Jobs @ Turo

Training Specialist

Phoenix, Arizona
<p><span style="font-weight: 400;">We’re looking for a detail-oriented, deeply curious, and fast-working Training Specialist to join our Arizona team. You’ll design and update both online and instructor-led trainings for our base of 450+ in house and outsourced customer support agents to help them deliver an excellent customer experience to our Guests and Hosts. You’ll collaborate closely with several departments across the company, including our Customer Support, Verification, Trust and Safety, Claims, and Sales teams. This role reports to the Training Manager in San Francisco, CA</span></p> <p><span style="font-weight: 400;">As a member of the Turo Training team, you’ll partner with our department managers to design highly engaging, interactive training that enables their customer support agents to perform their duties confidently and efficiently. You’re the kind of person who loves figuring out how to make a gnarly process seem simple and easy to learn. You’ll spend approximately 80 to 90% of your time updating and/or creating training materials and 10 to 20% facilitating. If you have experience facilitating workshops, trainings, and/or courses and you’re passionate about creating learner-centered trainings - we want to hear from you! </span></p> <p><strong>Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Become a Turo product expert </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Update training materials to reflect latest policy, process, and/or product changes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help with the administration of our LMS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design, develop, and update training materials for a blended learning approach </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with peer Training Specialists; give and receive constructive feedback</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help the training team grow and scale by evaluating new approaches to how we work</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Occasionally facilitate in-person and/or remote trainings for internal and outsourced teams</span></li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">At least one year of instructional design experience building interactive trainings for both online and ILT formats</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with online learning tools, such as Articulate360 and Camtasia, strongly preferred</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">At least one year of experience delivering trainings (preferably for a Customer Support role, but not mandatory), workshops, and/or courses</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional time management with proven ability to deliver quality materials against tight deadlines</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Unflappable calm in the face of frequent changes to requests, deadlines, and priorities </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team player who can communicate and collaborate effectively with others; provide compassionate, constructive feedback to colleagues; pitch in and proactively help colleagues whenever possible</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong visual design skills with a passion for creating great learning experiences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent written and verbal communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-motivated with the ability to work independently</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able and willing to travel to training events if needed </span></li> </ul> <p><strong>Benefits</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and equity for all full-time employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch with a fully-stocked kitchen</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo host matching and vehicle reimbursement program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <p><strong>About Turo</strong></p> <p><span style="font-weight: 400;">Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at </span><a href="https://turo.com/"><span style="font-weight: 400;">https://turo.com</span></a><span style="font-weight: 400;">, the App Store, and Google Play, and check out our blog, </span><a href="https://blog.turo.com/"><span style="font-weight: 400;">Field Notes</span></a><span style="font-weight: 400;">.  </span></p> <p><span style="font-weight: 400;">Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.</span></p> <p><span style="font-weight: 400;">Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.</span></p> <p><a href="https://medium.com/@andre_haddad/connecting-the-dots-to-a-compelling-not-cultish-company-culture-35dc871cba08"><span style="font-weight: 400;">Read more</span></a><span style="font-weight: 400;"> about the Turo culture according to Turo CEO, Andre Haddad.</span></p> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span></p> <p><span style="font-weight: 400;">#LI-ZS1</span></p>


Interested? Apply here.