Hana
4.9
Hana
4.9

Hana

Los angeles
207 tripsJoined Jan 2016
Hana is an All-Star Host
All-Star Hosts are the top-rated, most experienced hosts on Turo.
Learn more
Verified info
  • Approved to drive
    Approved to drive means Hana has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address
  • Phone number
Languages
  • English, Korean, Japanese
Works
  • The Vera Agency
School
  • DePaul university
Host stats
  • Response rate
    100%
  • Response time
    1 minute
Share this Turo profile.

About Hana

Hello :)! Turo is a nice way to utilize daily resources, I'm definitely taking advantage of it as a host and a renter. Outside of being a savvy car person, I am an artist. Feel free to check my work on hanajoo.com.

Location

Reviews from guests

207 trips

4.84

(183 reviews)

Arizica B.

Arizica B.March 2, 2020

Hana is soooo nice and also provided me with a good list of places to go! Her car was AMAZING!!

Jacky M.

Jacky M.January 21, 2020

Hana was a great host. She was very responsive and offers easy pickup and drop-off. Car was in great condition and everything worked perfectly.

Hana's response

Thank you!

Lucas A.

Lucas A.January 8, 2020

1. Car was not inspected before my pickup reservation 2. The convertible top was not functional upon entering the vehicle, and after calling the owner, it was revealed that the owner was aware of a broken mechanism with the convertible, but failed to fix, or bring light to the issue before renting out the vehicle. 3. Vehicle was experiencing an issue where the doors would not lock, leaving all of my belongings at risk of theft. The owner failed to inspect the car beforehand and was unaware of this major flaw. 4. Upon bringing attention the issue (#3), the host began harassing me, claiming that I caused the damage, and demanded that I immediately deliver the car 30miles south of the pickup location at her convenience, even though my vacation plans were already in disarray because of the vehicle malfunctions, and I did not have transportation to make it back to my place of stay. 5. The host called roadside assistance to pick up the car from my location for repairs, and then threatened to call the police and report the car stolen because I did not drop it off at the original location. All in all, after renting this vehicle for two days I was; - Unable to perform any of the tasks that required use of the transportation I had reserved - Harassed for numerous hours by the host during my business trip, day & night - Threatened with criminal charges Hana was disrespectful, unprofessional, and extremely inconsiderate. The vehicle issues were reasonable, but the lack of inspection prior to pickup proved to be an issue for both parties, and the host’s effort to mediate the issue was truly awful. Id rate this experience 0/10.

Hana's response

Lucas is probably the most disrespectful renter/liar I have experienced being an all-star host with Turo. As you can see the renter from a day before had no issue with the vehicle, Lucas continues to fabricate stories. As to the door issue, I asked to meet so I can bring him another key or have the technician look at the car. I never suggested him on returning the car, he did. Later that evening things escalated, I had to file a harassment report and have the car towed when his trip was done.

Reviews from hosts

7 trips

5.0

(7 reviews)

Daniel M.

Daniel M.June 2, 2019

Everything went so smooth, Hana was a great renter, definitely I would rent her again, highly recommended. Thanks.

Eric S.

Eric S.May 1, 2019

Perfect renter!!

Ritesh S.

Ritesh S.March 28, 2019

Great experience & great meeting another host

Hana
4.9
Hana
4.9

Hana

Los angeles
207 tripsJoined Jan 2016
Hana is an All-Star Host
All-Star Hosts are the top-rated, most experienced hosts on Turo.
Learn more

About Hana

Hello :)! Turo is a nice way to utilize daily resources, I'm definitely taking advantage of it as a host and a renter. Outside of being a savvy car person, I am an artist. Feel free to check my work on hanajoo.com.
Languages
  • English, Korean, Japanese
Works
  • The Vera Agency
School
  • DePaul university
Host stats
  • Response rate
    100%
  • Response time
    1 minute
Verified info
  • Approved to drive
    Approved to drive means Hana has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address
  • Phone number

Location

Reviews from guests

207 trips

4.84

(183 reviews)

Arizica B.

Arizica B.March 2, 2020

Hana is soooo nice and also provided me with a good list of places to go! Her car was AMAZING!!

Jacky M.

Jacky M.January 21, 2020

Hana was a great host. She was very responsive and offers easy pickup and drop-off. Car was in great condition and everything worked perfectly.

Hana's response

Thank you!

Lucas A.

Lucas A.January 8, 2020

1. Car was not inspected before my pickup reservation 2. The convertible top was not functional upon entering the vehicle, and after calling the owner, it was revealed that the owner was aware of a broken mechanism with the convertible, but failed to fix, or bring light to the issue before renting out the vehicle. 3. Vehicle was experiencing an issue where the doors would not lock, leaving all of my belongings at risk of theft. The owner failed to inspect the car beforehand and was unaware of this major flaw. 4. Upon bringing attention the issue (#3), the host began harassing me, claiming that I caused the damage, and demanded that I immediately deliver the car 30miles south of the pickup location at her convenience, even though my vacation plans were already in disarray because of the vehicle malfunctions, and I did not have transportation to make it back to my place of stay. 5. The host called roadside assistance to pick up the car from my location for repairs, and then threatened to call the police and report the car stolen because I did not drop it off at the original location. All in all, after renting this vehicle for two days I was; - Unable to perform any of the tasks that required use of the transportation I had reserved - Harassed for numerous hours by the host during my business trip, day & night - Threatened with criminal charges Hana was disrespectful, unprofessional, and extremely inconsiderate. The vehicle issues were reasonable, but the lack of inspection prior to pickup proved to be an issue for both parties, and the host’s effort to mediate the issue was truly awful. Id rate this experience 0/10.

Hana's response

Lucas is probably the most disrespectful renter/liar I have experienced being an all-star host with Turo. As you can see the renter from a day before had no issue with the vehicle, Lucas continues to fabricate stories. As to the door issue, I asked to meet so I can bring him another key or have the technician look at the car. I never suggested him on returning the car, he did. Later that evening things escalated, I had to file a harassment report and have the car towed when his trip was done.

Reviews from hosts

7 trips

5.0

(7 reviews)

Daniel M.

Daniel M.June 2, 2019

Everything went so smooth, Hana was a great renter, definitely I would rent her again, highly recommended. Thanks.

Eric S.

Eric S.May 1, 2019

Perfect renter!!

Ritesh S.

Ritesh S.March 28, 2019

Great experience & great meeting another host

Share this Turo profile.