Jobs @ Turo

Business System Administrator

Phoenix, AZ
<p><span style="font-weight: 400;">This role will serve as the Systems (Zendesk, In Contact, Ring Central, Ujet...) subject matter expert for the Operations organization throughout Turo. You will be responsible for supporting the day-to-day operations and strategic direction of tools for over 500 internal and external users. You will need to juggle a diverse workload that includes application’s management, troubleshooting and optimization. This is a great fit for someone passionate about technology and operations. You’re a great problem solver and can manage lots of projects simultaneously.</span></p> <h6><span style="font-weight: 400;">Responsibilities</span></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage the entirety of ops on/off-boarding from all tools optimizing the process over time to reduce risk of error and required time</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot and resolve software performances to avoid any production impact for the operations team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Liaise with Systems helpdesk to resolve technical issues</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build strong relationships across the whole Operations team to ensure tools are optimized for current and upcoming business requirements </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain expert-level understanding of all tools features and releases to continuously improve effectiveness of the Operations team and enable scale</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and maintain business rules and automations across tools to fulfill the multiple business needs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Represent Turo’s mission, vision and values with integrity and professionalism</span></li> </ul> <h6><span style="font-weight: 400;">Requirements</span></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of system,application, or contact center administration and 2+ years of Zendesk or similar CRM administration experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Working knowledge of Developer tools including Zendesk apps and APIs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to understand business processes and translate business requirements into application functionality</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent written and verbal communication</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to solve practical business problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven project management, multitasking &amp; prioritization skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to balance attention to detail with expeditious execution in a fast-paced environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Highest standards of accuracy and precision; extremely organized</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated ability to influence and gain consensus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s Degree required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Superb interpersonal skills with ability to clearly articulate to users and management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bonus: start-up experience, ability to thrive in a fast paced, constantly changing environment</span></li> </ul> <h6><span style="font-weight: 400;">Benefits</span></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and equity for all full-time employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch with a fully-stocked kitchen</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo host matching and vehicle reimbursement program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <h6><span style="font-weight: 400;">About Turo</span></h6> <p><span style="font-weight: 400;">Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at </span><a href="https://turo.com/"><span style="font-weight: 400;">https://turo.com</span></a><span style="font-weight: 400;">, the App Store, and Google Play, and check out our blog, </span><a href="https://blog.turo.com/"><span style="font-weight: 400;">Field Notes</span></a><span style="font-weight: 400;">.  </span></p> <p><span style="font-weight: 400;">Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. </span></p> <p><span style="font-weight: 400;">Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.</span></p> <p><a href="https://medium.com/@andre_haddad/connecting-the-dots-to-a-compelling-not-cultish-company-culture-35dc871cba08"><span style="font-weight: 400;">Read more</span></a><span style="font-weight: 400;"> about the Turo culture according to Turo CEO, Andre Haddad.</span></p> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span></p>


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