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• Smoking: Absolutely no smoking is allowed in the vehicle. I want to maintain a clean and fresh environment for all renters. • Pets: Unfortunately, pets are not permitted in the car. This helps ensure the interior remains in excellent condition for future guests. • Fuel Policy: The vehicle must be returned with a full tank of premium gasoline, just as it was provided to you. • Cleaning: I kindly ask that you return the car in a clean condition. If the car is excessively dirty, I may need to charge a cleaning fee. If you have any questions about these guidelines, feel free to ask or check FAQ!

• Is smoking allowed in the car?

  No, smoking is not allowed in the vehicle. I want to keep the car fresh and enjoyable for all travelers.

• Are there any additional fees for cleaning or damages?

  I ask that the car is returned in the same clean condition it was received. If the car is excessively dirty or there’s any damage, I may need to charge for cleaning or repairs.

• What should I do if I have questions during my trip?

  Feel free to reach out to me at any time during your trip if you have questions or need assistance. I’m here to help!

• What type of fuel does the car require?

  The Mercedes C-class requires premium gasoline for optimal performance. Please ensure to use the appropriate fuel.

• Can you deliver the car to the airport?

  Yes! I offer delivery to Charlotte Douglas International Airport for your convenience. Just let me know when you need it.

• What happens if I am late for the pick-up time?

  Punctuality is very important to ensure a smooth handoff for all renters. Here’s what you need to know about late arrivals: • If you are running more than 30 minutes late without notifying me in advance, I may cancel the trip in accordance with Turo’s policies. In this case, the host retains most of the booking payment without providing the car. • If you notify me in advance about your delay, I will do my best to accommodate you. However, the following late fees will apply to compensate for the inconvenience: • 30–60 minutes late: $20–$30 inconvenience fee. • 60–90 minutes late: $50–$75 inconvenience fee. • Over 90 minutes: Please contact me directly to discuss next steps. This may require rescheduling or cancellation. To avoid any issues, I recommend keeping in touch via the Turo app if you anticipate any delays. Communication is key, and I will always try to work with you to find a solution!

• What happens if I am late for the drop-off time?

  Timely return of the vehicle is crucial to ensure smooth scheduling for both current and future renters. Here’s what you need to know about late drop-offs: • If you are more than 30 minutes late without notifying me in advance, I may need to report the delay to Turo, which could result in additional fees charged by the platform. • If you notify me in advance about your delay, I will do my best to accommodate you. However, the following late fees will apply to compensate for the inconvenience: • 30–60 minutes late: $20–$30 inconvenience fee. • 60–90 minutes late: $50–$75 inconvenience fee. • Over 90 minutes: Please contact me directly to discuss next steps, as this may require a rescheduled return or additional fees as determined by Turo’s policies. To avoid any penalties, I recommend keeping in touch via the Turo app if you foresee any delays. Communication helps ensure a positive experience for both parties, and I appreciate your understanding!

• What should I do before returning the car?

  • Fill the tank with premium gasoline (91+ octane). • Remove all personal belongings. • Return the car in the same condition as when it was picked up. If the car requires additional cleaning, a cleaning fee may apply.

• How do I adjust the seat settings?

  The seat adjustment controls are located on the door panel. Use the buttons to move the seat forward, backward, or adjust the backrest. Heated/cooled seat controls are also on the door panel. Additionally, in the Comfort menu on the main display, you can customize the seat and steering wheel position to match your height. This feature is only available while the car is in Park. Important: Never attempt to adjust the seat or steering wheel using this feature while driving. It could lead to dangerous distractions.

• Is the car equipped with a GPS tracker?

  Yes, for safety and security, the car is equipped with a GPS tracker. This helps monitor the vehicle’s location and ensures it is driven responsibly.

• Does the car have cruise control, and how do I use it?

  Yes, the car is equipped with standard cruise control. To activate: • Use the stalk on the left side of the steering wheel. • Push the stalk up or down to set your desired speed. • To increase or decrease the speed, move the stalk slightly up or down. • To deactivate, press the brakes or push the stalk forward. This feature allows you to maintain a consistent speed on highways, making long trips more comfortable.

• How do I connect my phone to Apple CarPlay or Android Auto?

  To connect to Apple CarPlay or Android Auto wirelessly: 1. Ensure your phone’s Bluetooth and Wi-Fi are turned on. 2. Pair your phone with the car via Bluetooth: Go to the Phone menu on the main display, select Add Device, and follow the prompts to connect. 3. Once paired, the car will prompt you to enable Apple CarPlay or Android Auto. Accept the prompt on both the car’s screen and your phone. After the initial setup, the system will automatically connect your phone wirelessly whenever you enter the car with Bluetooth and Wi-Fi enabled. If you experience any issues, try restarting your phone or ensuring it is updated to the latest software version.