Do I have to return the car as clean as I received it?

All of our vehicles are washed, detailed, and sanitized before delivery. It is Car Sharing Etiquette to return the car in similar condition as it was received. If the car is returned unreasonably dirty, we can charge a $𝟭𝟱𝟬 𝗰𝗹𝗲𝗮𝗻𝗶𝗻𝗴 𝘃𝗶𝗼𝗹𝗮𝘁𝗶𝗼𝗻 𝗳𝗲𝗲 ​- so please treat our vehicle as you would your own.

Is the car equipped with a toll pass?

For your convenience, all of our vehicles are equipped with a SunPass so that you don't have to stop and pay along the way! We will bill you for tolls and airport parking (if applicable) directly through an “Incidental Invoice” via the Turo app at the end of your trip. Avoiding a toll road while in Orlando is practically impossible so if you are trying to maximize on your trip, by all means use the toll road! Please use the Express Lanes while traveling on all toll roads. 𝗗𝗼 𝗻𝗼𝘁 𝘀𝘁𝗼𝗽 𝗮𝗻𝗱 𝗽𝗮𝘆 𝗰𝗮𝘀𝗵 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘁𝗼𝗹𝗹𝘀 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝘄𝗲 𝘄𝗶𝗹𝗹 𝘀𝘁𝗶𝗹𝗹 𝗯𝗲 𝗯𝗶𝗹𝗹𝗲𝗱 𝗮𝗻𝗱 𝗶𝗻 𝘁𝘂𝗿𝗻, 𝗰𝗵𝗮𝗿𝗴𝗲 𝘆𝗼𝘂 𝗮𝗴𝗮𝗶𝗻. 𝗬𝗼𝘂 𝗮𝗿𝗲 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗹𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗯𝗶𝗹𝗹 𝗮𝘁 𝘁𝗵𝗲 𝗲𝗻𝗱 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗰𝗮𝗿 𝘀𝗵𝗮𝗿𝗲 𝘁𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻 - 𝘁𝗼𝗹𝗹𝘀 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗳𝗿𝗲𝗲. 😉

Can I take your car out of State?

Our cars are not allowed to go out of state. You may make a request with us and we may approve you to go into GA/AL/SC/MI/TN but you would have to also Opt for the “Unlimited MIleage” options in extras. If a guest does go out of state without our permission and or without opting for the Unlimited Mileage, it will result in a $100 per day surcharge. All of our vehicles are equipped with an insurance monitor and we will be alerted if it travels out of the state of Florida. Disconnecting the monitoring device will also result in a $100 surcharge, as we are charged by our insurance company when this occurs. Also note that if any breakdowns, or accidents happen the guest is completely financially responsible for getting the car towed back to Orlando at their own expense.

Can I change my pick up and return times and or locations?

Yes you can. All we ask is that you do so via the app. Request your changes in time / location preference and if we can do it, we shall approve the request. Deliveries and returns before 9am or after 9pm (normal hours of operation) will incur an additional $30 delivery or drop off fee as well as higher parking fees.

What if I am running late upon return?

It is hard to say because it depends how late you are and if there is another reservation for your car right after your return. Generally we are flexible IF you are within the 24 hour period of your pick up time. If you know you are going to be late, then we expect you to request a time change so that we can plan our day accordingly. IF you are more than 30 minutes late, Turo may exercise their Late Return Policy which means you will be charged an extra day, along with any additional late fees. So please please please communicate with us and let us know your 20 and ETAs are as often as you can. Communication is everything in this car sharing business!

Can I smoke cigarettes, weed, or vape in your car?

🚭 NO. Please be advised that we promote and provide non-smoking vehicles, therefore, 𝘀𝗺𝗼𝗸𝗶𝗻𝗴 (whatever), vaping 𝗶𝘀 𝗻𝗼𝘁 𝗽𝗲𝗿𝗺𝗶𝘁𝘁𝗲𝗱 in any of our vehicles at any time. This is a firm restriction and you will incur a hefty fine if you do smoke / vape in our car. We have zero judgment if you smoke, but we also have zero tolerance if you do so in our car. Please respect that these are our personal vehicles and also our livelihood. We simply cannot rent out a vehicle that smells of smoke, and must take it offline for cleaning and ozone treatment. If you choose to ignore this, we will seek $𝟭𝟱𝟬 𝘁𝗼 $𝟯𝟬𝟬 𝗶𝗻 𝗿𝗲𝗶𝗺𝗯𝘂𝗿𝘀𝗲𝗺𝗲𝗻𝘁, depending on severity. We thank you for not smoking in our cars!