The car is located in the parking lot of a small office complex in central Plano. Please be aware I do not own this parking lot, I lease the space from the owner of the complex. If you choose to leave your car at the lot, I cannot control if it gets towed.

Out of respect for all guests, smoking is not permitted in the car. There will be a $250 cleaning fee if there is any evidence of smoking.

• - Is the Pick-Up Location Flexible? Can the Car Be Delivered?

  Unfortunately, the pick-up location is not flexible, cannot be modified and we do not offer delivery.

• - Where is The Pick-Up Location?

  The pick-up location is listed in the app on the trip details page with your reservation details

• - How Do I Add an Additional driver?

  Please contact Turo Customer Support as we do not provide Technical Support.

• - What Type of Gas Does the Car Take? Do I Need to Fill Up the Gas Tank Before Return?

  Regular unleaded, we do ask that you fill the tank to the same level you received it at before return.

• - Are you flexible with extensions? Returning the car early? Adjusting pick-up/return time?

  Yes! The vehicle will be ready for you at your pick-up time but if you need to pick it up after that is perfectly fine. We do ask that any significant changes be made in the app under the “Modify Trip Details” section - this is particularly important if you are going to be more than 30 minutes late at vehicle drop-off or if you want to pick up the car more than 30 minutes early. If you need to extend or shorten your trip that is also flexible, pending that the vehicle is available.

• - How Does Communication Work?

  Turo does require all communication to be held in the Turo app and we do ask that you please adhere to this policy. The Turo app is managed nearly 24/7 per day by myself or my partner, while my personal cell phone is not - by messaging here in the app you will get the quickest response. It is IMPORTANT that you download the Turo app and turn notifications on, otherwise you will miss important pieces of instruction for vehicle pick up.

• - What if I Need Extra Mileage?

  I do offer an “Extra” where you can purchase more mileage, if you are going to go over mileage by a significant amount we do encourage you to purchase that extra. Otherwise, we do charge per mile over the allotted mileage, this charge varies depending on the car but you can find the details on the trip details page of the app.

• - Do I need to clean the vehicle before return?

  All I ask is that you return the vehicle in the same condition you picked it up in. We don't expect for you to go out and detail the car before return, but we do appreciate the car to be tidy upon return.

• - How Do Tolls Work?

  The vehicle is equipped with a toll tag, at the end of the trip we will add up the tolls accumulated through the trip and request reimbursement for the toll charges in the app.