CLEANING How do I manage post trip clean-up?

Popular Houston area car wash businesses include: Mister Car Wash, Blue Wave Car Wash, Bluewater Express & Quick Quack (these four companies total over 50 locations in the Houston area). TURO gives you the option to purchase the "post-trip cleaning extra" - that way you do not have to worry about additional reimbursements at the end of your trip. Failure to clean the car will result in a reimbursement request in the amount of the "post trip clean up" extra!

DRIVERS Can anyone drive during my rental time? How do I add additional drivers?

No, according to TURO guidelines the person who booked the trip must be present for pick-up and delivery! You have the ability to add approved drivers to your trip. View the link below for the instructions: https://support.turo.com/hc/en-us/articles/203990880-Adding-a-driver-to-a-trip

REFUELING Do I have to refuel the car at the end of my trip?

Yes! I am flexible and understanding with the return of the Maserati with a full tank. As long as you are within 7/8 to a full tank due to commuting from the gas station to the drop off destination you will not receive a reimbursement request. For convenience TURO offers the "prepaid fueling" extra for post-trip return. It is priced within reason considering you are paying for 18 gal of premium fuel and the convenience of not having to go to the gas station! Pro-Tip: You can avoid the hassle altogether by taking care of this at the start of your reservation. Purchase the prepaid refueling extra.

TRIP EXTENSIONS What happens if my trip runs longer than I expected?

From my experience 85% of trips booked require a trip extension; simply go into your reservation in TURO and request an extension. TURO will calculate the additional cost. As long as there is not a reservation immediately after your trip I will approve the extra time. You must also submit for a trip extension at least two hours before the trip ends so, I have sufficient time to approve the request. Communication here is the key!

TICKETS What if I passed through a toll? What if I received a citation or the car was impounded?

If you pass through a toll I will submit a incidental charge once I receive an invoice from TxTag or Harris County Toll Authority. I do not tac on miscellaneous fees; the invoice I receive is all that I submit for reimbursement. If the car is impounded or you receive a citation from police; you were doing something you were not supposed to be doing. Impound fees usually range from $200 - $500; and there will be an additional fee $50 - $150 due to making arrangements to recover the vehicle. There will also be a $250 minimum incidental for cleaning the vehicle. You are responsible to appear to court if a citation was written from a peace officer.

ACCIDENTS What if I am involved in an accident?

At the start of your trip upload a photo of your insurance card into trip photos! If you are involved in an accident and you have elected the basic insurance protection plan through TURO once you report the accident TURO will automatically place a $500 damage hold on your account. At the end of your trip the basic plan holds a $3,000 damage deductible that you are responsible for paying in addition to associated fees up to $575. Your personal insurance plan does cover one off situations if you are involved in an accident while driving someone else’s vehicle. Because TURO is not a car rental company your personal insurance will cover any damages and this will also avoid you paying a $3,500 deductible. Unfortunately, the roads are not a guaranteed safety net. If in fact you are involved in a collision the first step is to call 911 and request police to the scene of a collision with another vehicle. DO NOT EVER ADMIT FAULT TO AN ACCIDENT!!!!!! Wait for the police to arrive on scene and let them sort it out on a police report. The next step is to call myself "the host" and I will guide you through the appropriate steps! Be vigilant on the roads; navigate through the vehicle's features while you are parked and free of distractions (the road is no place to figure out a new feature). Do not rely on driving aids such as forward collision, and park assist; you are the driver in command! Stay safe and have a fun trip.