Add optional Extras to your trip at checkout.

No pets please, and absolutely no smoking. Renter will be billed in full for any damage caused to the vehicle by improper use, including but not limited to burnouts, doughnuts, over-revving the engine, off-road driving, and any other improper or reckless operation.

• How do I lock and unlock the car?

  Place the key on the upper right side of the driver’s door. There is a small oval opening where a camera is located. This is a perfect spot for the card. Tap to unlock and lock. https://www.tesla.com/support/model-3-videos#keycard

• How do I start the car?

  Place the key card on the center console. Press your foot on the brake, adjust gear stick to drive or reverse, and you’re all set! There is no start or off button. *Please note: As soon as you step on the brake, your seat will adjust from ‘Easy Entry’ to the previous renter’s comfort settings.

• How do I adjust my seat?

  Adjust your seats accordingly by using the physical controls on the left hand side of your seat cushion. Make sure to press SAVE underneath “Turo Driver” to save your settings.

• How do I pay for tickets and tolls?

  After the end of your trip, I will send a request for reimbursement for the Sunpass tolls. For tickets and moving violations, I may contact Turo to transfer the liability of the ticket to you. Moving violations include violations such as speeding, reckless driving, and running a stop sign or red light.

• Should I clean the car prior upon returning?

  Yes. As the renter, you should expect me to provide you with a clean car. In turn, you must return the car in the same condition in which you received it. For your convenience (and ours) we have unlimited full-service car washes at any Sparkling Image location. However, if you’ve selected the "Post-Trip Cleaning" extra, you do not have to return the car cleaned. *If you return the car significantly and unreasonably dirtier regardless of purchasing the Post-Cleaning Extra, you may incur a cleaning fee anywhere from $30 to $250, depending on the severity. Please return the car clean.

• How do I add an authorized secondary driver?

  Additional drivers must have their own Turo account and get approved to drive on the trip. There’s no cost for adding drivers. You can add a secondary driver to your trip by following these steps: 1) Log in to Turo.com or the Turo mobile app. 2) Open your Trip page. 3) Open the “Booked” tab. 4) Scroll to the bottom of the page to see the “Drivers” section. You’ll be listed as the primary driver. 5) Enter the email address of your additional driver. *If they have a Turo account, enter the email address associated with their account. *If they’re already an approved Turo member, we’ll auto-approve them to drive on your trip. *If they don’t have a Turo account or we haven’t yet approved them, we’ll email them approval instructions.

• Should I return the car with a full battery?

  Yes. You must return the car with at least 70% battery. *If you return the car with a battery level lower than 70%, you will be charged $20 as an inconvenience fee. HOWEVER, if you've added on the Prepaid EV Recharge Extra, you do not have to return the car with a full charge. BUT, please leave at least a 30% charge so we’re able to drive the car to a charging station.

• How do I charge the car?

  There are 2 ways to open the charging port: Inside The Car: On the screen, tap the lightning bolt on the bottom, left side of the car to open the port. From The Charger: Unlatch the charger from the charging mount by pressing the button on the handle, then bring towards the charging port. Press and hold the button on the charging handle to open the charging port, then plug in. The car will show it’s charging when the charge port LED changes to solid or flashing green, as well as on the screen.

• Where and how do I supercharge the car?

  No matter where you drive, Tesla's incredible display maps out a plentiful amount of Superchargers in your area. Just look for the lightning bolt icon on the navigation system and it will show you the nearest charging information. When you arrive at the Tesla Supercharging Station: 1) Back in to any Tesla Supercharging Station. 2) Press the Lightning Bolt icon on the Center Console Screen and press "Open Charge Port." 3) Insert the Tesla charging hose into the Model 3 charge port. The center screen will tell you when your charging will be complete. Set an alarm so you can leave the charging station at the time you finish charging. *If you stay after the car is fully charged you can be charged up to $1 PER MINUTE *Parking in a Tesla supercharging station overnight (e.g. 10 hours) will cost you $600! So keep this in mind!

• How do I open the front and rear trunk?

  Both can be opened from the center screen. Tap on the front or rear of the car icon to open. Seats can be manually collapsed to create more trunk space. There is even more storage located under the trunk floor. *Please do not place especially heavy items in the front trunk. It is designed to support up to 50 pounds of weight. Exceeding this weight can jeopardize safety.

• How do I connect or charge my phone?

  You can wirelessly charge your phone on the front, middle compartment. Just place your phone on the mat. This only works with without a case or with a thin case. To plug in cables, USB-C ports are on the back of the center console. Calls and music can be connected through Bluetooth. Tap the car icon to go into settings. Select Bluetooth to connect your device. *Tesla does not support Apple CarPlay or Android Auto.

• How do I open the glove box?

  Tap on the car icon in the lower, left corner. The quick controls screen will show and at the bottom, left it will say Glovebox. Tap to open and manually close when finished.

• How do I use automatic self-parking?

  Automatic self-parking only works if you’re backing into a spot or parallel parking. You must first position the car to back in. Drive slowly past the parking spot, then stop the car and shift the gear selector into ‘Reverse.' Keep your foot on the brake. ‘Start Autopark’ will appear in blue text on your touchscreen – press this to start the feature and release the brake and steering wheel. Autopark will then begin to maneuver the vehicle into the parking space by controlling your cars speed, gear changes and steering angle. IMPORTANT: You should remember to be alert and monitor the backup camera view and side view mirrors to check for obstacles. Once Autopark is complete, the car will let you know it is complete and shift into ‘Park.' You can override Autopark at any time by taking control of the steering wheel.

• How do I adjust my side view mirrors and steering wheel?

  Simply touch the car icon on the lower, left side of the screen and then go to quick controls. Press on either mirrors or steering wheel and follow the on screen prompt. Yes! Those buttons do go left and right! Just give it a push or pull. Make sure to press SAVE underneath “Turo Driver” to save your settings.

• How do I upload photos of my license for verification?

  Upload: 1. Log onto Turo and open your Trips tab. 2. Choose “Booked” from the dropdown menu. 3. Scroll down to the TRIP PHOTOS section. 4. Tap “Share a photo” and upload the pictures from your device. Delete: 1. Go into the “Trip photos” for the trip. 2. Tap the trashcan icon in the upper right corner of the photo you want to delete. * Please do not delete your photos until I've had a chance to verify them - I will confirm that your photos have been verified via Turo Messaging.

• How do I use the autopilot?

  The car is equipped with FULL autopilot, which means it has lane assist, traffic-aware cruise control, self-parking, automatic lane changes, semi-autonomous navigation on limited access freeways. Autopilot and Full Self-Driving Capability are intended for use with a fully attentive driver, who has their hands on the wheel and is prepared to take over at any moment. While these features are designed to become more capable over time, the currently enabled features do not make the vehicle autonomous. Feel free to give the autopilot a try, but know that it requires just as much supervision as if you were driving yourself. Autopilot should ultimately be used on freeways or where there are clearly marked lanes. ALWAYS be ready to take over. It will not recognize stop signs or red lights because this feature has been personally turned off. To engage autopilot, press down twice on the gear selection. Your cruise control is adjusted with the right wheel selector. Your follow distance can be adjusted by pressing right or left on the same wheel selector. *As a tip, a greater follow distance can provide a much smoother, less jerky ride. When prompted, give the slightest turn to the wheel so autopilot know’s you’re still alert and paying attention. Otherwise, it will disengage for the remainder of the ride.

• How can I extend or shorten my trip?

  If you want to keep the car longer or return it early, you must submit a request before the trip starts or while it’s in progress. Follow these instructions to request to extend or shorten your trip: 1) Log onto Turo.com or to the Turo mobile app. 2) Open your Trips tab. 3) Click or tap “Booked.” 4) Select the trip you’d like to change. 5) Select the “Change trip” button at the top right of the screen. 6) Choose “Change trip length.” 7) Enter your new start or end time and write a message to your host. 8) Submit your request. * As long as the car is available I will always approve your request.

• What are the late fees?

  Contact me to alert me to the request so I can respond quickly. Any verbal or off-Turo extension arrangements are not valid and not recognized by Turo. Request an extension via Turo following these instructions: 1) Log onto Turo.com or to the Turo mobile app. 2) Open your Trips tab. 3) Click or tap “Booked.” 4) Select the trip you’d like to change. 5) Select the “Change trip” button at the top right of the screen. 6) Choose “Change trip length.” 7) Enter your new start or end time and write a message to your host. 8) Submit your request. Guest charges are as follows: 0 – 29 minutes: No charge 30 minutes – 1 hour 59 minutes: ½ the average daily trip price; $50* improper return fee at Turo’s discretion** 2 hours or more: Average daily trip price for 1 day + $20* late return fee; $50* improper return fee at Turo’s discretion**

• How do I switch gears?

  The right hand driving stick on the steering wheel changes gears. Up to reverse and down to drive. Hold up/down 1-2 seconds for neutral. To park, press the silver button on the side of the stick.