Add optional Extras to your trip at checkout.

This pickup will be a contactless pickup meaning the car will be ready for you at the specified location at the specified time.

*NO SMOKING - Any sign of smoking such as ashes, buds, or scent will lead to a cleaning fee assessed and implemented by Turo. *Any Parking fees for airport will be the guests responsibility *Car must be kept and returned clean. Spills, pet hair(no pets), food, mud or dirt will be assessed by Turo for a cleaning fee implemented by Turo *ONLY the renter is allowed to drive the vehicle *We pride ourselves on our communication and response time. Please communicate in a timely manner if you feel you will not be on time for pick up or drop off (read Turo's policy for lateness) or if you would like to extend.

• What should I do if I would like to return earlier than my reservation time?

  This is not a problem at all! Simply communicate that you would like to return earlier and complete the check out process that we would send to you. You can also modify the trip time if you are returning earlier. We would approve the request based on whether we can pick up the car at the new time you desire.

• What should I do if there is damage to the car during your rental time?

  First, take photos of the damage and upload via trip photos. Then, call TURO to report the claim and then communicate to us as well. The next steps will be determined through TURO and we will keep the communication ongoing throughout the process.

• Do I have to pay for garage parking to an airport?

  The max you pay at Ronald Raegan and Dulles airport will be $22 when picking up the vehicle. For Richmond International the max is $12. We aim to deliver the vehicles within an hour of your reservation time so that parking is FREE. Life happens and flights get delayed so if we aren't able to coordinate the drop off within an hour of your booking you will be responsible for the fee for exiting the garage.

• Can I dispute a parking or speeding ticket?

  Unfortunately, all tickets acquired during your rental time would be paid and submitted for reimbursement. Disputing a ticket can take from 6 months to a year and we unfortunately can not have a ticket unresolved for this long period of time. We would risk the ticket being forgotten, unpaid, or miss the reimbursement timeframe. The ticket is deemed liable to the person the car is registered too. With the amount of vehicles in our fleet, we run the risk of having multiple tickets being unresolved. Thank you for understanding!

• Do I need to clean the car before returning?

  If you will be returning the vehicle later than scheduled, you must call and notify TURO at 1-[Number redacted for privacy and security] so that you will be protected with insurance coverage. Please keep in mind that sometimes a vehicle can be booked immediately after your reservation. Late returns will lead to a late return fee according to Turo late return policy,

• What is the process if I receive a parking ticket?

  Please keep in mind that the ticket is your responsibility. The next step would be to pay it immediately to avoid any penalties.

• Who can drive the car?

  Only the person who rents the car is insured to drive the vehicle. If you would like for someone else to drive the car, please add them as a driver. You can do this on your dashboard of the TURO APP. Unfortunately, if this step is not completed this will cause insurance to be voided, and you will be personally liable for the full cost of any damage. Please keep in mind that the primary driver would need to be present at time of pick up.

• Do I need to re-fuel the vehicle before returning?

  We understand that life happens! In this situation, you can communicate to us and we can add the ‘pre-fueling” option to your reservation. This means we would re-fuel, submit for reimbursement for the fuel cost plus $10 service fee via APP. Very easy!

• What if I have a different drop-off location than what is listed in the booking?

  I am flexible as it relates to drop off and pick up. I am willing to make exceptions as long as the locations aren't too far outside of our range of delivery. Message to discuss details. Additional fees may apply.

• What if I left something in the car after my trip (e.g. suitcase, mobile phone, etc). Can I have it sent back to me via mail?

  Yes, of course! Just let me know about it, and we’ll have it delivered to your specified mailing address. There will be a $10 service charge on top of the mailing price.