Add optional Extras to your trip at checkout.

The parking area is located behind the building on Jackson Ave, across from the Old City Performing Arts Center, and in the open lot. The parking spot # will be provided on day of pickup and return. **CONTACTLESS CHECKIN** ID verification will follow Turo's contactless checkin policy.

We strive to provide a clean and comfortable ride for all of our customers. To maintain this standard, we have a strict no-smoking and no-pet policy. If there is any evidence of smoking, including cigarettes, vapes, or marijuana, or if there are any signs of pets in the car upon return, there will be a $150 fee assessed. This fee covers the cost of deep cleaning and sanitizing the vehicle, ensuring that it is ready for the next customer. We appreciate your cooperation in helping us maintain our high level of cleanliness and comfort for all of our renters. **Checkout Turo’s policy regarding service pets: https://help.turo.com/en_us/service-animal-and-pet-policy-or-guests-H1Y0N4eVq

• What happens if I’m in an accident?

  In the event of an accident, please follow the standard protocol of reporting the incident to law enforcement. Insurance and registration documents are in the glovebox for your convenience. Once the incident has been reported, the next step is to contact Turo to submit a claim. This can easily be done through the app or by calling the Turo support team. We hope that you never have to experience an accident, but please don't hesitate to reach out if you need any assistance with the claims process.

• How are toll charges managed?

  Regarding toll charges, any incidentals will be charged to your Turo account as they are received. Additionally, documentation of the charge will be uploaded to trip photos for your reference.

• Am I able to extend my trip?

  We would be happy to help you extend your trip if it does not overlap with any other bookings. To do so, you can either follow the steps outlined in the link below or contact the Turo support team for further assistance: https://help.turo.com/extending-or-shortening-your-trip-BypBE4eVc.

• Do I need to refuel before dropping off?

  If you did not purchase our prepaid fuel addon when booking, then we kindly ask that you return the car with a full tank of gas. However, if you did opt for the addon, then you may return the car with whatever fuel level is currently in the tank.

• Can I bring my furry friend with me?

  We prioritize providing a clean and comfortable ride for all our renters. To ensure that we maintain our high standards and adhere to Turo regulations, we enforce a strict no-pet policy. We kindly ask that you refrain from bringing pets in our rental car. If any signs of pets are found in the car upon return, we will have to charge a $150 fee. This fee covers the cost of a thorough cleaning and sanitization of the vehicle, making sure that it is in impeccable condition for the next renter. We truly appreciate your cooperation in helping us maintain our dedication to providing a clean and comfortable experience for all our renters. **Checkout Turo’s policy regarding service pets: https://help.turo.com/en_us/service-animal-and-pet-policy-or-guests-H1Y0N4eVq

• How does contactless pickup work?

  Contactless pickup is a simple and convenient process. You'll need to upload two photos for ID verification within 24 hours of your trip start time (more details can be found in the link below). Once you have arrived at the vehicle, simply let us know and we will unlock the car remotely for you. We validate building surveillance footage to confirm the primary guest is picking up and dropping off. The keys will be waiting for you in the center console, and you'll be all set to start your journey. You can find more information about the process here: https://help.turo.com/en_us/checking-in-a-guest-H1gsHEg4c

• How can I save this listing for future bookings?

  We're delighted to hear that you're interested in booking with us again in the future! To save our listing for future bookings, simply tap the heart icon located on the listing. By doing so, you'll be able to easily access our listing and quickly book with us again when the time comes. We can't wait to welcome you back!

• Can I smoke or vape in the car?

  We prioritize providing a clean and comfortable ride for all our renters. To ensure that we maintain our high standards and adhere to Turo regulations, we enforce a strict no-smoking policy. We kindly ask that you refrain from smoking, vaping in our rental car. If any smoking-related evidence, such as cigarettes, vapes, or marijuana are found in the car upon return, we will have to charge a $150 fee. This fee covers the cost of a thorough cleaning and sanitization of the vehicle, making sure that it is in impeccable condition for the next renter. We truly appreciate your cooperation in helping us maintain our dedication to providing a clean and comfortable experience for all our renters.

• Do I need to clean the car before dropping off?

  Nope! You can count on us to handle the cleaning for you. However, in case you require a maintenance clean while on your trip, we've got you covered! You can bring the vehicle to any PureMagic location for a complimentary wash. Additionally, they offer free vacuum services for your convenience.

• We loved our experience. How can we share with others?

  We're thrilled to hear that you had a fantastic experience with us! We highly value word of mouth recommendations, so we truly appreciate any positive feedback you can give. You're more than welcome to leave us a review after your trip and share our listing with your loved ones. That way, others can discover the same exceptional service that you did!

• What should I do if I’ve left something in the rental car after returning it? Can I get it back?

  Absolutely! If you’ve accidentally left personal items in the car, you can either return to the rental location to collect your belongings or opt to have them shipped to you. If you choose shipping, you’ll need to cover the shipping cost and a $10 fee, which can be paid using Cash App, Venmo, or Zelle. Just contact us and provide item details and your preferred retrieval option, and we’ll guide you through the process.