We're delighted to provide you with the opportunity to use our vehicle. To ensure a safe and enjoyable experience for everyone, please adhere to the following guidelines: 1. ⚠️🚭 No Smoking 🚭⚠️: Turo prohibits smoking in rental cars. Any hints or traces of smoking will charge you, the guest, a $150 smoking violation fee and will result in a 1 star rating on your account with a description of you smoking in the vehicle. This is to discourage other Turo hosts from renting to you. 2. No Pets: To prevent potential allergies, odors, and damage, please refrain from bringing pets into the vehicle. If you're traveling with a service animal, kindly notify us in advance. 3. No Food or Beverages: To keep the interior clean and free of spills, please avoid consuming food and beverages inside the car. 4. No Reckless Driving: Please drive responsibly and within the legal speed limits. Avoid aggressive driving, excessive acceleration, and abrupt braking, ensuring the safety of all occupants. 5. No Off-Roading: Our vehicle is not designed for off-road use. Avoid driving on unpaved roads, trails, or rugged terrain that could damage the car. 6. No Modifications: Guests are not allowed to make any modifications to the vehicle, including installing additional accessories or altering its appearance. 7. No Leaving Children Unattended: For safety reasons, never leave children unattended in the vehicle, even for a brief period. 8. No Unauthorized Drivers: Only the individuals listed on the rental agreement are permitted to drive the vehicle. Unauthorized drivers are not covered by insurance and may violate terms of use. 9. No Towing: Towing with the vehicle is strictly prohibited, as it can cause damage to the car's drivetrain and suspension. 10. No Violation of Laws: Abide by all traffic rules, parking regulations, and laws. Any traffic violations or fines incurred during the rental period are the guest's responsibility. 11. No Negligence: Take proper care of the vehicle, including locking it when parked and securing personal belongings. Negligence resulting in damage or loss may incur charges. 12. No Distracted Driving: While driving, prioritize safety and avoid distractions, such as texting, using a mobile device, or engaging in activities that divert your attention. 13. No Intoxication: Driving under the influence of alcohol, drugs, or any other substances that impair your ability is strictly prohibited. We appreciate your understanding and cooperation in adhering to these guidelines. By following these rules, you contribute to a safe and enjoyable experience for everyone. Thank you for choosing our vehicle – have a wonderful journey!

• How do I pick up and return the car from Onixe Rentals?

  Detailed pick-up and return instructions will be provided by Onixe Rentals through the Turo app or via messaging. Generally, we coordinate a convenient meeting place and time for key exchange.

• Can I add an additional driver with Onixe Rentals?

  Yes, you can add an additional driver to your trip. Please provide their information, and we'll help you add them to the Turo reservation before the trip starts.

• How do I report damage or accidents to Onixe Rentals?

  If you notice any pre-existing damage at the start of the trip, document it with photos and notify Onixe Rentals via the Turo app. In the event of an accident during the trip, follow the Turo accident reporting process, which includes notifying both Turo and us.

• What happens if I encounter an issue or need assistance during the trip with Onixe Rentals?

  In case of any issues or questions, feel free to contact Onixe Rentals through the Turo messaging system. We're here to assist you and ensure a smooth experience.

• What happens if I return the car late or with less fuel with Onixe Rentals?

  Late returns may incur additional charges per Turo's policies. If the car is returned with less fuel than at the start of the trip, a refueling fee will apply.

• What if I have other questions or concerns during my Turo trip with Onixe Rentals?

  If you have any other questions or concerns during your trip, don't hesitate to reach out to Onixe Rentals through the Turo messaging system. We're here to make your experience exceptional and address any inquiries you may have.

• How do I review Onixe Rentals and the car after the trip?

  After your trip, you'll have the opportunity to leave a review for Onixe Rentals and rate the car's condition, cleanliness, and overall experience. Your feedback helps us enhance our services and assists future travelers in making informed decisions.

• Can I extend my trip with Onixe Rentals?

  Yes, you can request an extension for your trip through the Turo app. If the car is available for the requested period, we will review and approve the extension accordingly.

• Are there mileage limits with Onixe Rentals?

  Our listings typically come with either a daily mileage limit or offer unlimited mileage options. Please refer to the specific listing for details on mileage allowances.

• Can I smoke or bring pets in the car with Onixe Rentals?

  No, smoking and transporting pets are not allowed in our vehicles. This policy is in place to maintain the cleanliness and condition of the cars for all our customers.