Alex
4.8
Alex
4.8

Alex

Burbank, California
9 tripsJoined Nov 2017
Verified info
  • Email address
  • Phone number
  • Facebook
Host stats
  • Response rate
    100%
  • Response time
    1 hour
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Location

Reviews from guests

9 trips

4.75

(8 reviews)

Donjay B.

Donjay B.February 17, 2020

Horrible communication tried reaching out a few times no response also tried to get me to pay extra $24 for miles that I didn’t use it was a 600 mile limit and I only used 582

Alex's response

Hi. Thank you for your feedback. Just to clarify we made correct arrangements for you to book the car. Reservation could it be declined. But we did our best to accommodate for you to book the car. Regarding the extra mileage that was a misunderstanding with Turo check in calculation. And the request was immediately remove after you clarify the correct mileage. We never try to extra charge you for mileage. Warmest regards.

Oliver K.

Oliver K.December 22, 2019

Alex was really easy going and made the hassle of pickup and drop off easy. Very clean and very good quality Infiniti.

Anthony B.

Anthony B.December 10, 2019

Alex was very nice and informative of the car.

Alex
4.8
Alex
4.8

Alex

Burbank, California
9 tripsJoined Nov 2017
Host stats
  • Response rate
    100%
  • Response time
    1 hour
Verified info
  • Email address
  • Phone number
  • Facebook

Location

Reviews from guests

9 trips

4.75

(8 reviews)

Donjay B.

Donjay B.February 17, 2020

Horrible communication tried reaching out a few times no response also tried to get me to pay extra $24 for miles that I didn’t use it was a 600 mile limit and I only used 582

Alex's response

Hi. Thank you for your feedback. Just to clarify we made correct arrangements for you to book the car. Reservation could it be declined. But we did our best to accommodate for you to book the car. Regarding the extra mileage that was a misunderstanding with Turo check in calculation. And the request was immediately remove after you clarify the correct mileage. We never try to extra charge you for mileage. Warmest regards.

Oliver K.

Oliver K.December 22, 2019

Alex was really easy going and made the hassle of pickup and drop off easy. Very clean and very good quality Infiniti.

Anthony B.

Anthony B.December 10, 2019

Alex was very nice and informative of the car.

Share this Turo profile.