Can I extend my trip?

Yes! If you would like to extend your trip please modify your trip in the Turo app and we will approve it right away.

Returning the car late?

If you will be late returning a vehicle, you must call and notify TURO at 1-866-735-2901 so that you will be protected with insurance coverage. Please note that sometimes a vehicle has back-to-back rentals and can be going out only an hour after it’s returned. Any late return will lead to a late return fee according to Turo regulations.

What if there is damage to the vehicle or get into an accident?

Please notify us of any damage or accidents that happen during your rental. We appreciate your honesty and will work with you to solve the problem.

Can I let someone else drive the car?

Only the person who rents the car is insured to drive the vehicle. If you expect that someone else might drive the vehicle, simply upload their valid driver license to the TURO app. It’s very easy to do. Unfortunately, failure to do this will cause insurance to be void, and you will be personally liable for the full cost of any damage

Tickets and Tolls

FAST FACTS Guests are responsible for parking tickets, towing costs, and moving violation tickets. Guests are not responsible for tickets related to a host’s failure to properly maintain the car’s condition or to follow state laws. Guests who proactively pay tickets or tolls pay no Turo payment processing fees. RESPONSIBILITIES You must pay all tickets (other than moving violations and photo tickets) for violations committed during a trip. You’re also responsible for all parking tickets, tows, and related fines received up to 24 hours after the end of the trip, if the ticket, tow, or fine was the result of improper parking. You don’t have to pay for tickets that are related to the car itself, such as tickets for tinted windows, “fix-it” tickets, or tickets for a lack of registration or insurance. You’re responsible for paying any bridge or road tolls, including tolls incurred while using a host’s toll device. You must also pay the cost of any tolls or fees charged in high-traffic areas, such as the London congestion charge. Notify your host if you received a ticket or toll during your trip. As long as the ticket is not a moving violation or photo ticket, pay the full cost immediately. If you notify us that you’re going to pay a ticket or toll, and you follow through and do so, we won’t charge you any extra fees. If the host receives a ticket or toll notice in the mail, they may use the Reimbursement tool to request payment from you. You may be responsible for any late payment fees included on the ticket/toll that the host receives if payment was possible at the time the ticket was issued to you. You have 72 hours to accept or dispute the request. If you don’t do so before the 72 hours are up, we’ll automatically charge your payment method on file. Because each transportation authority has a different billing cycle, hosts have up to 90 days to request reimbursement for tickets and tolls. MOVING VIOLATIONS AND PHOTO TICKETS If you receive a ticket for a moving violation (speeding, red light violation, etc.) that will assess points on the host’s license, the host may contact us to transfer liability of this ticket to you. We’ll notify you if this happens. We’ll also provide the ticketing agency with the information they need to transfer the ticket. If the ticket requires notarization, we’ll be obligated to provide some personal information directly to your host so they can have the ticket notarized and transferred. We’ll notify you if this happens. Outside of that circumstance, we won’t provide any of your personal information to your host. TOLLS If you fail to pay a toll properly, you’re responsible for the toll fee. For all-electronic tollways with no way to pay manually (e.g., Golden Gate Bridge), you must reimburse your host directly (keep a receipt if you do!) or inform Turo so the proper fee can be added to the trip. If you’re booking a car with a Commercial Host (a host who provides their own commercial rental insurance to guests), they may contact you directly for payment. Turo won’t process nor will we intervene in any arrangement you and your host come to regarding payment for a ticket or toll. *Values are in CA$ for trips in Canada, € (euros) for trips in Germany and all countries in the eurozone, £ (pounds) for trips in the United Kingdom, and US$ for trips in the United States and all other countries where Turo is available.

lost or broken key fobs

We do charge the dealer price for lost or broken key fob.

Do you live close by and want a cheaper delivery?

Contact me and I will see if I can do the delivery at a cheaper price. Please remember when I deliver the vehicle not only do I spend time in transit but also have to pay for round trip Uber rides.

Do I need to return the car washed and vacuumed?

As per Turo guidelines, you must return the car in a similar or better shape. That being said many people have had an issue with having to pay a washing fee. That being said, if you want to ensure a clean car please select the post trip cleaning option. Use this guideline: return the car in a condition that you would be happy receiving the car in. Thank you for your understanding. We know traditional rental places don't require you to wash the car but there's a reason why we offer better cars at cheaper rates.

Need to pick up the car early?

Simply log into the app and change your pick-up time. Insurance coverage is only valid during the booked time listed on the app. We kindly ask that if you need to pick up the vehicle early that you go into the TURO app and adjust your rental time accordingly. It’s very easy to do. (TURO does not want us to release a vehicle to a renter unless the rental period has started.) Likewise, if you will be late returning a vehicle, you must call and notify TURO at 1-866-735-2901 so that you will be protected with insurance coverage.

PICK-UP AND DROP OFF

When you pick the car up, you should: Show the host your valid driver's license. A host cannot give a car to a guest who does not have a valid license. Inspect the car with the host to make sure you understand how to operate the car and its features (bluetooth, cruise control, fueling features, etc). Take a photo of the dashboard to capture the mileage and fuel level. Take photos of the car’s interior and exterior and be sure to capture any pre-existing damage so that you are not held responsible for it. You can see a detailed list of photos to take here. When you drop off the car, you should: Take photos of the car’s mileage and fuel levels. Take photos of the car’s interior and exterior to document its condition. Tidy up the car. You can read more about cleaning here. If you’re leaving the car on the street, be sure it’s parked somewhere it won’t be ticketed/towed for 24 hours. You can read more about parking tickets