per day
The car
Infiniti Q60 Coupe2017
Hosted by
All-Star Host
Description
Features
Extras (4)
Guidelines
Reviews
183 reviews
Ricky W.Mar 10, 2020
DO NOT RENT FEOM EDMUND!!! Car was everything it’s supposed to be IG... my problem in this situation does not lie in the car, it was my mistake being a 6’7 man to rent a infinity coupe. My problem in this review relays solely on the, excuse my French... POS RENTER! Right off bat, I didn’t actually mean to rent vehicle... trying to get a quote I accidentally proceeded through checkout and rented vehicle for 4 days... my fault! I understand! But, immediately I had texted over and asked if a free cancellation would be at all possible, which he seemed to play ignorant about insisting I cancel through the app. After trying and seeing the app was going to charge me almost 100 dollars just to cancel I decided to proceed with the rental anyway. He was not only unhelpful, and providing LACKLUSTER service... but honestly seemed to be completely unconcerned like he didn’t at all care about my experience with the rental or if I was happy or not. NOW INTO THE CAR... First, being a Vegas native and local, arriving at pickup location I immediately noticed it was definitely not the best area. In fact on arrival I pull in the sketchy parking lot, a little off of china town to see a bunch of fabulous vehicles... surrounded by passed out what appeared to be drugged out homeless people sleeping and comatose next to the vehicles. Secondly I get out of the car and he seems very judgmental right off top. Proceeding to look my brother and I up and down while completely blatantly ignoring any attempt at conversation from my little brother as he tried to ask, “How his day was going?” “What’s his favorite car” etc... then before pulling off he informs me there is a charger in the car... there was not. Also tells me all the information for car and “rules” were in the glove box... those were absent as well. Then he makes it VERY clear... almost insultingly clear there is to be NO MARIJUANA smoking... lol ok that’s fine I understand but then... he says that not only do you have to ONLY use premium gas from CHEVRON OR ARCO but he INSISTS you keep receipts of every gas transaction from said stores as well. (Which to me sounds like he’s writing said gas off on taxes) but let’s not assume the worst. Upon driving the vehicle, I discovered I was immensely uncomfortable with the ride, drive, and overall fit with the car. Same first day I then contacted him to see if there would be any possibility to return the vehicle that same night (taking the $100 1 day charge for abt 4 hours) his reply to me was he was unavailable to pick the car up so it wouldn’t be possible. Adamant in wanting to return this uncomfortable vehicle I asked if there was another time I could return the car sooner (for partial refund) being I would rather drive my own car then the rental. He then responded by saying that he wouldn’t be able to accommodate any early drop off because he wouldn’t be able to rent the car out for the remaining 3 days. I explained the car was clean, fueled, and just as it was presented to me, so there is no reason he shouldn’t be able to get the car back on the app for the remaining 3 days that my trip was supposed to be. Which he then replied and told me he couldn’t do any refund because and I quote he is, “On the turo app to make money”. Honestly will never rent from this renter again! Vehicles to my knowledge are okay, but customer service is straight poop! There’s no effort or care about ones experience, and he looks at every customer strictly as a $. I don’t know about you but I personally hate doing any type of business with someone like that.
Edmund's response
Ricky, Sorry u felt I wasn't Attentive in this rental, but there is only urself to blame. U should of cancel car at the start, not my fault you book a beautiful car that u didn't want. The docs were in the car, the reason I emphasized on no marijuana is becuz, u were reeking of marijuana when pickin up car. Rules are clearly posted, u should have expect my rules, many host need gas receipt to show renter put correct gas. U are upset becuz I could not give you a full, u just want everything FREE!
Ieshia K.Mar 5, 2020
There was a delay with getting the vehicle , However the owner was willing to swap out vehicles and no extra charge. Very responsive and With great communication
Edmund's response
Sorry Leishia I was slightly late getting the car to you because you wanted a different vehicle. And I told you if you want that specific car you had to wait etc. Thanks again!
Johnny H.Feb 25, 2020
Edmund’s service was very much appreciated!! Car was exceptionally in good care and his response time was amazing. Awesome host!!
Quentin F.Jan 25, 2020
Don't waste your time ANYWHERE else.. My 5th rental with Ed and LITERALLY won't use anyone else... He's a genuine good dude.. His cars are AMAZING and if and when something isn't right.. He goes above and beyond to be fair and fix it...
Cesar G.Jan 20, 2020
Nice guy, car was clean and he was on time
The car
Infiniti Q60 Coupe2017
Hosted by
All-Star Host
Description
Features
Extras
Guidelines
Reviews
183 reviews
Ricky W.Mar 10, 2020
DO NOT RENT FEOM EDMUND!!! Car was everything it’s supposed to be IG... my problem in this situation does not lie in the car, it was my mistake being a 6’7 man to rent a infinity coupe. My problem in this review relays solely on the, excuse my French... POS RENTER! Right off bat, I didn’t actually mean to rent vehicle... trying to get a quote I accidentally proceeded through checkout and rented vehicle for 4 days... my fault! I understand! But, immediately I had texted over and asked if a free cancellation would be at all possible, which he seemed to play ignorant about insisting I cancel through the app. After trying and seeing the app was going to charge me almost 100 dollars just to cancel I decided to proceed with the rental anyway. He was not only unhelpful, and providing LACKLUSTER service... but honestly seemed to be completely unconcerned like he didn’t at all care about my experience with the rental or if I was happy or not. NOW INTO THE CAR... First, being a Vegas native and local, arriving at pickup location I immediately noticed it was definitely not the best area. In fact on arrival I pull in the sketchy parking lot, a little off of china town to see a bunch of fabulous vehicles... surrounded by passed out what appeared to be drugged out homeless people sleeping and comatose next to the vehicles. Secondly I get out of the car and he seems very judgmental right off top. Proceeding to look my brother and I up and down while completely blatantly ignoring any attempt at conversation from my little brother as he tried to ask, “How his day was going?” “What’s his favorite car” etc... then before pulling off he informs me there is a charger in the car... there was not. Also tells me all the information for car and “rules” were in the glove box... those were absent as well. Then he makes it VERY clear... almost insultingly clear there is to be NO MARIJUANA smoking... lol ok that’s fine I understand but then... he says that not only do you have to ONLY use premium gas from CHEVRON OR ARCO but he INSISTS you keep receipts of every gas transaction from said stores as well. (Which to me sounds like he’s writing said gas off on taxes) but let’s not assume the worst. Upon driving the vehicle, I discovered I was immensely uncomfortable with the ride, drive, and overall fit with the car. Same first day I then contacted him to see if there would be any possibility to return the vehicle that same night (taking the $100 1 day charge for abt 4 hours) his reply to me was he was unavailable to pick the car up so it wouldn’t be possible. Adamant in wanting to return this uncomfortable vehicle I asked if there was another time I could return the car sooner (for partial refund) being I would rather drive my own car then the rental. He then responded by saying that he wouldn’t be able to accommodate any early drop off because he wouldn’t be able to rent the car out for the remaining 3 days. I explained the car was clean, fueled, and just as it was presented to me, so there is no reason he shouldn’t be able to get the car back on the app for the remaining 3 days that my trip was supposed to be. Which he then replied and told me he couldn’t do any refund because and I quote he is, “On the turo app to make money”. Honestly will never rent from this renter again! Vehicles to my knowledge are okay, but customer service is straight poop! There’s no effort or care about ones experience, and he looks at every customer strictly as a $. I don’t know about you but I personally hate doing any type of business with someone like that.
Edmund's response
Ricky, Sorry u felt I wasn't Attentive in this rental, but there is only urself to blame. U should of cancel car at the start, not my fault you book a beautiful car that u didn't want. The docs were in the car, the reason I emphasized on no marijuana is becuz, u were reeking of marijuana when pickin up car. Rules are clearly posted, u should have expect my rules, many host need gas receipt to show renter put correct gas. U are upset becuz I could not give you a full, u just want everything FREE!
Ieshia K.Mar 5, 2020
There was a delay with getting the vehicle , However the owner was willing to swap out vehicles and no extra charge. Very responsive and With great communication
Edmund's response
Sorry Leishia I was slightly late getting the car to you because you wanted a different vehicle. And I told you if you want that specific car you had to wait etc. Thanks again!
Johnny H.Feb 25, 2020
Edmund’s service was very much appreciated!! Car was exceptionally in good care and his response time was amazing. Awesome host!!
Quentin F.Jan 25, 2020
Don't waste your time ANYWHERE else.. My 5th rental with Ed and LITERALLY won't use anyone else... He's a genuine good dude.. His cars are AMAZING and if and when something isn't right.. He goes above and beyond to be fair and fix it...
Cesar G.Jan 20, 2020
Nice guy, car was clean and he was on time