Add optional Extras to your trip at checkout.

• Do we have to clean the car when returning?

  Car will be given clean, please make sure to return the car in same condition. Anything that requires more than a waterless wash and shakeout of car mats will be charged an appropriate cleaning fee https://support.turo.com/hc/en-us/articles/360000808347-Cleaning-policy

• FREE delivery in South Orange County (minimum three-day rental)

  - Any location within 10 miles radius within Ladera Ranch (92694) - Any location within 10 miles radius within SNA - Irvine (92612) (No Newport Beach, Portola Spring, Orchard Hills, Tustin...etc.) - Laguna Niguel, Dana Point, Ladera Ranch, San Clemente, Aliso Viejo, Ranch Mission Viejo, Mission Viejo, Irvine....etc. If your city is not in the list, Please message us for more detail. - FREE delivery is unavailable during any Holiday. - FREE delivery is available on minimum three-day rental. - If you request for FREE Delivery Service, please notify us at least 48 hours before the the trip starts.

• Can you see my total costs?

  Only you(Guest) can see your total costs ( rental, discounts, insurance, etc)

• Need to extend your trip?

  Go in trip details and click on extend trip. As long as the car is available I will approve it. Please make sure to extend before the current trip ends

• First time renter instructions:

  1. Create a Turo account. 2. Get pre-approved by uploading your drivers license and credit card. 3. Wait for approval. 4. Book this car. 5. Pick up the car at my location.

• Am I responsible for a flat tire?

  Yes. Unfortunately, flat tires are a fact of life in driving cars, and you as a guest are responsible for a flat tire that occurs during the trip, as well as any related damage that may result from that flat or damaged tire. All guests must receive approval for a replacement tire and must replace the tire with one of equal or greater quality.

• What happens if you return a car a few hours late?

  Additional usage charges: - 0-29 minutes late: No charge - 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price; $50* improper return fee at Turo’s discretion** - 2 hours or more late: Average daily trip price for 1 day + $20* late return fee; $50* improper return fee at Turo’s discretion**

• Is smoking or pet allowed inside the vehicle?

  There is absolutely no smoking/pet permitted inside the vehicle of ANY KIND. For any signs of smoking/pet hairs there will be a fee ($150) added to your trip.

• Can I use regular fuel?

  This vehicle is fueled with 91 premium only. So please treat the vehicle as your own and respect the grade fuel it needs.

• Someone hit the vehicle and it is now damaged, what do I do?

  First, make sure you pull aside if possible and get to a safe area. Next please take multiple pictures of the damage and notify your host immediately to help with resolving the issue.

• Guest responsibility for tolls

  - Guests are responsible for paying the cost of any tolls or fees during their trip. - Mostly toll invoices received within 90 days after a trip ends - You have 48 hours to pay or dispute the invoice. Open the link in the email or notification or open Trips, open the History tab, and open the trip to view the invoice on the Details page. Tap “Accept and pay” or “Dispute.”

• Is eating allowed inside the vehicle?

  Yes. If you do eat inside the car please be careful and be as clean as possible when doing so. We will also recommend keeping the car ventilated while transporting food as well to eliminate the smell of food.

• Guests are responsible for Airport Parking Fee.

  - We are offering FREE John Wayne Airport Delivery. - Guests will be responsible for parking fee up to 2-4 Hour's charge (Approximately $8-16) before trip start. - When you return the car back to the airport parking garage, we will pay the parking garage fee and request reimbursement from you at the end of the trip (up to $30).