gerald
4.9
gerald
4.9

gerald

Uptown Charlotte
548 tripsJoined Apr 2018
gerald is an All-Star Host
All-Star Hosts are the top-rated, most experienced hosts on Turo.
Learn more
Verified info
  • Phone number
Languages
  • English
Works
  • AK Auto
Host stats
  • Response rate
    99%
  • Response time
    2 minutes
Share this Turo profile.

About gerald

My YouTube channel about my INSANE experiences renting cars on Turo: Carcaine Addiction Mechanical Engineer/ ASE certified mechanic Early Turo adopter. Full Time Host. If you have issues on your trip I usually am able to swap you into another car or fix it on the spot. Things happen with older cars! experienced and prepared for it. I’m very easy going, however if you are demanding, rude, or a complainer I will cancel your trip on the spot. I don’t have a place in my life for negativity. (Any canceled trips you see are from situations like that) My airport shuttle runs from 8am to 10pm to the location 2 miles away, all hand offs and drop offs will be handled there unless your paying for delivery. No exceptions. If you arrive or depart before 8am or after 10pm you will have to uber the 2 miles to the car. This does not mean you book a car for 8 then ask for 6:30am pickup. (Yes that’s happened, it’s sad I have to explain this). From the time you arrive on the arrivals platform to being in the car on your way is less then 12 mins. THIS IS THE MOST EFFICIENT WAY. Unless you want to be responsible for the $14 parking fee and the $14 parking fee to retrieve the car, also possibly struggle for a while to even find the car like you would experience with other hosts. Also want to point out these rules are in 3 different places so if you haven’t read this and complain....

Location

Reviews from guests

548 trips

4.86

(429 reviews)

Sumera A.

Sumera A.March 31, 2020

Gerald was great and understandable. Has a bunch of cars to choose from and is very friendly. I appreciate him and his time.

Jean S.

Jean S.March 29, 2020

Gerald is a consumate professional, he worked with me to get the rental that I needed in a short amount of time. Drop off to return the rental was just as easy was living it up were. Highly recommend using his services again if I find myself in need of a rental again!

Ventia A.

Ventia A.March 14, 2020

I rented this car from Gerald to visit my brother in the hospital who then passed away while I was visiting . I was traveling from Charlotte to Georgia. Before checking out Gerald informed me that he had a few complaints about oil smell and that he had fixed a leak. Not even half way thru my trip the engine light came on and the car started to smoke when I pulled over the entire cap had bleow off the engine and it was dry as a bone. I added a few quarts of oil and kept driving and contacted him the next day about it. I also contacted Turo and wasnt given any support. The car only gets worse while I am in Georgia. I contact Turo to inform them that I didnt feel safe driving the car back. I eventually took the car to a mechanic and was able to make it back to Charlotte. Gerald then files a damage claim and turo charges me a $500 deductible even AFTER I had spoken to several Turo agents during the entire trip and afterwards. This was the worse experience I have ever had. Not only did the car ruin my trip ' I had to pay 117 to the mechanic and then turo turns around and charges me $500. If this issue is not resolved I will never use this platform as Turo support did not provide any emergency assistance or support and although Gerald seemed like an honest and upfront guy during pick up he turned out to be the worst host I have ever rented from.

gerald's response

You neglected to mention how you also stole the car..... Made excuse after excuse about how you were bringing it back. Also doing $500 in damage to a repair that was just done by having a unauthorized and hack mechanic break bolts off into the motor making it smoke. You have no worries about using the platform again as you’ve been banned.

gerald
4.9
gerald
4.9

gerald

Uptown Charlotte
548 tripsJoined Apr 2018
gerald is an All-Star Host
All-Star Hosts are the top-rated, most experienced hosts on Turo.
Learn more

About gerald

My YouTube channel about my INSANE experiences renting cars on Turo: Carcaine Addiction Mechanical Engineer/ ASE certified mechanic Early Turo adopter. Full Time Host. If you have issues on your trip I usually am able to swap you into another car or fix it on the spot. Things happen with older cars! experienced and prepared for it. I’m very easy going, however if you are demanding, rude, or a complainer I will cancel your trip on the spot. I don’t have a place in my life for negativity. (Any canceled trips you see are from situations like that) My airport shuttle runs from 8am to 10pm to the location 2 miles away, all hand offs and drop offs will be handled there unless your paying for delivery. No exceptions. If you arrive or depart before 8am or after 10pm you will have to uber the 2 miles to the car. This does not mean you book a car for 8 then ask for 6:30am pickup. (Yes that’s happened, it’s sad I have to explain this). From the time you arrive on the arrivals platform to being in the car on your way is less then 12 mins. THIS IS THE MOST EFFICIENT WAY. Unless you want to be responsible for the $14 parking fee and the $14 parking fee to retrieve the car, also possibly struggle for a while to even find the car like you would experience with other hosts. Also want to point out these rules are in 3 different places so if you haven’t read this and complain....
Languages
  • English
Works
  • AK Auto
Host stats
  • Response rate
    99%
  • Response time
    2 minutes
Verified info
  • Phone number

Location

Reviews from guests

548 trips

4.86

(429 reviews)

Sumera A.

Sumera A.March 31, 2020

Gerald was great and understandable. Has a bunch of cars to choose from and is very friendly. I appreciate him and his time.

Jean S.

Jean S.March 29, 2020

Gerald is a consumate professional, he worked with me to get the rental that I needed in a short amount of time. Drop off to return the rental was just as easy was living it up were. Highly recommend using his services again if I find myself in need of a rental again!

Ventia A.

Ventia A.March 14, 2020

I rented this car from Gerald to visit my brother in the hospital who then passed away while I was visiting . I was traveling from Charlotte to Georgia. Before checking out Gerald informed me that he had a few complaints about oil smell and that he had fixed a leak. Not even half way thru my trip the engine light came on and the car started to smoke when I pulled over the entire cap had bleow off the engine and it was dry as a bone. I added a few quarts of oil and kept driving and contacted him the next day about it. I also contacted Turo and wasnt given any support. The car only gets worse while I am in Georgia. I contact Turo to inform them that I didnt feel safe driving the car back. I eventually took the car to a mechanic and was able to make it back to Charlotte. Gerald then files a damage claim and turo charges me a $500 deductible even AFTER I had spoken to several Turo agents during the entire trip and afterwards. This was the worse experience I have ever had. Not only did the car ruin my trip ' I had to pay 117 to the mechanic and then turo turns around and charges me $500. If this issue is not resolved I will never use this platform as Turo support did not provide any emergency assistance or support and although Gerald seemed like an honest and upfront guy during pick up he turned out to be the worst host I have ever rented from.

gerald's response

You neglected to mention how you also stole the car..... Made excuse after excuse about how you were bringing it back. Also doing $500 in damage to a repair that was just done by having a unauthorized and hack mechanic break bolts off into the motor making it smoke. You have no worries about using the platform again as you’ve been banned.

Share this Turo profile.