We can't wait to provide you with an amazing experience! Our cars are always kept in fantastic condition and meticulously clean. To ensure your trip is hassle-free, please take a moment to read through our guidelines below. And don't hesitate to reach out to me if you have any questions - I'm here to help! Guidelines Pickup Location: Unless you opted for delivery, you can find us at 199 E 52nd St., Suite 110, Boise, ID 83714, for pickup. Drop-off Location: Please make sure to arrange for the drop-off location and refill the gas (unless you prepaid), returning the car in generally clean condition. Arrival Time: We would greatly appreciate it if you could message us your estimated arrival time. We'll be there to greet you, so please do your best to be on time! In the Event You Need Extra Time: If you can't return the car by your scheduled end date and end time listed on Turo, please use the "Change trip" and "Change trip length" options to extend your trip before it officially ends. Late returns incur additional fees, and we want to help you avoid that. Pets, smoking, drinking inside the vehicle, and off-roading or extreme driving are not allowed. Please note that only the primary driver can pick up the car; we can't release the vehicle to anyone else. Driver's License: Please bring your driver's license with you and upload a copy to the "Trip Photos." Total Miles: Please familiarize yourself with the "Total miles included" in the trip, as Turo will charge a fee for additional miles driven unless you choose unlimited miles. Gas: To avoid a $30 additional gas fee, please return the car with the same amount of gas as when you picked it up. Vehicle Cleanliness: You'll receive a beautiful and clean vehicle at pickup, and we want you to return it in the same condition. You don't need to get a car wash, but please try to keep the vehicle generally clean during your trip. If You Need Assistance: If you need roadside assistance, please call (415) 965-4525 and choose the option for roadside assistance. In case of an accident, please take a deep breath and know that we're here to help. The Turo Insurance ID Card is available on the app when you view the trip details. Please write down or take pictures of the vehicle info (VIN, license plate, and vehicle condition), all driver's license info (name, address, and driver's license number), and all insurance info (insurance company and policy number) of all parties involved. Please inform us of the details of the accident and share all relevant documents. If you need to speak with a Turo customer service representative, their number is (415) 965-4525. Please message us a few pictures that clearly show the damage and report the accident to Turo using this link: https://turo.com/resolutions Tickets: If you happen to get a ticket (including a parking ticket), please pay the ticket right away to avoid additional Turo fees. Towing: If the vehicle is towed to an impound lot, please retrieve it right away. Please pay all fees associated with the ticket, tow, and storage. You can call Turo at (415) 965-4525 to get a copy of the rental contract and receive instructions on how to retrieve the vehicle. Lastly, we hope you have a fantastic and safe trip with us!