Pets are welcome with a pet fee. Only you (or an additional approved driver) can operate the vehicle during your booking. If you need to add another driver, please do so in advance as it’s against Turo policy to drive a car without authorization (please remember insurance will cover ONLY approved drivers). If you have any questions - feel free to reach out at any time. We are here to help! Smoking Policy: Travelers and their passengers are NOT permitted to smoke in or near any vehicle in the Turo marketplace. Subject to $150 fine.

• Do I have to wash the car before returning?

  Per Turo's policy, the car must be returned clean. If the car is returned excessively dirty, you can get charged up to a $150 cleaning fee.

• Do I have to refuel before returning the car?

  Rules are simple. You can pick "pre-paid fuel" when you book your trip and wouldn't need to worry about refueling or bringing it back with the same full tank of gas. If you don't have time to refuel - don't worry, we can get it done for you. We'll request reimbursement and you'll pay what we pay at the pump plus a $10 Turo convenience fee, which they charge by default.

• Can I smoke in the vehicle?

  Absolutely NOT. Per Turo's policy, you cannot smoke in or near any vehicle. That includes smoking, vaping, etc. Turo can fine you up to $150 for a smoking violation, and you'll be banned from Turo.

• Can you deliver to the airport or my house/hotel?

  Sure. Just pick from the list of delivery locations and experience our VIP delivery services! It includes both drop-off and pick-up so you can save money, time and avoid unnecessary public transportation or ride-sharing. Also, it is typically less expensive than ridesharing!

• What fuel I should use when refueling?

  Regular gas 87-octane for this car.

• PRO TIPS on how to save money 🤑 by booking our vehicles on Turo:

  1. Pick our VIP delivery service to your house/hotel/airport for your best Turo experience. You have other things to do and your time is valuable — we can deliver the car to you when you need it (includes both delivery and pick up to your door/airport gate). Also, it is typically less expensive than ridesharing! 2. Planning to take a longer trip? Pick unlimited mileage and stop counting miles. Get pre-paid fuel and save time. This way you can bring the car back and we will take care of the rest! 3. Don’t be afraid to ask. First-time Turo rental? How do I pair my phone to Bluetooth? How do I pay tolls... We’re here to help. In fact, if you send us a message via the Turo app, you can expect an instant response.

• Can I bring my pet?

  We LOVE pets. But if you'd like to bring your furry friend with you, please make sure to add our pet fee at the time of your booking to avoid any fees for cleaning violations post-trip. Please keep in mind that the pet fee won't cover any stains or interior damages.

• What if I'm running late or need the car earlier?

  Life can get busy and we know that. You can request an adjustment to your trip both via the Turo app and also website. Please click on Trip Details, and then request a change to your trip and if our car is available you'll be able to adjust your trip to your preference.

• Can I park my car while I rent yours?

  Sure, there is plenty of free street parking available.

• What do I do about bridge/tolls/parking tickets?

  All of our cars are connected to FasTrack, which allows you to pass any tolls without stopping. After your trip, we will request reimbursement via the Turo app. You will pay the price of the toll(s) without any additional fees. When it comes to parking violations, you can pay any citations online and avoid extra fees.

• Can I book your car if I go offroad or racing?

  Absolutely NOT. This is a direct violation of Turo policy. We do NOT allow our guests to test the limits of any of our vehicles. You must follow only serviced roads. Per Turo policy, any physical/mechanical damages will be at the guest’s expense. We service our cars at a reputable chain shop that provides us with a detailed inspection of every oil change (every 5K miles). In the same way, if you do burnouts, donuts, and any car components (including tires) get abused you’ll be responsible for the replacement. We want you to enjoy our cars but we will never allow anyone to abuse them.