Jobs @ Turo

Fraud Prevention Specialist

San Francisco, CA
<p><span style="font-weight: 400;">We are looking for a team-oriented and experienced fraud fighting professional to join Global Trust &amp; Safety Operations at Turo. This dynamic position encompasses all required duties in fraud prevention including detecting, reviewing and investigating disputed and fraudulent transactions, accounts, escalated customer disputes, and any other issues related to payment and fraud risk at Turo. </span></p> <p><span style="font-weight: 400;">You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business. The ideal candidate has superb judgment, excellent verbal and written communication skills, and a keen eye for details. </span></p> <p><span style="font-weight: 400;">This position is based in our San Francisco, CA office.</span></p> <h6><strong>Responsibilities</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Review and decision suspicious accounts, transactions and other high-risk events </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Use internal and external tools to make decisions while uncovering patterns and trends</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Perform detailed investigations of escalated customer disputes and activity reports</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contact and interview customers; provide support to victims and other stakeholders</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Research and analyze data to identify additional fraudulent and high-risk activity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop recommendations to reduce false-positives and increase efficiency</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactively provide suggestions for improvements and contribute to team projects</span></li> </ul> <h6><strong>Qualifications</strong></h6> <ul> <li><span style="font-weight: 400;">2-5 years of Fraud Prevention, Trust &amp; Safety, or Banking experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work in a fast-paced environment, drive and embrace change</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Superb and dynamic communication, interpersonal, and investigative skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to high responsiveness and availability, strong ability to prioritize</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Can quickly adapt to new technology and systems: experience with Zendesk, Google Docs, and MS Office preferred. Sift, SQL, and Looker expertise a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS or work equivalent required</span></li> </ul> <h6><strong>Benefits</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and equity for all full-time employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch with a fully-stocked kitchen</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo host matching and vehicle reimbursement program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <h6><strong>About Turo</strong></h6> <p><span style="font-weight: 400;">Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at</span><a href="https://turo.com/"> <span style="font-weight: 400;">https://turo.com</span></a><span style="font-weight: 400;">, the App Store, and Google Play, and check out our blog,</span><a href="https://blog.turo.com/"> <span style="font-weight: 400;">Field Notes</span></a><span style="font-weight: 400;">.  </span></p> <p><span style="font-weight: 400;">Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. </span></p> <p><span style="font-weight: 400;">Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.</span></p> <p><span style="font-weight: 400;">Read more about the Turo culture according to Turo CEO, Andre Haddad.</span></p> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span></p>


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