Add optional Extras to your trip at checkout.

PETS NOT ALLOWED - We love our pets and are sure you do too. However, for the consideration of all our guests, pets are not allowed in the vehicle, unless they are kept in a pet carrier at all times. Under no circumstances is a pet allowed in the cabin outside a pet carrier. We appreciate your compliance with this! AUTHORIZED DRIVERS: You are the only person authorized to drive the vehicle. You're welcome to submit secondary drivers to Turo for approval, and once approved by Turo, they may drive the vehicle. You will still be required to be present at pickup and delivery. SMOKING AND MARIJUANA: ABSOLUTELY NO SMOKING ALLOWED BY ANY DRIVER OR PASSENGER. Please do not smoke anything or have marijuana in the vehicle. Turo allows us to charge up to $150 for smoking violations. Thank you for helping me keep my vehicle smelling clean for the next guest. CLEANLINESS AND FUEL: Please remember to return the vehicle with the same cleanliness you received it in to avoid any cleaning fees after return. Also don't forget to return the fuel level to where it was when you received the vehicle. MILEAGE: Your trip comes with a mileage allowance. It's important to remember that you will be charged a per-mile fee if you exceed that allowance.

• How do tolls work? Do I have to pay for tolls?

  Yes, as a renter, you are responsible for all toll charges. At the end of each trip, I will go through and tally up all the toll charges and request reimbursement at the end of the trip.

• What if I Need Extra Mileage?

  We do offer an “Extra” where you can purchase more mileage; if you are going to go over mileage by a significant amount, we do encourage you to purchase that extra. Otherwise, we charge per mile over the allotted mileage, which varies depending on

• How Does Communication Work?

  Turo requires all communication to be held in the Turo app, and we ask that you please adhere to this policy. The Turo app is managed nearly24/7 per day by myself or my partner, while my personal cell phone is not- by messaging here in the app you will get the quickest response. It is IMPORTANT that you download the Turo app and turn notifications on, otherwise, you will miss important pieces of instruction for vehicle pickup.

• What Type of Gas Does the Car Take? Do I Need to Fill Up the Gas Tank Before Returning?

  Regular unleaded; we do ask that you fill the tank to the same level you received it at before return.

• Do I need to clean the vehicle before returning?

  We ask that you return the vehicle in the same condition you picked it up in. We don't expect you to go out and detail the car before return, but we do appreciate the car being tidy upon return.

• Where is The Pick-Up Location?

  The pick-up location is listed in the app on the trip details page with your reservation details

• How Do I Add an Additional Driver?

  Please get in touch with Turo Customer Support, as we do not provide Technical Support.

• Are you flexible with extensions? Returning the car early? Adjusting pick-up/return time?

  Yes! The vehicle will be ready for you at your pick-up time, but it is perfectly fine if you need to pick it up after that. We do ask that any significant changes be made in the app under the “Modify Trip Details” section - this is particularly important if you are going to be more than 30 minutes late at vehicle drop-off or if you want to pick up the car more than 30 minutes early. If you need to extend or shorten your trip, that is also flexible, pending the vehicle's availability.

• Can I or my passengers smoke in your car?

  I mean....really?! Definitely not! Don't even think about it! Really...don't do it. Significant fees can and will be charged to you if smoking of tobacco or marijuana, including electronic cigarettes, are detected. Just don't do it.