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Average ratings near Kailua-Kona, HI
Very accommodating and polite Jenny is an awesome person with a great car. Her new car is a hybrid so it helps with the Hawaii gas prices. I give my experience a true thumbs up.
This was our first Turo rental. I think this Turo rental exceeded regular car rentals. One can find cars in Turo that are normally not available with rental car companies. Ryan's Jeep was totally clean and he had no restrictions like rental companies have. Ryan was very professional, friendly, courteous, his inventory is totally amazingly clean and all terrain performers. I think other Turo hosts can take Ryan as role model. Kudos Ryan. I'll rent again with you!!
We booked this 2016 Nissan Rogue, and it was the perfect vehicle for our party of three on 5-day trip. If you're visiting the Big Island and are planning to see as much as possible, then you need a car. The Rogue was easy to drive, park and jump in-and-out on our power sightseeing days. We own the exact same vehicle back at home. The cost to Turo this SUV was more than 50% less than renting a compact car from the cheapest rental car company. It gets great gas mileage! We drove about 550 miles and only had to fill it up twice - that's less than $100 spent on gas. It's a SUV with good leg room and plenty of space in the back for a cooler, backpacks, boogie boards and snorkel gear. The AC and short distance drives were great breaks from the heat/humidity. This Rogue has the interior floor mats, for the sand and mud (if you go hiking) - it helps keep the mess to a minimum. We also added the pre-paid cleaning fee to our rental, which was well worth it. We recommend selecting this vehicle and supporting this host with your reservation. Tips about driving on the island: • Respect the Rogue. It is not a sports car or for off road driving. BUT!! - It will comfortably get you and your passengers to any of the hundreds of tours, beaches, bays, activities, monuments, lookout points, restaurants, gardens, parks, or waterfalls to see/visit. • Respect the locals, and don't drive fast. Be patient. You will end up behind someone driving slow. It happened to us many times, but it was no big deal. We safely got to EVERY spot on our many lists. • Drive the speed limit. It is the "Big" Island, but you can drive across the middle from Kona-to-Hilo (less than 90 miles) in less than 1.5-2 hours. • Wake up early and get out the door. The best of the Big Island is seen during the day. Take it all in. There are interesting things to see and amazing views everywhere. • Pay attention while driving to each destination. Some of the roads are narrow with no guard rails.
Picked up at the airport parking lot. Easier and faster than others in our party left waiting in line at the rental counter. The Jeep was spotless an in like new condition. Much more cargo space than expected, accommodated 4 large bags plus carryons.
This was our first time using Turo, and I may never use a rental agency again. It was so easy and Kalena and Jessica were extremely responsive and helpful. The car was just as advertised, very clean and no issues.
This car was wonderful - super clean, easy pick up/drop off at the airport, and the hybrid gives you great mileage (helpful with Hawaii’s more expensive gas prices!). I would definitely book this car again!
Great car, friendly folks we rented from! We were very grateful to get a car at a time all the rental companies in the big island were booked up!
Was a pleasure to rent from Jodie, very reasonably priced car, prompt communications and hassle free drop off & pick up the car at the Kona airport from Jodie's team. I found, Jodie says what she does and does what she says. A bonus being, her company also offer Travel & Activity services, have found Big island can be a rush during peak time so her company can help to make an optimal itinerary by doing all the bookings for us. Even though the SUV has few years on it and one can spot minor cosmetic wear & tear if they really put an attention to the details, I found this SUV to drive like new, felt new and in top condition. Much better priced and even a better vehicle than newer economic cars from Turo or from rental companies. I found this Cadillac SRX to be a comfortable cruiser for my family with 2 kids for long drives. Being this my first ever Turo rental, overall positive experience with Jodie, Cadillac SRX and Turo.
Super easy to work with. We set up pick up at both ends of the trip. Way faster and easier than regular rental car companies. Definitely would use again!!
Jeremy was an amazing host, super understanding when we couldn’t get the car vacuumed perfectly at the end of the trip. The pathfinder ran like a champ and got us all over the island, all for a great price and easier and cheaper than a rental company! Will totally rent from Jeremy and Turo again!
Considering this was my/our first time and experience using Turo, all prior skepticism aside, I am now fully convinced that such a service can work and benefit all parties if done and handled right. I do think that having been in contact with the host (Junior) ahead of time was helpful and also clarified a lot of things. But for those finding themselves on the Big Island with 'big' expectations in hopes of a 'smaller' price tag, using Turo and finding quality vehicles is a breeze and worth the wait when searching. And let's not kid ourselves, for such a nice vehicle, you def won't find a comparable rate at one of the airport car rental companies unless willing to fork over everything shy of an arm and/or leg.
Amazing car. USB charger/aux port to connect my phone for music. Super clean. Great condition. Cold AC, Cruise control even auto adjusts to the person in front of you which helps on those long drives around the island. Pickup was super easy. Car delivered to the airport and left really close. Car was immaculately clean inside and out. still wet from being just washed. Great communication. This is my first time using Turo and I don’t think I’ll ever go back to regular rental car companies again. Jeff did amazing.
My first time with Turo. While it was a bit more work than the traditional rental car agency, every time I needed help I received it. There's more a feel of we're in this together rather than the corporate us vs them. I made some mistakes which were explained to me and we kept rolling along. So I'll try it again next time I need to rent a car.
Really enjoyed exploring the Big Island in Anna's brand new Jeep. The pickup and dropoff were effortless. The Jeep was handed to us clean and with beach gears loaded. Anna was very responsive to all my questions and requests throughout the trip and also gave me great tips on where to go. The Jeep drove great with its new A/T tires (not the regular road tires you'll find on the Jeeps from rental companies). We were able to summit Mauna Kea, go down to Waipio Valley and visit green sand beach without any issues (We did ask for Anna's prior permission for driving the 4x4 only roads).
Chris was an outstanding person, flexible and willing to make our experience as smooth as possible. It was our first time using Turo, but definitely not the last after this type of experience.
Grant’s Jeep is perfect for the BI, and dealing with him was a pleasure, as he made pickup and drop off a breeze, and went above and beyond to accommodate us. His rig is clean and capable, and you’ll stand out from the crowd of rental-company Jeeps that are lame base models. Absolutely highly recommended.
Matthew’s car was perfect for my family’s use while in the island. Turo is a great option for car rental needs while in Hawaii.
Haunani was a stellar host! She was very responsive and the car was clean and drove great! More room than I expected for luggage and it was perfect for our family. I was able to pick up the car off-site about a 5 minute drive from the airport and drop off in the same place. I will definitely rent from Haunani again in the future. Thank you for helping us have a great vacation.
Monica is very responsive and easy to work with. The car is in good condition, very clean and worked well across the island to Hilo from Waimea. We met Monica at her house in Kona to pick up the car by Taxi and she met us to get the car on our departure at the airport for a fee. My recommendation is to skip the taxi to her place and pay if possible to have her bring the car to the airport for pickup, this saves time. The car had USB ports and an extra USB adapter. Upon return, it’s asked to bring the car back filled up and clean through the car wash, Lex Brodie is the car wash we used the day before we were set to leave. It’s in Kona priced at $12 and was quick. Fill up is standard of any rental company and expected. It’s nice to have an SUV that takes 85 gas. I would recommend to work something out and maybe Monica will agree to include the price of a cleaning in the amount and have her take care of the cleaning. It’ll be easier for the traveler to worry about leaving versus cleaning. Overall, I would rent from Monica without a second thought. Thank you for loaning us your car, we had an amazing time!
This Jeep was above and beyond what we hoped for! Being able to see the sights of the island with the top off and windows down makes for the best viewing experience possible. The top is easy to remove and put back on, especially when the spontaneous island rain hits! The special features like Bluetooth and Jeep maps were super easy to use and really top notch. A/C was GLORIOUS, great gas mileage to explore the island, nice beach equipment was available to make trips easy, trunk was so spacious, 4-wheel drive feature was helpful in making us feel safe and confident getting around the island, and on top of that Marc is very kind and made sure we had the best experience! Overall, this Jeep was extremely reliable, very nice and clean interiors, and made for an incredible trip. Top tier vehicle, felt smooth and luxurious behind the wheel. Well worth every single penny. Will be renting this Jeep again any time we visit, if available!
Everything about this rental went very smoothly. This was our first trip to the Big Island and it was made all the easier by having a clean, reliable vehicle to explore with ready for us the moment we stepped off the plane. They even suggested tons of cool spots for us to check out during our stay. Next time we come through to visit, we’ll definitely hit them up again!
Thomas and Becky have been amazing hosts, actually the best that I’ve encountered through Turo thus far. Their 2020 Jeep was amazing to drive around the island. I would 100% rent from Thomas next time we are back. The Jeep was immaculate and drove smooth. If I could give Thomas, Becky and their Jeep a rating it wouldn’t be 5 stars it would be 7 stars minimum. Very patient and accommodating. We had a minor concern about the Jeep and Thomas was there within minutes to resolve it for us. Having the vehicle delivered to our resort was a great option to have since the prior vehicle didn’t have that option and for our trip convenience was key. Mahalo Thomas and Becky.
This TURO experience was the best so far. Emily was great - communications for pickup/ drop off was extremely smooth. She went way out to be flexible with our timings and offered options to suit our need. The car was in fabulous condition and definitely ideal for the big island. We would definitely recommend Emily to others and also rent with her the next time.
Clean & well maintained jeep! Billie was a responsive & friendly host. This was our first time using Turo & she was so patient & informative as we figured out what we needed to do & how to do it for a drop off location that differed from the pick up location. The extra Turo fee was well worth it. We’re SO AMAZED by the curb side service she provided with pick up at ITO baggage claim & drop off at ticketing for our airline at KOA. On another island, we used a major rental car company & had to struggle with bags on & off the shuttle bus along with the waiting for the bus. WORSE: the wait was 1 hour 45 minutes just to get the vehicle. Absurd! Do yourself a favor & get this valet type service with Billie. Take the stress out of your vacation!
Mathieu’s Subaru was amazing. She got us from point A to point B without a problem. The sunroof is wide enough to get a good amount of sun in the car during drives. The car ran smooth and the check in checkout process was seem less. The best part was the weather tech floor mats and not worrying about getting the interior dirty. I definitely recommend Mathieu’s rental!
Needed a last minute rental for a wedding party. This car was perfect! John Mark was easy to work with and pick up and drop off was a breeze! Would rent from him again.
This car could not have been any more perfect for a family of six. And the owner had it parked on time at the airport with a full tank of gas and super clean. He was beyond helpful and even took the time to suggest some activities while we were on the island. Overall, it was one of the best car rental experiences we’ve ever experienced on vacation. I highly recommend this rental. Mahalo Kaleo!!!
It is our first time renting a car on turo and we’re very glad we found Grace! She was very accommodating, she helped us through our trip. We had to change a few things back and forth but she was very understanding and easy to reach. Also her car was very nice and spacious. I totally recommend using her car for your next trip!
Great SUV for getting around on the big island! We hope to rent it again next time we're here!
Great communication! Made renting super simple and provided everything we needed for our trip to the Big Island!
Francisco was responsive, punctual, and friendly. The car we rented was the Kia Soul 2021 and it was perfect for our trip. It was clean and the engine was strong but quiet. We had a great time!
The experience with Nicholas was great he made everything very easy for me and my family. The car was perfect for the island and fits right in with the locals and didn't use up a lot of fuel and the tinted windows were a plus, as well as the space of the vehicle it could fit up to 5 people, drove excellent would rent from him again.
Such a great experience beginning to end - not sure we will ever rent a car the normal way again!!! The curb side pickup/dropoff was priceless :) Mehalo Terry for a great trip!!!
I have never rented a vehicle before and was very nervous about the whole process. Greg made my experience such a breeze and my vacation was the BEST EVER!! Greg was superb and definitely one of the best guy to work with. He brought and picked up the car at the airport for my convenience and answered any questions I had about the car while on my trip. The BMW SUV was so fun and inexpensive to drive. Thank you Greg for making my stay in Hawaii such a memorable experience
Perfect. Tiffany was very communicative, the car was amazing. The umbrella saved us more than a couple times😁. All in all it was a perfect rental.
We were a family of five on a dream vacation and this Jeep, was the perfect compliment to our adventures. We were able to comfortably seat 5 people, with luggage and beach gear (chairs, body boards, snorkel gear, etc.) all over the island. Pick-up and drop-off were a breeze and the beach chairs and umbrella were a nice, unexpected touch. Would definitely book again.
Jeep was in great shape and exactly what we needed for our stay in Hawaii. Thanks for the great rental!
Everything went as expected and the car worked great for our family! I highly recommend renting from John-Mark.
This was our first time in using Turo. Shawn responded thoroughly to all my questions in a timely manner. The SUV was clean and in like new condition. The beach gear was an added bonus. We would rent again through Shawn.
Had a great Hawaiian vacation with Frank’s SUV. Frank was very accommodating and I would definitely use him again if needed. Thanks Frank. Mahalo
Such an amazing experience!! Christabel had amazing customer service and the Kia was the most perfect rental for everything we needed. It was easy to clean and has just enough space for beach gear. Would definitely rent again and recommend.
Car was perfect for a trip around the island. Marcus and family were super kind and made pick up and drop off simple and very easy!
What a huge huge blessing!! Victoria is amazing, she went out of her way to make sure that we were good on our vacation. I would highly recommend renting from her. Like I said before, what a huge blessing. Thanks Victoria 😊
The car was brand new, spotless and a pleasure to drive. Mahikenani was easy to communicate with. My only suggestion would be to provide a bit more details as to the pickup and dropoff location as our Lyft drivers had a lot of trouble finding the location in an industrial park. Overall, a great experience and much better than using a rental car agency.
Ride was as described. Super clean inside and out. Wouldn't hesitate to rent again. Silas was great to rent from, easy communication.
Will was amazing to rent from. Made it super easy by actually dropping the car off at pickup. Jeep was clean and a fun vehicle to use. We traveled all over the island and never had a single issue. On top of that we extended our rent last minute for a couple hours and Will was fast answering and willing to help. We dropped the car off at short term parking which made it super easy for departure. Whenever we return to the Big Island we’ll definitely use Will again! Great experience for a first time Turo user.
5 stars! Kalena made it so easy to pick up the car at the airport and was super accommodating. The car was basically brand new and very clean. 10/10 would recommend their services and would rent from again.
Totally recommend this vehicle for your adventures through the Big Island. The host is fantastic and was flexible with our pick-up and drop-off plans/timing. We were hooked up with beach chairs/umbrellas/cooler bags and even given a little lesson in using 4WD, which gave us complete confidence throughout the trip. The vehicle was super clean when we picked it up and the ride was comfortable. There is no Bluetooth, but there was an iphone>auxilary cable in the glove compartment. A/C worked great. The Jeep handled our adventure down into/up from Waipi'o Valley without issue. We had planned to drive up to the observatories/summit on Mauna Kea but because we had a little dried mud still on the vehicle, the park rangers didn't allow us beyond the visitor center. We hadn't read or heard anything about this limitation, so just passing the information on for future travelers! I have no doubt the Jeep could handle the ascent/descent on Mauna Kea just fine.
Amazing! Host responded almost immediately with any questions and asked about my trip. The car drives awsome and there's lots of space at a reasonable price. He even dropped us off at out bar. When I come back here I'll make sure to look for this vehicle. Mahalo.
Mychelle was really easy to work with. She was kind and patiently answered my questions even before I made a reservation. Her Jeep was clean inside and out upon pickup and she even met us to go over the features of the vehicle. That made our trip to the summit of Mauna Kea fun and hassle free. My only regret is not being able to reserve her Jeep for the duration of our trip! Thank you again, Mychelle.
Gretchen was super responsive and pleasant. The car is in immaculate conditions. It runs really good and is very well maintained. I will rent from Gretchen again. Price was very reasonable. I’m very happy with the car and the entire transaction. Thank you Gretchen! Aloha!
Great price, great car, very good overall experience, would definitely recommend renting from them.
5 stars plus plus plus and beyond! We definitely recommend Kalena and Jessica to everyone and will save their info for our next visit! They are the nicest and kindest host on Turo. They respond quickly and were very helpful with any questions and concerns especially as a first time car renter on Turo, They sent us recommendations of places, restaurants, things to do in the island. They even were so kind enough to let us pickup the car earlier so we could start our vacation right away! And when it was time to drop off the car, Kalena volunteered to pick it up from where we were staying at so we didn’t have to walk or Uber back to our rental place! How awesome and kind was that! The car was clean, reliable, easy to drive around and the gas mileage can’t be beat! We didn’t have a problem driving around the big island at all. They even went above and beyond and had a phone holder and usb car charger hook up in the car, sooo convenient! My 8 and 6 year old we’re very happy and said this is the best vacation ever! We can’t thank you enough Kalena and Jessica!!
Cindy was able to pick us up earlier than scheduled due to our early arrival and we really appreciated it. The car drives great . The car was handed to us in clean condition. Ample space in trunk to fit luggage for our party of 5. Would definitely rent it again in the future.
Mariano was extremely friendly, communicative, accommodating, and was an absolute pleasure to work with. His Kia Sportage is an amazing vehicle! Everything about it just right—ride, comfort, size, amenities—just everything. I would happily rent from Mariano again.
We had a great trip thanks to Bijorn, Easy pick-up and drop off. This car drives smoothly and it’s efficient on gas. The tinted windows and cool AC is a big plus. Bijorn replied to our messages quickly, so we could travel on the big island without any worry. Thanks! We highly recommend Bijorn for your trip to Hawaii.
Tatyana was very understanding towards our change of time and pick-up place that made it more convenient for us during our trip. The car on the other hand, it was my first time driving a Kia car and I’ve had a great first experience that made me fall in love with the features!