*When is Pickup info given? I uploaded the 2 necessary driver’s license pics within 24 hours prior to my trip & I am now waiting.
-We send a detailed message to you after you reserve a trip. It has & points you to all the info you need prior to your trip. If it is within half an hour of your trip’s start time & you have not yet received our first response, message us here on Turo ASAP.
-If you have followed all the instructions in that response (uploading the 2 photos & sending us info), we will message final Pickup info close to your trip’s start time. We try to prepare your car as early as possible, following our first response correctly & early allows us to begin preparing it early & have it ready on time.
-However, sometimes we have to wait on a previous renter to Return hopefully on time. Ultimately we will try to have it ready within half an hour of your trip’s start time & then message you Pickup info on Turo.
-Be sure to read all info on your reserved car’s page for non-emergency questions: Description, Guidelines, FAQ’s, Parking Details, Pickup & Return instructions, Car Guide, Additional Instructions & Extras.
*What if something happens to my car (accident, lockout, flat tire, light out, dash warning, will not start, dull wipers, odd sounds/smells)?
-If something minor has happened, try to remedy the situation without causing any further Damage. Message us info on what happened & we will fix it upon your Return.
-Keep all receipts for any repairs done or items purchased that were needed. The licensed mechanic needs to input (type in, not write) on the receipt why repairs & items were needed. Take clear photos of the full receipt & upload those via Trip Photos on your reserved car’s page & leave the receipts in the car’s glovebox.
-Get a police report #/card/sheet for any type of accident & add it to Trip Photos. Stop car immediately if unsafe to drive or if it sounds/smells like it is unsafe. If so, call Turo’s hotline number in glovebox & request Roadside Assistance. Grab belongings & tow locked car to Pep Boys at 2399 Piedmont Rd NE Atlanta, GA 30324 (tell them to leave key in Pep Boys’ key box if returned outside their hours).
-For car emergencies, please call Turo’s hotline ASAP. Their physical response time for Atlanta area is within an hour & they can always help remedy most situations quickly. If called, take a clear photo of any proof it was Turo who helped (receipt or their work order) & upload it to Trip Photos (especially if you are Late for your Return).
-If a warning light comes on & it is red, it means something needs to be fixed ASAP. If it is yellow, we will fix it when you Return unless it is a low tire pressure indicator (if so, please fill up ASAP at any Race Trac for free). Green/blue dash lights are fine.
-If a flat tire, call Turo’s hotline to see if it can be plugged. If unable, have Turo’s Roadside Assistance tow it to a nearby shop for a replacement (least expensive) & upload the reason (typed in) & receipt to Trip Photos just like any other repair.
-Please let us know if our wipers need to be changed or have them changed at any shop & follow the above receipt method.
-If our car was towed or “booted” during your trip, call phone number left in area or number left on car to resolve the situation.
*Where can I find detailed answers to all of my questions before & during my trip?
-Our car’s page contain tabbed info that will guide you. Once you reserve our car, more detailed info becomes available. You will be messaged detailed instructions too.
-Turo’s policies are found online. Please read all tabs on your reserved car’s page. They contain all answers to any questions on Pickup & Return, our Car Guide for Bluetooth connect, our Guidelines, & all details you need to know about our Turo.
*Can I Pickup before my trip’s start time?
-Please plan to arrive at your trip’s start time (it will be ready prior to that). You will be messaged final Pickup details, please wait until your start time or you can Pickup 1 hour earlier via Check-In if it is ready. We do not normally accept last minute trip changes, especially for the start time.
*Can I Return after my trip’s end time?
-Be on time for Return. We are strict on timing due to planning & our next renter. It is best to extend trip on Turo upon Pickup if you think you might be doing so later on. If Turo does not allow you to extend, then someone has already reserved that car immediately after your current trip ends.
-Please Return before your current trip’s end time (late fees kick in at 30 minutes past). More fees may be charged for extra time used & for next renter’s cancelled trip or abnormalities due to your tardiness. If using Roadside Assistance, capture proof since they are not a reason to be late at the last second. We begin processing late fees 30 minutes after the trip’s end time.
*Can I Pickup later than or Return before the scheduled/confirmed time for my trip?
-For an early Return, please update your trip’s Return time on Turo ASAP & closely follow our Emergency Return instructions located at the bottom of Pickup & Return Instructions tab & Additional Instructions tab (only viewable after trip is reserved). This is especially important for deliveries. If unaccepted, the original time is official.
-For a later Pickup, please plan to arrive at current trip’s start time on Turo. A no-show is considered at 30 minutes post trip start (we are more lenient with deliveries).
*Can I swap my current rental with you for another one of yours that I already see available on the app for the dates I need?
-Yes, please reserve your future car on Turo (make new trip’s start time half an hour after your current trip ends). Follow each trip’s individual instructions starting with your current car’s Return. Message us a good timeframe that works for you.
-Return your current car on time, cleaned & Damage free first & Checkout that trip. Then look at your new trip’s instructions to have a smooth transition for both trips.
*What do I need to do at Pickup & Return?
-For Pickup, you need to be present with your valid license. Ensure you have read our messages & follow closely our final Pickup details. Complete Turo’s Check-In process upon arrival (add photos of car).
-For Return, follow our instructions & ensure our car is in same clean & working condition we gave it to you on Pickup day.
-Read Pickup & Return Instructions before your arrival for either. Please keep our car clean & absolutely no smoking/ash/odors.
*Where are your Pickup/Return locations so I know where to go prior to my arrival?
-For Our Location, you Pickup & Return nearby our posted address (read Parking Details tab for more details on that area).
-For an Airport Delivery, read Additional Instructions tab & head to the Domestic baggage claim upon landing & Return to instructed Domestic terminal lot only.
-For an Address Delivery, it is delivered to & picked up from the address posted on your Turo reservation only. For more info, read our Pickup & Return Instructions.
*What if I use a different phone number than the one listed in my Turo profile?
-Please update your Turo profile phone number now to the number of the phone you will be using throughout your trip. We will not be able to contact you if not done.
-We communicate via Turo’s messenger only, we do not use your number unless it is an emergency, please do so as well :)