We are thrilled to have you as our valued guest. To ensure a seamless and enjoyable experience, we kindly request you to follow these guidelines during your rental: 1. Vehicle Care: Treat the vehicle with respect and care. Please return it in the same clean and well-maintained condition as you received it. 2. Cleanliness: Help us maintain a clean and sanitized environment. Before returning the vehicle, remove any personal belongings and trash, and dispose of them properly. 3. No Smoking Policy: Smoking is strictly prohibited in all our vehicles. We kindly ask you and your passengers to refrain from smoking to ensure a pleasant experience for all. 4. Pet Policy: Unless otherwise specified, pets are not allowed in our vehicles to prevent potential allergies and keep the interiors pristine. 5. Driving Responsibly: Drive responsibly and obey all traffic laws and speed limits. Avoid aggressive driving to ensure everyone's safety. 6. Fuel and Mileage: Start your trip with a full tank of fuel and return the vehicle with the same level. Adhere to any specified mileage limits to avoid additional charges. 7. Vehicle Inspections: Conduct a thorough inspection of the vehicle upon pickup and document any pre-existing damages with photos. Report any new damages to us and Turo immediately. 8. Insurance and Documentation: Ensure you have a valid driver's license and follow Turo's insurance policies during your rental. Keep all necessary documents readily available. You will find a vehicle Incident Information Card in the glovebox in the event of an accident. 9. Communication: Maintain open communication with us throughout your rental period. In case of any questions or issues, reach out to us promptly. 10. Punctuality: Respect the pickup and return times to avoid inconveniencing other renters. Notify us immediately if any changes in the schedule occur. 11. Turo Policies: Familiarize yourself with Turo's terms and conditions and adhere to their guidelines during your rental. 12. Emergency Assistance: If you encounter any vehicle issues or emergencies during your trip, contact us or Turo's roadside assistance immediately. We hope you have a fantastic experience with our vehicle. Your adherence to these guidelines allows us to provide exceptional service and maintain the highest standards for all our guests. Thank you for choosing Evergreen Loaners for your car rental needs. Safe travels!

• How can I access the car for my rental?

  Detailed instructions for pickup will be provided prior to the start of your trip. The pickup location and process will vary depending on the car and location.

• How do airport parking and parking fees work?

  We operate a dedicated car rental service covering the Greater Seattle region on a full-time basis. Our team diligently tends to our vehicle fleet during standard business hours, seven days a week. Car deliveries are scheduled between 9 AM and 5 PM to streamline our focus on maintaining cleanliness and optimal conditions for our vehicles. Please expect a flat fee of $37 to be paid upon exiting the airport. When it comes to airport pick-up and drop-off, your vehicle will be conveniently stationed in the main garage, conveniently situated directly across from the terminal. This location ensures a quick and easy walk without the need for any shuttle service. Upon returning the vehicle to the airport, simply park in the same garage and inform us of the spot number. Leave the parking ticket on the center console, return the key to its original location, and ensure the doors are securely locked. We cover the return parking fee if the vehicle is returned at the originally scheduled time and location. However, returning the vehicle earlier than planned may incur a return parking fee. If you anticipate an early return, please inform us promptly so we can adjust our return timing accordingly. We'll notify you at that point if any parking fee applies, based on our schedule. Any change in location for a return during your trip may result in additional parking fees.

• How is the cleanliness and maintenance of your cars maintained?

  We take pride in providing well-maintained and clean cars for our guests. Each vehicle undergoes regular maintenance and is thoroughly cleaned before and after each rental.

• What if I need help or have questions during my rental?

  If you need assistance or have any questions during your rental, feel free to contact us. We're here to ensure your experience is enjoyable and hassle-free.

• What happens if the car requires maintenance during my rental?

  In the rare event of a mechanical issue, contact us immediately, and we'll assist you with the necessary support and arrangements.

• Can I modify or extend my rental period if needed?

  Yes, you can request to modify or extend your rental if the car is available for the desired dates. Please contact us to make arrangements.