How does airport delivery and drop off work?
Delivery to Austin-Bergstrom International Airport (ABIA) will be at the taxi / ride app pick up area in the north side parking garage. When exiting the MAIN terminal arrival building, follow the signs to the taxi / ride app pick up area, which is located below the car rental counter level. We will need your flight arrival information to coordinate the correct delivery time... When using the SOUTH terminal, exit the terminal arrival building and take the free shuttle bus to the MAIN terminal. Exit the shuttle bus at the MAIN terminal and follow the signs to the taxi / ride app pick up area... Return / drop off may be at the departure level curb side, the taxi / ride app pick up area or the vehicle may be parked in the short term parking garage. Communication between the guest and the host is critical to insure a smooth pick up and drop off experience. Please contact us as soon as possible if you would like airport pick up and drop off.
Can my partner, spouse, friend, or travel companion drive the car?
Only you and the people you officially add through the app on this trip, are allowed to drive the car. Turo is very strict about it and they want to make sure only valid drivers on the trip drive the car, due to insurance purposes. There is no fee for adding additional drivers, but they must have their own Turo account.
What happens if I have a problem with the car or get into an accident during my trip?
First of all, do whatever you need to do to be sure you're safe. Then call us. Depending on what happens, we may come meet you or have you call Turo's roadside assistance. If you are in an accident, there is a Turo insurance card in the glove compartment to share with anyone else involved. FLAT TIRES: Vehicle is equipped with a full size spare tire. Because of safety concerns, the vehicle DOES NOT INCLUDE JACKING EQUIPMENT. Flat tires can only be changed by the host, roadside assistance or a professional automotive technician.
What should I do if I am going to be late to return the car?
Contact us immediately if you are running late. The best thing to do is call or text so that we can be prepared in the event we have back-to-back rentals. In some instances you may need to extend your trip in order to remain insured. We understand that things come up, but we need to know ASAP so we can deal with the situation correctly.
What kind of fuel does this car take?
This car takes regular unleaded fuel. It will be given to you with a full or near full tank, and should be returned to us with the same amount of fuel . If the tank is not returned with the same amount of fuel , then you will be billed after your trip ends.
What happens if I drive on a toll road?
At the completion of your trip, you will be billed for any charges incurred for using toll roads at the rate we are billed (no surcharges). Please note, it sometimes takes a few days for the charges to show up on our account. Because of delays in tolls processing, you may be billed for tolls up to 60 days after your trip ends. Depending on what toll roads you use, there could be multiple toll bills issued from different toll road management companies. If you know you drove on a toll road, it's helpful if you notify us. SAVE MONEY - AVOID TOLL ROADS Most routes in central Texas that include toll roads have alternative routes where drivers can avoid toll roads. Contact us for additional information about avoiding toll roads.
What happens if I go over the included mileage?
The fee per mile is listed in the trip details. You will be billed at the completion of your trip for any overage. Sorry, but we are unable to renegotiate any mileage fees during the trip.
Do I need to wash the exterior of the vehicle and clean the interior before I return the car?
A standard cleaning of the exterior and interior is included in your rental FREE of charge, so you don't have to clean the vehicle before returning it... Excessively dirty interiors requiring more than a standard cleaning/vacuuming will incur a cleaning fee. Please purchase the cleaning trip extra option if you won't have time to clean an excessively dirty interior.
What should I do if I am going to be late to pick up the car?
For PICK UP AT THE HOST'S LOCATION, if you know you're going to be late, please contact us as soon as possible, so we can reschedule the time for the pick up.. If you're going to be late and you do not tell us, we will wait by the car for 15 MINUTES after your scheduled pick up time. If you're more than 15 minutes late for pick up, we will need to reschedule the pick up, which could significantly delay your trip... For DELIVERY of the car, we will work with guests on a case by case basis concerning late pick ups.
Do I need rental car insurance?
Rental car insurance protects you from the financial risks that could occur if you get into an accident with a rental car or if the rental car is damaged during the time of the rental. Since the guest is 100% responsible for the car during the time of the rental, we recommend that you purchase some type of rental car insurance plan offered by Turo when you make the reservation. If you decline the insurance offered by Turo, it is highly recommended that you obtain insurance from another source, such as your personal auto insurance or a third-party insurer. PLEASE NOTE that many personal auto insurance policies and rental car insurance offered by credit card companies DO NOT cover damages to rental cars that are part of a "CAR SHARING" community. If damage occurs to the car and you're uninsured, you will need to pay for all of the damages "out-of-pocket" if no other insurance sources are available. Please obtain the appropriate rental car insurance before the start of your trip.