smoking or substance use. We want to ensure our cars are as clean and fresh as possible for each guest. We take this policy very seriously. Failure to adhere to the no-smoking policy will result in a substantial fine to cover the cost of a deep cleaning service. This is to ensure that every guest who rents our vehicles has a pleasant, smoke-free experience. We appreciate your understanding and cooperation with this policy. Your respect for our vehicles ensures a great experience for everyone in the Turo community.