Dear customer! Thank you very much for renting our car. I hope you have a great trip and enjoy Florida! Renting a vehicle through the TURO App is always cheaper and has a price that people can afford. Check out the prices of the airport car rental companies to make sure that you are making a good deal! So that we can serve you better, please send us information about your flight and arrival time. If you have any doubts, please send us a message through the TURO application and we will reply as soon as possible! PICK UP / DROP OFF Deliveries at Sanford (SFD) and Orlando (MCO) airports will be made upon arrival at curb. When you landed, send us a message. After you pick up your luggage, send us another message telling us the terminal (A, B or C at MCO Airport) and row that you want to pick up the car. We will arrive in a maximum of 15 minutes. PICK UP / DROP OFF AT THE AIRPORT GARAGE PARK ATTENTION: Pick up and drop off at curb will be effected only from 9:00 a.m. to 6:00 p.m. If your flight is to arrive outside these times or delay, the car will be left in the parking lot of the airport (garage parking). (customer pay before 9:00am/after 6:00pm) MCO ORLANDO 19$ PARKING AIRPORT SANFORD 17$ PARKING In this mode of pick up / drop off, the customer will have to pay the parking by refund to be requested through the TURO application. There is a toll transponder on the car. The transponder can also be used to enter/exit airport parking lots without tickets. When we left the car for you, we will send you via text message the exact location of the car and where the key will be. When you left the car for us, also send us the same coordinates. SUNPASS SERVICE How do Tolls work? There is a toll transponder on the car. Use it by simple taking a FL toll road and take the SunPass/EZ-Pass lanes. The transponder can also be used to enter/exit airport parking lots without tickets. Simply take the on tolls roads. You will get a discount from the posted rates and save time especially during peak times. Do NOT bring your own mobile Toll transponder/pay coins/cash as you will be double-charged. You can use SUNPASS during your entire trip. The amounts will be charged in up to 20 days by requesting a refund by the TURO application. RUNNING EARLY/LATE? If you would like to pick up your car early and it is available simply request an earlier pickup time in the app. If you are running late on your return please ensure that you request an extension in the app. Turo requires an active rental to ensure your insurance is valid. Keeping the vehicle outside of an active rental may result in a penalty charge being applied as well as personal liability for any damage to the vehicle. Please, car needs to be returned clean and without any trash. If the car is returned very dirty, You will have to pay for cleaning expenses. Please, no smoking in the car. You will have to pay for cleaning expenses. It is the Guest's responsibility in case of loss of the key. Charges may be made for the loss of the key. Turo Customer Support (United States): 1-415-965-4525