No smoking 🚭 No vaping No speeding No dents or scratches No vandalism No theft No illegal activity No pets Do not exceed mileage limitation or there will be an additional charge Return clean and fueled up or there will be an additional charge Please return the car with the amount of fuel at the same level when the trip began but make sure it’s premium if the vehicle calls for premium and be sure to keep or take a picture of your receipts. All of our vehicles have tracking devices; they are only utilized in case of a situation where we need to locate the vehicle due to theft, excessively late returns, emergencies etc. Please do not tamper with the tracking devices.

• “Who do I contact if I get a flat tire or something happens?”

  If there’s a problem, message us through Turo right away. For roadside assistance, you can also contact Turo Support directly via the app or website.

• “Can my friend/spouse drive too?”

  Only drivers who are approved by Turo can drive the car. They’ll need to be added to the reservation and verified by Turo before the trip. The registered guest must be available for pickup and drop-off of the car according to Turo's policy.

• “Can I take the car out of state or on a long trip? Is there a mileage limit or travel restriction?”

  You’re welcome to take the car anywhere within the allowed mileage (listed in the trip). If you need more miles, we can discuss options before your trip starts. We recommend you select unlimited mileage before your trip so that you're not charged for going over.

• “Why was I charged on my card immediately after I requested the “pay later” option ?”

  We are only in control of the vehicle. We have no control over the actual finances of the trip. You will need to contact Turo customer service to have them assist you regarding payments and extra fees.

• “Will you be there, or is it remote?”

  Most of the time, a team member will be here Monday-Friday from 8AM-5PM. Most weekends will be remote. You'll still receive the lockbox code for the key once you complete check in instructions whether if there is a team member here or not.

• “Where exactly do I pick up the car?”

  The exact address will be provided after booking. We’ll also message you with step-by-step instructions to make pickup smooth. Feel free to call if you need additional directions or don't fully understand all the written directions that will be sent to you in the Turo messages!

• "Am I allowed to leave my personal vehicle at the lot?"

  No. Unfortunately, we do not allow guests to leave their personal vehicles on our property. Our lot is reserved for active trip operations only, and we cannot accommodate guest parking at this time. Most of our guests: Get dropped off and picked up by a friend, family member, or rideshare (Uber/Lyft) Or leave their personal vehicle at a nearby public parking lot (e.g. a shopping center or store within walking distance) For extremely extenuating circumstances or extremely long trips please contact a member of the hosting team to determine if we can make parking available for a fee.

• “Can I bring my dog? Is smoking okay?”

  We have a no smoking and no pets policy to keep the car fresh for all guests. Thanks for understanding and helping us keep things clean!

• “Do I return the car with a full tank?”

  Yes, please return the car with the same fuel level it had at pickup. The level will be noted in the trip photos.

• “What happens if I’m running late for pickup or return? Can I adjust my pickup or return time?”

  Please request any time changes through the Turo app. We’ll do our best to accommodate, but changes depend on availability and Turo’s policy.