Add optional Extras to your trip at checkout.

• What happens if I need more miles than the amount given?

  You can select "Unlimited Mileage" under the "Extras" tab on your reservation, otherwise you will be charged for each mile you go over.

• What are your guidelines?

  As a reminder, we are a personal car share, not a car rental. We care about our vehicles. We ask you please respect our vehicles and return them in the same condition and filled up. • NO Smoking/Vaping, NO pets. Turo’s maximum cleaning fee will be applied if there is any: smoke/vape smell, evidence of pets or other foul smell detected upon return. • Parking/Traffic Tickets must be paid by the renter directly to the corresponding agency BEFORE we receive a notice in the mail. A processing fee is added to any ticket we have to process personally. • Tolls are automated and will be billed to the renter at the end of each month. • Renter is financially responsible for any wear and tear during the rental period. • No Off-Road driving.

• Do I have to pay for tolls?

  You’re responsible for paying any bridge or road tolls, including tolls incurred while using a host’s transponder device. If you fail to pay a toll within the allotted timeframe, you may be responsible for escalated charges. You must also pay the cost of any tolls or fees charged in high-traffic areas. https://support.turo.com/hc/en-us/articles/203990860-Paying-tickets-and-tolls

• Are the vehicles tracked?

  All vehicles are equipped with TWO security devices that collect driving data including but not limited to; vehicle location, mileage, driving behavior, and time driven. This information may be shared with third parties for vehicle recovery or insurance purposes. If we find that they were tempered with, a fee to the maximum amount allowed will be applied and Turo will permanently ban the users account.

• Is there roadside assistance?

  Turo provides 24/7 roadside assistance for accidents, breakdowns, and other issues if you or your host have chosen a protection plan through Turo. Contact us at 1-[Number redacted for privacy and security] (US) https://support.turo.com/hc/en-us/articles/203990690-Roadside-assistance-for-guests-US-and-Canada

• What happens if I get a ticket on my trip?

  You’re responsible for paying the cost of tickets that result from illegal driving or improper parking. You do not have to pay tickets related to the car itself. For example, tickets for tinted windows, “fix-it” tickets, or tickets for lapsed insurance. You’re also responsible for all parking tickets and related fines received up to 24 hours after the trip ends. Read more about street parking. If your improper parking results in the car being towed and impounded, you’re responsible for all related costs. https://support.turo.com/hc/en-us/articles/203990860-Paying-tickets-and-tolls