Maraiah
5.0

Maraiah

15 tripsJoined Jun 2020

Maraiah has completed training on enhanced cleaning and disinfection practices.

Verified info

  • Phone number

Host stats

  • Response rate

    100%
  • Response time

    8 minutes
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Maraiah’s Vehicles

Toyota Sienna 2018 in
Toyota Sienna 2018

4.93

(15 trips)

Location

Reviews from guests

15 trips

4.93

(14 reviews)

Tamara D.

Tamara D.May 23, 2021

The van nice and accommodated our needs. Pick up and drop off were very easy and Maraiah was easily reached when needed. She responded to texts and messages quickly. There was a mix up with a car seat for our toddler . She was offered to drive out to us at later time we didn't want to wait and our place was far enough away that we did't feel safe driving there without one. It left us no options other than purchase one at a nearby Walmart. I would recommend paying for the car detailing. We were charged an additional "excessive sand" fee (although they did discount it a bit). There is NO WAY to avoid sand, we were careful to always shower off, and keep it nice even dumped as much as we could ourselves and if we had used a rental car company it wouldn't have been a big deal but it was still considered excessive. Short of taking it to a car wash ourselves and spending time and money I believe we would have still been charged. However the amount saved renting privately through Turo was still significantly lower with the extra cleaning cost than renting from a large company. Overall we were very pleased with our experience and with Maraiah and her husband.

Maraiah's response

Aloha Tamara. Thank you so much for your feedback. I apologize again for the carseat mishap. My husband only looks at the extras listed on your rental when he checks for anything extra that needs to be brought, but since it was only requested through message he totally forgot about it. In future reference, please do rent out the “Extras” we have which also includes the post-cleaning and carseat rental. On our info, it does state to return car as it was received if no “Extra” was purchased.

Ryan O.

Ryan O.May 8, 2021

This is our first time we used Turo, I was surprise how easy it was. Maraiah very helpful, always checking if we need anything and how are we doing. We love her service. She went out and purchased brand new cooler and beach chairs for us to use! Thank you so much, her service is way beyond expectation. The van was clean and spotless fully loaded with features, apple CarPlay included easy for us to used. In our next trip we’ll need her help again! Thank you Maraiah

Maraiah's response

Thank you so much Ryan! You guys are great. We’d be happy to help you guys out next time again.

Ian A.

Ian A.April 25, 2021

Our flight was delayed arriving to Honolulu, Maraiah was flexible with meeting us at the airport, the car was clean and had all the extra gadgets we would need like car chargers, masks, wipes etc. I would definitely come back to maraiah!! Thank you again maraiah and Mark for letting us use your van! Mahalo

Maraiah's response

Thank you so much Ian! Stay safe.

Maraiah
5.0

Maraiah

15 tripsJoined Jun 2020

Maraiah has completed training on enhanced cleaning and disinfection practices.

Host stats

  • Response rate

    100%
  • Response time

    8 minutes

Verified info

  • Phone number

Maraiah’s Vehicles

Toyota Sienna 2018 in
Toyota Sienna 2018

4.93

(15 trips)

Location

Reviews from guests

15 trips

4.93

(14 reviews)

Tamara D.

Tamara D.May 23, 2021

The van nice and accommodated our needs. Pick up and drop off were very easy and Maraiah was easily reached when needed. She responded to texts and messages quickly. There was a mix up with a car seat for our toddler . She was offered to drive out to us at later time we didn't want to wait and our place was far enough away that we did't feel safe driving there without one. It left us no options other than purchase one at a nearby Walmart. I would recommend paying for the car detailing. We were charged an additional "excessive sand" fee (although they did discount it a bit). There is NO WAY to avoid sand, we were careful to always shower off, and keep it nice even dumped as much as we could ourselves and if we had used a rental car company it wouldn't have been a big deal but it was still considered excessive. Short of taking it to a car wash ourselves and spending time and money I believe we would have still been charged. However the amount saved renting privately through Turo was still significantly lower with the extra cleaning cost than renting from a large company. Overall we were very pleased with our experience and with Maraiah and her husband.

Maraiah's response

Aloha Tamara. Thank you so much for your feedback. I apologize again for the carseat mishap. My husband only looks at the extras listed on your rental when he checks for anything extra that needs to be brought, but since it was only requested through message he totally forgot about it. In future reference, please do rent out the “Extras” we have which also includes the post-cleaning and carseat rental. On our info, it does state to return car as it was received if no “Extra” was purchased.

Ryan O.

Ryan O.May 8, 2021

This is our first time we used Turo, I was surprise how easy it was. Maraiah very helpful, always checking if we need anything and how are we doing. We love her service. She went out and purchased brand new cooler and beach chairs for us to use! Thank you so much, her service is way beyond expectation. The van was clean and spotless fully loaded with features, apple CarPlay included easy for us to used. In our next trip we’ll need her help again! Thank you Maraiah

Maraiah's response

Thank you so much Ryan! You guys are great. We’d be happy to help you guys out next time again.

Ian A.

Ian A.April 25, 2021

Our flight was delayed arriving to Honolulu, Maraiah was flexible with meeting us at the airport, the car was clean and had all the extra gadgets we would need like car chargers, masks, wipes etc. I would definitely come back to maraiah!! Thank you again maraiah and Mark for letting us use your van! Mahalo

Maraiah's response

Thank you so much Ian! Stay safe.

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