Heather
5.0
Heather
5.0

Heather

San Diego, California
108 tripsJoined Jun 2018
Heather is an All-Star Host
All-Star Hosts are the top-rated, most experienced hosts on Turo.
Learn more
Verified info
  • Approved to drive
    Approved to drive means Heather has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address
  • Phone number
  • Facebook
Host stats
  • Response rate
    100%
  • Response time
    3 minutes
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About Heather

My husband and I are entrepreneurial spirits who love to travel and play. We started sharing our cars on Turo so we could purchase some of our dream cars. :)

Location

Reviews from guests

108 trips

4.97

(97 reviews)

Jordan N.

Jordan N.February 18, 2020

It was great renting a car with Heather! Communication was amazing and it was awesome getting to experience driving the Tesla!

Tommy N.

Tommy N.February 12, 2020

Heather was a super-great host. She was very responsive as I had a couple questions during my trip. She deserved a 5 star, up until checking out. Unfortunatly, my wife and I had a mini-heart attack and had to call emergency roadside assistance as we did not hear from her while returning the car. This was our first Turo experience so we were cautious to complete the process thoroughly. The arrangement we agreed to is to bring the vehicle to the original location, set keys inside car, text host at 3pm checkout, and host would remote lock. After dropping off the car and texting, host was unresponsive, car would not lock, and we had a flight to catch. Our Uber driver was nice enough to wait as we called several times, ultimately leading up to us calling the emergency roadside assistance through the Turo app. In the end, customer support attempted to call host and they too were not able to contact host. They eventually provided us instructions on what to do next and we made our flight on time. Host did reach out minutes before we got on plane and apologized for miscommunication and everything ended up just fine. 🧘🏻‍♂️

Heather's response

I apologize again for the stress, Tommy. This was the first time I’ve had a client I was unable to immediately attend to. I certainly realized the level of your concern when I saw I missed 14 calls from you in an hour and I appreciate you diligence on trying to complete the checkout properly. I truly apologize and hope you’ve recovered from the heart attack moment.

JORGE EDUARDO B.

JORGE EDUARDO B.February 2, 2020

Great experience driving a Tesla. Testing the autopilot was amazing. Heather is very flexible and communicates immediately.

Reviews from hosts

4 trips

5.0

(4 reviews)

Tyler D.

Tyler D.July 19, 2018

Great!

Heather
5.0
Heather
5.0

Heather

San Diego, California
108 tripsJoined Jun 2018
Heather is an All-Star Host
All-Star Hosts are the top-rated, most experienced hosts on Turo.
Learn more

About Heather

My husband and I are entrepreneurial spirits who love to travel and play. We started sharing our cars on Turo so we could purchase some of our dream cars. :)
Host stats
  • Response rate
    100%
  • Response time
    3 minutes
Verified info
  • Approved to drive
    Approved to drive means Heather has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address
  • Phone number
  • Facebook

Location

Reviews from guests

108 trips

4.97

(97 reviews)

Jordan N.

Jordan N.February 18, 2020

It was great renting a car with Heather! Communication was amazing and it was awesome getting to experience driving the Tesla!

Tommy N.

Tommy N.February 12, 2020

Heather was a super-great host. She was very responsive as I had a couple questions during my trip. She deserved a 5 star, up until checking out. Unfortunatly, my wife and I had a mini-heart attack and had to call emergency roadside assistance as we did not hear from her while returning the car. This was our first Turo experience so we were cautious to complete the process thoroughly. The arrangement we agreed to is to bring the vehicle to the original location, set keys inside car, text host at 3pm checkout, and host would remote lock. After dropping off the car and texting, host was unresponsive, car would not lock, and we had a flight to catch. Our Uber driver was nice enough to wait as we called several times, ultimately leading up to us calling the emergency roadside assistance through the Turo app. In the end, customer support attempted to call host and they too were not able to contact host. They eventually provided us instructions on what to do next and we made our flight on time. Host did reach out minutes before we got on plane and apologized for miscommunication and everything ended up just fine. 🧘🏻‍♂️

Heather's response

I apologize again for the stress, Tommy. This was the first time I’ve had a client I was unable to immediately attend to. I certainly realized the level of your concern when I saw I missed 14 calls from you in an hour and I appreciate you diligence on trying to complete the checkout properly. I truly apologize and hope you’ve recovered from the heart attack moment.

JORGE EDUARDO B.

JORGE EDUARDO B.February 2, 2020

Great experience driving a Tesla. Testing the autopilot was amazing. Heather is very flexible and communicates immediately.

Reviews from hosts

4 trips

5.0

(4 reviews)

Tyler D.

Tyler D.July 19, 2018

Great!

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