Thank you so much for booking with Tailored Enterprise. Our goal is to deliver an exceptional product with an emphasis on an enhanced customer experience. Please let us know if anything is jeopardizing this goal during your trip and we will do our best to accommodate you. • For your convenience, we offer delivery throughout the Houston and surrounding areas: o Pick up at our location @ Kroger Parking Lot – Adjacent to Fort Bend Toll Road (Free charge) o Delivered to Guest’s location. (Delivery fee charged.) o Delivery to various hotels throughout the Houston and surrounding areas (Delivery fee charged.) o Delivery to both major airports, Bush IA and Houston Hobby. (Delivery fee and applicable parking fees charged.) • No Smoking, including Vaping. (If car smells like smoke of any kind upon rental return, a $250.00 fee will be assessed to the invoice for this violation.) • No Pets. (If pet hair is detected upon rental return, a $250.00 will be assessed to the invoice for this violation.) • EZ Tag Access Allowed. (Applicable toll fees will be added to your invoice.) • Unless you select the prepaid fuel option, the vehicle is expected to be returned with an equal fuel level. (An inconvenience fee of $10.00 plus refueled gas cost will be assessed to the invoice for this violation.) • Please use grade level 93 octane only on Premium Vehicles i.e. BMW, Mercedes. Please upload photo of fuel to trip photos. • The vehicle is expected to be retuned in the same condition it was delivered to you. A fee of $150 will be assessed to the invoice for abusive and irresponsible cleaning issues. • Text/Call (713-817-4185) in case of an emergency or should you have follow up questions. • Have Fun and Enjoy the Drive!