GUIDELINES No Smoking Policy It is important for us to provide each client a comfortable environment, therefore smoking is not permitted in any of our vehicles. Should this policy be violated a penalty will be imposed. Pets with lots of fur are not allowed. Car must be cleaned back to the state you were provided it in. Fuel Policy: In most cases you will receive your rental vehicle with a full tank of gas, we ask for the courtesy of other renters that you return the vehicle with a full tank of gas (or to where it was originally if not full). If we have to refuel the vehicle on your behalf there is an additional fee of $10. Please make sure to use the proper gas to refill (see car listing details for what the car takes). Tickets, Parking Violations, speeding/citations, tolls, impound, illegal parked/towing or any other violations issued during their rental period is the responsibility of the renter.

• Will I ever speak to someone other than Jon?

  The account is managed by three friends - Jon, Ben and Montrell. We are working on growing a fleet of cars and setting this up as a way to offer you guys great cars with great service at a very fair price. You may be in contact with Ben, Jon, Montrell (or all three!) and if you ever need anything, never hesitate to text or call!

• What if no one is answering the phone?

  We do our best to be accessible by phone, however we have lives of our own and get busy. If you can’t reach us do not panic. Please just send a message in the turo messages and one of us will reach out shortly.

• What if the car is very dirty or smelly?

  We check and disinfect our cars between trips but we do not keep our cars fully detailed. Rest assured, you will never be charged for any pre-existing smells or mess in a car just make sure to document the condition of the car in the Turo trip photos at pickup. If the car is excessively dirty please contact us and we will help resolve the issue

• What happens if the gas isn’t full when I get the car?

  You are only responsible for the gas you use so please take a pretrip photos and then fill it to where you got it and upload the post trip photo upon return.

• Can I pick up the car early or drop it off late?

  You can come up to 30 minutes early or drop it off up to 30 minutes late. If you need something outside of that window please edit the trip by going to change trip > change time. If it does not let you it could be booked and you can always ask me to confirm if you are running into an error. If you need to extend the sooner you let me know the better as we may not always be able to accommodate last minute extensions.

• What if I can’t get the lockbox to open/close?

  To both LOCK and UNLOCK the lockbox you need to first press down the black reset button located under the zero. Then type in the code provided in the turo messages and finally pull down on the silver lever at the top of the box.

• What if I have a maintenance or safety concern?

  Our cars go in for maintenance frequently, so there should not be any basic issues, however things do pop up with any used car. If you have a simple issue with the car or aren’t sure if something is ok or not, please send me a message. If there is a serious issue with the car making noises and saying overheating or something with emergency lights where it can’t be driven, please call our roadside service 877-874-3944. Give them the vin number located on the windshield/door. If the car needs to be towed please have it sent to my mechanic, Midtown tire / Goodyear 2916 N Druid hills Rd NE Atlanta GA, 30329 and have the key left in the lockbox or keydrop (DO NOT LOCK THE KEY IN CAR). If you have other safety concerns please call or text us directly.

• What if I get in an accident?

  After attending to any safety concerns, call 911 immediately. The Turo insurance card is linked under trip details. Once this is done please call us. You will need to get a police report, and the name, phone number, insurance information and driver's license of any party involved. If the damage is serious and not drivable have the car towed to Buckhead Collision at 1900 Piedmont Cir NE, Atlanta, GA 30324. Have the keys left in the lockbox or give them to the manager.

• Please see this link below for all FAQ’s:

  What if I can’t figure out how to upload photos to check in? Please open the App and go to the “trip details” tab. Scroll down about ⅔ of the way and you will see a “trip photos” button. Click that and then click “add photos”. Once you upload your selfie holding your ID as well as your Id on its own we can provide you the code. If you are doing this last minute please call after uploading the photos. After you get to the car please take photos of all 4 sides of it and the odometer and inside and upload those for full Turo check in. Do you have normal hours of operations? We allow pick ups and drop offs from 7am - 11pm. We understand things happen during off hours and if something happens in the middle of the night you can send a turo message and we will try to get back to you. You can try calling but we can’t guarantee an immediate answer. Please review all the FAQs below to address things like accidents and roadside needs. Are there any damage situations that I am responsible for? During your trip you are responsible for any damage or issues that are not mechanical in nature. Any pre-existing damage you are not responsible for and I am aware the cars have some small dings and scratches being used vehicles. If you get a flat tire or the window gets cracked you will be responsible for repairing that. A tire you can take to any close tire shop to you and ideally it can be patched but if not you will need to replace it. A crack in a window I can repair for you and bill you directly when your trip ends - just let me know the situation and I will help address. If there is an accident or other damage, you are responsible for that. If you are not at fault it is imperative you get the other driver’s information and insurance and a police report so I can work to get them to pay for everything. If you do not get this information you will be responsible for the damage to the vehicle. Can I return the car early? If you are dropping it off the same day planned but just a little earlier, no issue and no cost to you! Just follow return instructions in messages and upload photos and no need to do anything else. If you are dropping it off 1+ days early please provide as much notice as possible. We require 3 day minimum trips so if you are trying to reduce the trip to less than that a refund will not be issued. If it is a last minute change the day before, a refund will not be issued as that leaves us hanging. If you give us 24+ hours notice we can typically work with you and get another renter. If you are returning it and it is more than 24 hours in advance and do not have full return instructions please send us a message and ask for those so you can return properly and not be charged for improper return. Will I ever speak to someone other than Jon? The Atlanta account is managed by three friends - Jon, Ben and Montrell. We are working on growing a fleet of cars and setting this up as a way to offer you guys great cars with great service at a very fair price. You may be in contact with Ben, Jon, Montrell (or all three!) and if you ever need anything, never hesitate to text or call! We also have some cars in Orlando that are managed by Adam, Ken and John. If you call our turo number you can press 2 to get Orlando help and 1 for Atlanta. What if I can’t find the car? Make sure you read all turo messages and are in the right parking lot. Sometimes the lot gets full or renters accidentally park in another area. Please look in pre-trip photos to see if you can see the spot number of the car and if it isn’t there or not clear then call for assistance. You can also ask the cashier there for help as they can sometimes point you in the right direction. If those don’t work go ahead and give me a call. What happens if I am returning the car and all the spots in the designated area is full? Please notify us and park as close to that range as possible. Make sure your post trip photos clearly show the spot number so we can locate the vehicle. Make sure you are still close to the turo area of the parking lot. Ask a cashier there if you run into issues. What if I can’t get the lockbox to open/close? To both LOCK and UNLOCK the lockbox you need to first press down the black reset button located under the zero. Then type in the code provided in the turo messages and finally pull down on the silver lever at the top of the box. What if I can’t find the barcode card for the parking lot? Find a cashier and tell them you are a Turo renter for Jon J. Say that the parking barcode was lost and ask if they can make a new one for you or let you out. There should be a paper ticket in the car as well and sometimes the license plate will auto open the gate. If they are forcing you to pay get a receipt and notify me and upload it to trip photos. What if the car is very dirty or smelly? We check and disinfect our cars between trips but we do not keep our cars fully detailed. Rest assured, you will never be charged for any pre-existing smells or mess in a car just make sure to document the condition of the car in the Turo trip photos at pickup. If the car is excessively dirty please contact us and we will help resolve the issue. What if I have a maintenance or safety concern? Our cars go in for maintenance frequently, so there should not be any basic issues, however things do pop up with any used car. If you have a simple issue with the car or aren’t sure if something is ok or not, please send me a message. If there is a serious issue with the car making noises and saying overheating or something with emergency lights where it can’t be driven, please call our roadside service 877-874-3944. Give them the vin number located on the windshield/door. If the car needs to be towed please have it sent to my mechanic, Midtown tire / Good year 2916 N Druid hills Rd NE Atlanta GA, 30329 and have the key left in the lockbox or keydrop (DO NOT LOCK THE KEY IN CAR). If you have other safety concerns please call or text us directly. What if I get in an accident? After attending to any safety concerns, call 911 immediately. The Turo insurance card is linked under trip details. Once this is done please call us. You will need to get a police report, and the name, phone number, insurance information and driver's license of any party involved. If the damage is serious and not drivable have the car towed to Buckhead Collision at 1900 Piedmont Cir NE, Atlanta, GA 30324. Have the keys left in the lockbox or give them to the manager. More details around Emergency Roadside can be found at: https://docs.google.com/document/d/1YwSH6p-FKsHsowjVjJc-xM563ZOVWWZNwsDHAPffvjw/edit?usp=sharing What if no one is answering the phone? We do our best to be accessible by phone, however we have lives of our own and get busy. If you can’t reach us do not panic. Please just send a message in the turo messages and one of us will reach out shortly. Please let the phone ring continuously as it cycles through multiple people if the first person is unavailable. What happens if the gas isn’t full when I get the car? You are only responsible for the gas you use so please take pre trip photos and then fill it to where you got it and upload the post trip photo upon return. Can I pick up the car early or drop it off late? You can come up to 30 minutes early or drop it off up to 30 minutes late. If you need something outside of that window please edit the trip by going to change trip > change time. If it does not let you it could be booked and you can always ask me to confirm if you are running into an error. If you need to extend the sooner you let me know the better as we may not always be able to accommodate last minute extensions. Can I extend my trip? Unless I have another booking you can extend. Go to trip details > change trip > change end time and choose the new day and time and it will send me a request. If it says unavailable you can send me a message to ask if it is available or not but that likely means it is booked. I may have another car to swap to if you ask which specific days and times you need an extension for! Can I drive the car out of state? Yes - you can take the vehicle anywhere you want. Just be aware that you must return it to its original pickup location. There is also a 200 mile * rental says for total trip mileage cap so if you go beyond that you will be charged for mileage fees.