Melissa O.February 2, 2021
Car pick up was smooth. Car drop off was smooth. The car ran great the entire weekend for us. However, arm rest on one of the back seats broke while my 7 year old daughter was sitting there. I paid for the extra car insurance on the car and I also paid for a full tank of gas plus extra to not have to fill up before drop off. I did receive a phone call saying the weld on the arm rest had broke (this is due to normal ware and tear and due to the car being a 2012) and I was asked how I would like to help pay for it. I absolutely declined helping to pay for this due to me prepaying for insurance ahead of time (on top of my own car insurance). Aside from this incident everything went smooth, I do think they’re reliable to rent through however, I would highly recommend paying for the extra insurance before renting through them.
Lam has completed training on enhanced cleaning and disinfection practices.
Melissa O.February 2, 2021
Car pick up was smooth. Car drop off was smooth. The car ran great the entire weekend for us. However, arm rest on one of the back seats broke while my 7 year old daughter was sitting there. I paid for the extra car insurance on the car and I also paid for a full tank of gas plus extra to not have to fill up before drop off. I did receive a phone call saying the weld on the arm rest had broke (this is due to normal ware and tear and due to the car being a 2012) and I was asked how I would like to help pay for it. I absolutely declined helping to pay for this due to me prepaying for insurance ahead of time (on top of my own car insurance). Aside from this incident everything went smooth, I do think they’re reliable to rent through however, I would highly recommend paying for the extra insurance before renting through them.