January 12, 2021
The host cancelled this trip 1 hour before it started. This message was automatically posted by Turo.
John R.October 30, 2020
Unsafe! This vehicle has completely worn out tires that slide when the road is wet (during and after rain), the oil change icon is on, it leaked oil where I had it parked in my driveway, and it smells like someone smoked week in here—I’m sensitive to the smell and it gave me a headache anytime I was in the car.
Hi John, we're very sorry to hear that you were not satisfied with your rental. We've put a new set of 4 tires on the vehicle, but we know that does not change your experience. We do hope to be able to provide you a better rental in the future. We pride ourselves in our customer service and will strive to avoid issues like this in the future.
All-Star Hosts like Rob and Kelly are the top-rated and most experienced hosts on Turo.
Rob and Kelly has completed training on enhanced cleaning and disinfection practices.
January 12, 2021
The host cancelled this trip 1 hour before it started. This message was automatically posted by Turo.
John R.October 30, 2020
Unsafe! This vehicle has completely worn out tires that slide when the road is wet (during and after rain), the oil change icon is on, it leaked oil where I had it parked in my driveway, and it smells like someone smoked week in here—I’m sensitive to the smell and it gave me a headache anytime I was in the car.
Hi John, we're very sorry to hear that you were not satisfied with your rental. We've put a new set of 4 tires on the vehicle, but we know that does not change your experience. We do hope to be able to provide you a better rental in the future. We pride ourselves in our customer service and will strive to avoid issues like this in the future.