Add optional Extras to your trip at checkout.

Rules And Guidelines Please message us your ETA once you’re on your way. Please be on time since we will be meeting you in person. You can also call [Number redacted for privacy and security]) to confirm arrival. THE ONLY PERSON THAT CAN PICKUP THE CAR IS YOU, THE PRIMARY DRIVER. WE CANNOT RELEASE THE CAR TO ANYONE OTHER THAN THE PRIMARY DRIVER. Please upload a picture of your valid driver license to the “Trip photos” section of this trip on Turo as well. NO SMOKING IN THE CAR!!! The car will be clean, If you pick up the car clean but return the car dirty, you will be charged at least a $30 cleaning fee. The cleaning fee will be much higher if there is a scent of any type of smoke. If you need roadside assistance, please call [Number redacted for privacy and security] and choose the option for roadside assistance. In case of an accident, the Turo Insurance ID Card is available on the app when you view the trip details. Please write down or take pictures of the vehicle info (VIN, license plate, and state of vehicle), driver license info (name, address, and driver license number), and insurance info (insurance company and policy number) of all parties involved. Please inform us of the details of the accident and share all relevant documents. If you need to speak with a Turo customer service representative, their number is [Number redacted for privacy and security]. Please message us a few pictures that clearly show the damage to (insert #) and report the accident to Turo using: https://turo.com/resolutions The allowed miles for your trip are listed on Turo. The “Total miles included” on Turo is the limit for your entire trip. Please make sure you’re aware of the number of miles included for your trip. There will be a fee for additional miles driven. Unless you select unlimited miles. Please return the car with the same amount of battery as when you pick up the car. If you do not return the car with the same amount of battery, you will be charged the cost of the charge and a $30 fee for not returning the car with the same amount of battery. The car needs to be returned by the scheduled end date and end time listed on Turo. If you think you will not be able to return the car by your scheduled end date and end time listed on Turo, please use the “Change trip” and “Change trip length” options to extend your trip before it officially ends. If the car is not returned by the scheduled end date and end time listed on Turo, you will be charged an additional usage fee, a late fee, and an improper return fee. If you get a parking ticket, please pay the ticket right away. If you don't pay the ticket as soon as possible, we will get a copy of the ticket in the mail. You will then be charged the following on Turo: 1. the cost of the ticket, 2. all relevant processing fees administered by the issuing body, 3. and a $30 processing fee per ticket. The car is not equipped with a toll pass. Please do not take any toll roads without paying the toll. If you take a toll road, we will get a copy of the toll in the mail. You will then be charged the following on Turo: 1. the cost of the toll, 2. all relevant processing fees administered by the issuing body, 3. and a $30 processing fee per toll. If the vehicle is towed to an impound lot, it is your responsibility to retrieve the vehicle immediately. It is your responsibility to pay for all fees associated with the ticket, tow, and storage. Please contact Turo, [Number redacted for privacy and security], to get a copy of the rental contract and receive instructions on how to retrieve the vehicle. Make sure you follow all applicable rules of the road. If you run a red light that takes your picture, you will have to pay a hefty fine and the traffic violation will go on your personal driving record. Don’t drink and drive. Don’t text and drive. Don’t smoke in the car. Don't drive the car out of the United States (i.e. Canada or Mexico). Pets are not allowed in the car. However, service animals specifically trained to aid a person with a disability are welcome. Please remove all of your belongings and all trash before returning the car - including any parking permits, garage clickers, and keys on the keychain. You won’t be able to retrieve anything from the car once you return it. The only person that can pickup the car is you, the primary driver. We cannot release the car to anyone other than the primary driver. Here's how you can add additional drivers without an additional charge: https://support.turo.com/hc/en-us/articles/203990880-Are-my-passengers-allowed-to-drive-How-do-I-add-a-driver- The name on your Turo account, the name on the driver license uploaded to your Turo account, and the name of the person who picks up the car all need to match. If the three names don’t match, please contact Turo, [Number redacted for privacy and security], to update your account info to avoid delays and/or problems at pickup. If you have additional questions about the Turo platform, you can find the answers to FAQs here: https://support.turo.com/hc/en-us/categories/200236860-Guests If you have general questions for Turo, their customer service number is [Number redacted for privacy and security]. Please enable notifications from Turo on your phone so that we can communicate more effectively. We hope you have a wonderful experience with us.😊