Ian J.February 4, 2021
Initial pick up was effortless and the car was wonderful. Tameka communicated each process thoroughly and was always a text message away so I Booked another day but due to a one and a half hour lapse between "drop off" of car and getting car under new reservation I was charged an additional third day. This was my second turro rental and I believe Turro intentionally confused the extend rental/ re rent car process to be able to charge the guest with a third day. There is no way for it to be right to charge for an entire third day on a two day rental due to a one and a half hour gap. Customer service at turro is suppose to be getting back to me but at this point I have heard nothing back from them.
All-Star Hosts like Tameka are the top-rated and most experienced hosts on Turo.
Tameka has completed training on enhanced cleaning and disinfection practices.
Ian J.February 4, 2021
Initial pick up was effortless and the car was wonderful. Tameka communicated each process thoroughly and was always a text message away so I Booked another day but due to a one and a half hour lapse between "drop off" of car and getting car under new reservation I was charged an additional third day. This was my second turro rental and I believe Turro intentionally confused the extend rental/ re rent car process to be able to charge the guest with a third day. There is no way for it to be right to charge for an entire third day on a two day rental due to a one and a half hour gap. Customer service at turro is suppose to be getting back to me but at this point I have heard nothing back from them.