Add optional Extras to your trip at checkout.

This address is used only as a base address for local pickups near the O’Hare International Airport. If you require airport pickup you will be required to choose the following location: ORD - O’Hare International Airport

- There are 5 seatbelts in the vehicle however we recommend the car for 4 adults of average height. The middle seatbelt in the rear is bridged and does not have separate leg room. The middle seatbelt could be used for a small baby seat or for a young adult. - Pets are welcome - No Smoking or Vaping

• How do I access the Hot Spot Internet Password?

  Using the on screen display, touch the "OnStar" App then WiFi and the password will be displayed.

• What type of Charger can the Chevy Volt accept?

  Most any charging station except a "Tesla Only." You can charge at any ChargePoint or any Shopping Mall locations as examples. We recommend using the PlugShare App, ChargePoint and EVgo Apps on your smartphone.

• Do I need to charge the Chevy Volt to drive the car?

  No, the car comes with a gas tank and will use the electric charge first and then will switch over automatically to gas when charge is depleted. Many renters of this vehicle have commented that they never used any gas at all.

• Do you approve out-of-state and/or Long-distance trips?

  We ask that each guest notify us if they will be traveling out of the State of IL so that we can ensure that we can support you in the unlikely event that you may need roadside assistance. Long distance trips are often not approved however travel into neighboring border states for a reasonable distance is acceptable. EX: A guest would like to rent a vehicle to travel from Milwaukee, WI to Florida for a 1 week trip (This will NOT be approved...book a flight to Florida) EX: A guest will be traveling to see family for 5 days from Chicago to Western Michigan. (This will be approved) EX: A Guest wants to travel from Chicago to Kansas City, MO to visit family for 7 days. (This will not be approved...book a flight to KC) EX: A Guest would like to travel from Chicago to Eastern, IA to visit family for 3 days. (This will be approved)

• What is the Guest’s responsibility for a Flat Tire?

  Flat tire damage | Guests Guests are responsible for the vehicle during the booked period of a trip, so they could be responsible for the cost to repair or replace a flat tire. Responsibility for a flat tire You may be responsible for the cost to repair or replace a flat tire, as you’re responsible for the vehicle during the booked period of your trip. If a flat tire is due to deterioration, age, rot, or pre-existing condition, the host is responsible for the damage costs. We'll review the pre- and post-trip photos to understand the cause of the flat tire. If we determine you’re responsible, we’ll let you know within a day or two after your host files the claim. If we determine you weren’t responsible for the flat and you paid for the repair or replacement with your host's permission, we'll reimburse you for that amount. If you’re a guest in the US or Canada and choose the Premier plan, you won’t pay flat tire costs. If you’re a guest in Australia and choose the Premier plan, you won’t pay flat tyre costs. If you’re a guest in the UK and choose the Premier plan, we’ll charge you up to your excess of £250 for flat tyre damage. Note: If tire damage results from engaging in any Prohibited uses, your protection plan won’t cover repair or replacement. You’ll be responsible for the damage costs. Flat tire assistance during a trip If you get a flat tire, call for roadside assistance. In the US: 1-415-965-4525 In Australia: +61 2 8317 1415 In Canada: 1-888-391-0460 In the UK: 0344 243 8660 Once you’ve arranged for help, call your host. If the tire is repairable, it might be best to do so. If there’s sidewall damage or the tire isn’t repairable, get your host’s OK to replace the tire with one of equal or greater quality. Pay for the cost of the tire at full price, regardless of tire use before the incident. You’re not responsible for replacing any of the non-damaged tires. If you and your host are unable to coordinate replacing or repairing the tire, the protection plan you chose would be in effect for a damage claim.

• Do you offer a 🪖Military Discount🪖?

  Yes, we offer a 10% “After Trip” discount back to all Active Military members in the form of a rebate. Discount is applied against “We Get It” rental proceeds/fees. Ex: A Guest pays Turo a total of $250.00 for a 4 day rental and the Host’s proceeds are $210.00 on the booking. The rebate would be $21.00.

• What “Vehicle Maintenance” has been completed this year?

  2023 •Synthetic Oil & Filter Change at odometer reading 71,701 miles. 2022 •4/13/22 - Passed Annual Turo Vehicle Inspection. For a list of what is included visit the link below. •4/14/22 - 4 x New Cooper Tires & Computerized Wheel Alignment •4/14/22 - Synthetic Oil & Filter Change. •9/21/22 - Synthetic Oil & Filter Change at odometer reading 65420 •12/9/22 - Exhaust Gas Recirculation Cooler and Recirculation Valve replaced

• Do you offer your vehicles to local renters?

  Local pickups in Lake Forest by referral or for repeat customers only. We will only accept pickups at O’Hare International Airport (ORD) for guests visiting and or landing at the airport. If you book for pickup at ORD and you are local your booking will be cancelled.

• Is the vehicle tracked by a GPS device?

  All of our vehicles use Apple AirTags to assist with locating lost key fobs. The Host may also use a GPS tracker at anytime to locate the vehicle for any reason which includes, and is not limited to, locating the vehicle for roadside assistance, assist Guests with reaching a destination or for other non-specific issues related to possible theft or mis-use of the vehicle.