Add optional Extras to your trip at checkout.

• Are tolls or EV charging included in my rental?

  No. Tolls and EV charging are NOT included in the advertised rate or the included miles. Vehicle charging on third-party networks (Electrify America and ChargePoint) that are automatically charged to the Joulez account are not covered and will be charged back after completion of your trip. There may be options to have Pre-Paid charging included as part of your rental on Turo instead of being charged after the rental for reimbursement. Tolls and EV Charging are billed via the Turo platform.

• What additional support do you provide EV renters on Turo?

  Joulez is an all EV Turo Host. We are conveniently located in the South Bronx by the Yankee Stadium and 2 Mc Kenny st Brooklyn NY. There are two options to get you checked out: 1- Pick-up at one of our conveniently located garages 2- Curbside, an EV Expert will bring the car directly to you! A tutorial on the Electric Vehicle features can be provided with one of our EV Experts. Please make sure to ask us ahead of time if you need a tutorial as we need to make sure a team member is in the garage for your pickup. We can also do FaceTime or Zoom to walk you through the unique attributes of each EV.

• Where can I pick-up/drop-off the vehicle?

  2 Mc Kenny Street, Brooklyn, NY 11201

• Can I smoke in the car?

  ABSOLUTELY NOT! If there is any indication of cigarette or marijuana smoke in the vehicle, you will be assessed a $250 cleaning fee through Turo as per Turo's policies. https://help.turo.com/en_us/reporting-a-smoking-issue-H1B_r4gE9

• What if I need to Change a Delivery or Pickup Location?

  For Deliveries, changes are only allowed up to 3 Hours prior to a reservation's start or end time. If you require a change in the delivery location or the pickup/delivery time with less than 3 Hours Notice, there will be a Pickup Change Fee of $50. This is because we are managing dozens of vehicles and any pickup/delivery changes can impact other customers and require us to make changes to other reservations as a result.

• What do you require before I start my Turo reservation?

  (1) Copy of your Driver’s License or a selfie where you are holding your ID next to your face and where the ID is legible for ID verification prior to taking the vehicle. This can also be done at the garage if you are meeting a team member in person. This can be uploaded into the Trip Photos or texted to our mobile. (2) Copy of your insurance coverage summary or proof of credit card rental coverage if you declined coverage through Turo or if you would like Chill Mode to be removed from your rental (Teslas ONLY). If you have Turo coverage, then this step is not necessary. (3) E-mail address so we can send you a high-resolution version of the receipts for Tolls & SuperCharger charges.

• What if I have an accident while renting the vehicle?

  If you have any accident that causes damage to the vehicle while you are renting or the vehicle has been stolen please report it immediately to us. We need to make sure we file a claim immediately and ensure everyone is protected in the event of an accident.