Add optional Extras to your trip at checkout.

Here are some tips to help you find a suitable parking spot: 1. On-site Parking: The Pelham Medical Center offers on-site parking. Look for designated parking areas or signs indicating visitor parking spaces. These spots are typically located close to the main entrance for easy access. 2. Overflow Parking: During busy times, such as peak visiting hours, there are overflow parking areas. These spaces are located nearby. Look for signage for directions to the overflow parking area. Remember to adhere to any parking regulations and signs at the Pelham Medical Center. If you're unsure about where to park, don't hesitate to ask us for assistance or clarification.

1. Car Seats and Booster Seats: Car seats and booster seats are permitted in the van. We prioritize passenger safety, so feel free to bring and install car seats or booster seats for your children or any passengers who require them. 2. Non-Smoking Vehicle: The van is strictly designated as a non-smoking vehicle. Smoking, including the use of electronic cigarettes or vaping devices, is prohibited inside the van at all times. We appreciate your cooperation in maintaining a clean and smoke-free environment. 3. Pet Policy: Our pet policy may vary, so please check with us directly to inquire about any specific guidelines or restrictions regarding pets in the van. We understand that pets are part of the family, and we will do our best to accommodate your needs. 4. Cleanliness: We expect the van to be returned in a reasonably clean condition. Please make an effort to keep the van tidy during your rental period. If any spills or stains occur, we appreciate prompt attention to minimize potential damage. If the cleaning challenges are significant, we will charge a fees for a professional cleaning. 5. Prohibited Items: To maintain the cleanliness and condition of the van, we request that you refrain from transporting items that may cause damage or leave unpleasant odors. This includes but is not limited to hazardous materials, flammable substances, live animals (unless permitted), and items with strong or lingering odors. If you have any specific inquiries or need further clarification on what is permitted or prohibited in the van, please reach out to us directly. We want to ensure your rental experience is comfortable and enjoyable while also respecting the vehicle and the needs of other renters.

• What happens in case of a breakdown or mechanical issue? Is there a roadside assistance service available?

  In case of a breakdown or mechanical issue, we have a roadside assistance service available. Please contact us immediately, and we will provide you with the necessary assistance and instructions to resolve the situation promptly.

• Are there any toll roads or toll tags associated with the van? How are toll charges handled?

  Some toll roads or toll tags may be associated with the van. Toll charges are the responsibility of the renter and should be paid accordingly. Please familiarize yourself with the toll payment methods in the areas you plan to travel and ensure you handle toll charges appropriately.

• Are there any restrictions on smoking, pets, or food consumption inside the van?

  Smoking is strictly prohibited inside the van. As for pets, we have specific guidelines and restrictions, so please consult with us regarding your specific pet-related inquiries. Regarding food consumption, you are welcome to enjoy snacks and beverages, but we kindly request that you keep the van clean and dispose of any trash properly.

• How should I handle cleanliness and any potential spills or stains during my rental period?

  We appreciate your efforts in maintaining cleanliness during your rental period. Please handle any spills or stains promptly. If you encounter any significant cleaning challenges, please inform us, and we will provide guidance or arrange for professional cleaning if necessary. We expect the van to be returned in a reasonably clean condition.

• Is the van equipped with GPS navigation or should I bring my own?

  The van is equipped with GPS navigation, so there's no need to bring your own. You can rely on the built-in navigation system for directions and guidance.

• Are there any restrictions on where I can take the van? Are there specific areas or roads I should avoid?

  There are no specific restrictions on where you can take the van. However, we recommend adhering to local traffic laws and regulations. Be aware of any specific road restrictions or areas that may have limitations on large vehicles and below 10 feet-clearance.

• How do I secure and lock the van when it's parked? Are there any specific security measures I should be aware of?

  When parking the van, please ensure it is locked and secured. Follow general safety measures, such as closing all windows, locking the doors, and activating the alarm system (if applicable). Additionally, we recommend parking in well-lit and secure areas for added safety.

• How do I refill the fuel tank? Are there any specific instructions or recommendations for refueling, such as fuel type or preferred gas stations?

  To refill the fuel tank, you can stop at any gas station that provide diesel fuel. The van runs on DIESEL only, so make sure to use the appropriate fuel. We don't have specific recommendations for gas stations, so you can choose any nearby and convenient station.

• What is the policy regarding extra mileage? Is there flexibility or an additional charge for exceeding the allotted mileage?

  Our policy regarding extra mileage varies. We offer flexibility in some cases, but there may be an additional charge for exceeding the allotted mileage. Please check your rental agreement or contact us directly for specific details related to your rental.

• How do I adjust the seats for optimal comfort and flexibility?

  The seats in the van are adjustable for optimal comfort and flexibility. You can find seat adjustment controls typically located on the side or bottom of the seats. Feel free to adjust them to your preferred position.

• Is there a spare tire in case of emergencies? How do I access and replace it if needed?

  Yes, there is a spare tire in case of emergencies. The spare tire is typically located underneath the rear of the van. If you need to access or replace it, please refer to the van's manual for instructions on how to do so.

• How many seats in the van?

  The van has a seating capacity of up to 12 passengers, including the driver.