Janell
5.0
Janell
5.0

Janell

7 tripsJoined Aug 2019
Verified info
  • Phone number
Host stats
  • Response rate
    100%
  • Response time
    4 minutes
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Location

Reviews from guests

7 trips

5.0

(6 reviews)

Gerald C.

Gerald C.March 16, 2020

Overall a great experience

TuroFebruary 23, 2020

The host cancelled this trip 8 hours before it started. This message was automatically posted by Turo.

Janell's response

The trip was booked around 1am while I was sleeping and when I woke up my family plans had changed for that day making me unavailable to get from Houston back to Dallas. I was communicating with the guest the moment I woke up and found out. My apologies to the guest.

Fatih A.

Fatih A.February 19, 2020

Amazing first time experience with Turo and Tesla. Janell is an incredible host (I mean, 5 stars is not enough, she deserves 500 stars!) I knew nothing about Turo and had never driven a Tesla before. She was so informative about educating me on both. Very responsive to messages and calls even at late hours. Very very kind. She goes the extra mile to make your trip as smooth as possible. She does things that she doesn't even have to - if she was just more formal, had no water or towel in the car or didn't pick up her phone every time this ignorant Mustang driver called her and asked "Hey, how do I do the whatever in this weird high-tech vehicle?", I probably wouldn't complain. But she consistently went the extra mile to make things easier than I could imagine. My booking was on a very short notice - no problem! I changed the pickup time to late at night - no problem! My return got delayed - no problem! She didn't require me to pay extra for any of that, and if she did, again, I would totally be fine, because I think she had the right to. Very clean and nice car, but again I am a Mustang driver and not hearing the engine made me sleepy :) So if you are a Tesla person, you'll love the vehicle too. There may be a bunch of more amazing things about my experience that I can't think of right now, but you take a wild guess on how better a trip can be, and you'll get it guaranteed! Thank you Janell for everything. If I rent with Turo again, you will always be my first choice! Warm regards and good luck!

Janell's response

WOW! Fatih! What a kind review to read. Thank you so much for this great review and I equally enjoyed meeting you and letting you share in the experience of RUE. I look forward to renting to you again!

Janell
5.0
Janell
5.0

Janell

7 tripsJoined Aug 2019
Host stats
  • Response rate
    100%
  • Response time
    4 minutes
Verified info
  • Phone number

Location

Reviews from guests

7 trips

5.0

(6 reviews)

Gerald C.

Gerald C.March 16, 2020

Overall a great experience

TuroFebruary 23, 2020

The host cancelled this trip 8 hours before it started. This message was automatically posted by Turo.

Janell's response

The trip was booked around 1am while I was sleeping and when I woke up my family plans had changed for that day making me unavailable to get from Houston back to Dallas. I was communicating with the guest the moment I woke up and found out. My apologies to the guest.

Fatih A.

Fatih A.February 19, 2020

Amazing first time experience with Turo and Tesla. Janell is an incredible host (I mean, 5 stars is not enough, she deserves 500 stars!) I knew nothing about Turo and had never driven a Tesla before. She was so informative about educating me on both. Very responsive to messages and calls even at late hours. Very very kind. She goes the extra mile to make your trip as smooth as possible. She does things that she doesn't even have to - if she was just more formal, had no water or towel in the car or didn't pick up her phone every time this ignorant Mustang driver called her and asked "Hey, how do I do the whatever in this weird high-tech vehicle?", I probably wouldn't complain. But she consistently went the extra mile to make things easier than I could imagine. My booking was on a very short notice - no problem! I changed the pickup time to late at night - no problem! My return got delayed - no problem! She didn't require me to pay extra for any of that, and if she did, again, I would totally be fine, because I think she had the right to. Very clean and nice car, but again I am a Mustang driver and not hearing the engine made me sleepy :) So if you are a Tesla person, you'll love the vehicle too. There may be a bunch of more amazing things about my experience that I can't think of right now, but you take a wild guess on how better a trip can be, and you'll get it guaranteed! Thank you Janell for everything. If I rent with Turo again, you will always be my first choice! Warm regards and good luck!

Janell's response

WOW! Fatih! What a kind review to read. Thank you so much for this great review and I equally enjoyed meeting you and letting you share in the experience of RUE. I look forward to renting to you again!

Share this Turo profile.

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