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Average ratings near Midlothian, VA
Long review but worth leaving a review due to a GREAT experience with Amy!!! I rented the 2011 Volkswagen from Amy and I have to first acknowledge that she was professional and patient with me from start to finish with the rental process! ***Two thumbs up!!** Initially, I assumed I would only need the car for one day. However, my appointments weren't completed as promised in one day, and therefore I had to go back the next day and request to rent the car again. Amy approved it immediately and I was not only excited, yet relieved. At the end of the second day of my appointment, I had to schedule the last part of my appointment AGAIN for the next day and of course I had to request the rental. TMI: I was so embarrassed to request the car from Amy again that I almost gave up asking and was ready to turn the car in; but, I requested it anyway for a third day (with my fingers crossed), even though I wasn't sure if the same car would be available; which meant I would've had to find other arrangements to get to my appointment for the third time. SMH. Side note: I flew in from another state and had to make extended arrangements for travel back and that made me upset. However, after Amy approved the rental, I knew I could handle the frustration with my appointment situation and move forward because Amy was so polite and patient, I damn near said I would buy the car!! Lol. About the rental: the car was ready with a full tank of gas, cleaned, and sanitized before I arrived. I returned it the same and even left some Chlorox wipes in the car for her after I retuned it! The Volkswagen rides smooth, no mechanical issues, no tire issues, PLENTY of space, and I like how I was sitting just as high as some trucks. About Amy: I hope what I'm about to say is no pressure on her. However, when I first booked the rental and messaged her, Amy responded like a bee to honey and response to me right back (and it was 2am in the morning!! :-) She provided her cell which made me feel even more comfortable, as well as she made sure I had exact directions before I arrived to pick up with the address location and exact instructions before it was time for me to drop off. My point: rent your next rental from Amy!! I promise you won't be disappointed and if you have the chance to speak to her like I did, she is genuinely a pleasant person. Just keep communication open and honest with her if your situation changes and she will definitely try her best to accommodate you. Enjoy your next rental trip with Amy and have the AMAZING day(s) you deserve on purpose with the assurance that she's the best to rent from!! -Gee
My first experience here on Turo, and it was amazing! This experience was ten times better than any previous rentals at a car rental business such as Enterprise, Hertz, etc. Amy, thank you for being professional, on time, and the cleanliness of the vehicle. I truly am grateful for you and your vehicle. Thank you!
Awesome rental experience. This was my first with Turo and the owner made the process easy. Would definitely recommend! 5 stars
Due to me not wanting holds placed on my care a friend referred me to Turo. I quickly zoomed in on reading the taxes n fees section to be sure no hold was placed. Unbeknownst to me there was limited mileage in which I didn't think to check that before as rentals always had unlimited mileage. Needless to say I went way over my limit. As a Host I feel as you are going over terms face to face as it relates to no vehicle damage, scratches n dents, full tank of gas etc.that you would mention the limited mileage to ensure guest are aware Turo isn't ran like other rental companies. Now im trying to figure out how can payments be worked out as I have no money to cover the cost. This is a lesson for sure...
Wonderful customer service. Very friendly and respond to your messages promptly. Vehicle is new and drives amazing. It is good on gas, very clean and spacious. Definitely would love to use again.
Good person to deal with. Vehicle was clean and operated well during our trip to North Carolina.
Michael is the best host I could have asked for. After a last minute cancellation from another host (model 3 in Richmond), Michael had the car spotless and ready to go with less than 24 hours notice. He is a very friendly guy, and was extremely accommodating and professional for my rental. My wife and I loved the car, and highly encourage anyone looking to experience a Tesla to rent from Michael! Once you drive it, you’ll be looking for your own Tesla. I know I am. Thanks for the wonderful experience.
Ryan is a great host and I loved the wrangler. Will definitely rent from him again in the future!
Great trip, smooth ride! Amy was easy to communicate with and very thorough. I will definitely take another trip with Amy!
The was an AWESOME ride! The host was incredibly helpful and I would definitely rent again.
Kevin is a great host, he bent over backwards to accommodate my family and I. If he allows I will be returning. Thanks Kevin and his beautiful wife.
Amy was PERFECT!!! The car was very clean, spacious, and reliable! Amy was very helpful and easy to rent from! :) definitely plan on renting again in the future!
Fun, clean Jeep. It was nice to drive, and the phone mount and charging cable were a bonus.
Amazing ride! Smooth ride, Great sound system and the self starter was a great perk on these hot days! Pick up and drop was a breeze too! The car had extra upgrades than a standard car and the owners was very helpful giving me a quick guide! I would definitely recommend!!!
Andre is a great guy and take fully care of whatever you need. He answers any questions you have in a very timely manner as well. Highly recommend!
Chris was amazing, super flexible and communication was excellent. Super comfortable and good on the highway. Most important can’t beat the price for a 7 passages vehicle. Will be my Richmond vehicle when I need the extra room
The trip was great The car was great customer service was great there was a slight odor in the car but not unbear would rent it again all in all great experience
Chris's Acura was great. My family and I took it to the mountains and it drove great. Pick up and drop off was super easy too. Only bummer was paying for premium gas, but for what we saved in rental fees it was not a turnoff. I appreciated being able to rent a 7 seater which was not easy to find on Turo when 2 i had booked canceled on me.
First time using Turo. Car was just what I needed and definitely more economical than commercial car rental agencies.
Very nice and detailed renter. When I had to extend the rental twice, it was quickly accommodated and the entire experience was simple and easy. This was a great one.
Chris was very accommodating helpful and overall outstanding person to rent from I would highly recommend for anyone to rent from him he was very helpful in any questions I may have had and accommodating when I needs little extra time just all-around great person I will be renting from him again
We rented Chris’s Acura to take a vacation to the mountains and it was fantastic. Super easy pick up and drop off process. The vehicle was in great shape and drove wonderfully. Chris was super friendly and I would absolutely love to rent from him again in the future.
Really easy process. Love turo now and the owner, Ryan, was cool and easy to work with.
Car was super clean, ran well, owner was quick with communication and checking in. Great experience!
Great vehicle, and Chris was wonderful to rent from, as he planned in advance and communicated well.
Great Car! Chris made the transaction very smooth! And he is very informative if you have any questions.
Smooth ride. Plenty of space. Nice and clean. Super nice owner---great at communicating, friendly, and fair. Would absolutely rent again from Chris.
Great guy and very accommodating. The truck drove awesome. I will definitely rent from him again
This was a great car and Chris was easy to communicate with. Will definitely book again..