vehicle

1 of 10

Natalie’s

Volkswagen Jetta 2012

SEL Premium

4.74

(117 trips)

Pickup & return location
Enter a delivery address
Distance included
Day
200 mi
Week
1400 mi
Month
6000 mi

Insurance & Protection

Insurance via Liberty Mutual

The car

Volkswagen Jetta 2012

SEL Premium

4.74

(117 trips)

28 MPG

Gas (Regular)

4 doors

5 seats

Hosted by

Natalie
4.8
Natalie
526 tripsJoined May 2019

Typically responds within 1 minute

Natalie has completed training on enhanced cleaning and disinfection practices.

Description

*Please let us know if you are traveling out of GA & to which states so we can adjust the car’s settings to allow that. Our cars are equipped with leather seats, Bluetooth & an updated stereo. Please communicate only via Turo messenger. Once reserved, your trip will be 100% confirmed with us :) —All renters will need to upload 2 clear photos via “Trip Photos” on the “Details” page within 24 hours prior to the trip’s start time: (1)a selfie of you holding your license next to your face, (2)a closeup of that license. We send Pickup instructions at least 30 minutes prior to the start time. —For an Airport Delivery, have trip start at least 15 minutes after your flight’s landing time. Our rental hours are 7am-10pm EST. We can work with an Airport Delivery or a trip at Our Location if trip’s Return time is outside our hours (message us info if so). We offer Address Delivery within 5 miles. —After reading this “Description,” see our “FAQ’s”, “Guidelines”, “Extras” & “Parking Details” for more info. Once you reserve a trip, “Pickup & Return Instructions,” “Car Guide” & “Additional Instructions” can be seen. All the answers you need are here on Turo, we hope you enjoy our cars! :)

Features

Automatic transmission

AUX input

Bluetooth

Heated seats

Long-term car

Pet friendly

USB input

Leather Seats

Extras (5)

Add optional Extras to your trip at checkout.

Pet fee

*Want to bring your furry friend with you? Please put towels or a cover on all seats your friend will be lying on. It is $10 but it does not cover excessive dirt or Damage nor excessive fur, slobber or paw prints.

$10/trip

Unlimited mileage

*Going on a long trip? It is $95 per full day. Please keep our car safe & inform us if any Maintenance or repairs are needed during your trip (keep all receipts if so).

$95/day

Prepaid refuel

*Have a busy schedule? This allows you to Return our car at any fuel level. $30 includes up to a full tank of gas at the trip start. Please Return it on at least 1/8 so we can drive it to a nearby gas station.

$30/trip

Post-trip cleaning

*Have kids or going on a vacation? Return it hassle free for just $10. Please still take care of our car since this does not cover heavy mud or deep upholstery cleaning like spills, stains, pet hair, sand, or odor.

$10/trip

Phone mount

*Want a gift? Get & keep our $10 phone mount. Georgia now has a hands free law, please drive safe & know rush hour times.

$10/trip1 available

Parking details

—OUR LOCATION— *Please message only on Turo your arrival timeframe prior to Pickup day & add the 2 required valid driver’s license pics to Trip Photos to receive Pickup instructions. Add pics of our car to Turo once you get there. For more info, see Trip Rules once booked. **Please let us know if you are going out of GA & to which states so we can adjust the car’s settings to allow that. There is no free long term parking at our location for a personal car to stay for your trip duration.

Guidelines

*Only use a touchless car wash. We check for Damage/leaks/smells. If any doubts, please use Hi-Speed Car Wash at 2024 N Druid Hills Rd NE Brookhaven, GA 30329 ($7 exterior option). It is 5 minutes from Our Location & has free vacuums in back. —1. Add 2 clear photos of your license to Trip Photos: your face next to your license & a closeup of the front (must be added only within 24 hours prior to trip’s start). —2. No smoking ($50 fee). Let us know if you are traveling out of GA & which states so we can adjust car’s settings to allow that. Read each tab on the Details page. —3. Only use Turo messenger during your trip. Message us questions after looking through our provided detailed info tabs. Your profile phone number must be yours. —4. We are available via Turo messaging for anything not found on Turo/our tabs on your reserved car’s page. Please do not expect us to respond there immediately. —5. Only you or an additional driver (they must add same 2 above license pics) you have officially added on Turo may use our car. You are fully responsible for our car. —6. Be on time. Complete Turo’s Check-In process (add a few pics). Extend your trip ASAP if planning to via an official request. We do not accept last minute requests. —7. Drive safe & park safe, especially in Atlanta. Do not leave overnight on a street or in a public lot (we check for Damage). See our 2nd FAQ if anything goes wrong. —8. No 420, vaping or heavy smells. No pets ($50 fee) unless you add Pet Extra. Keep volume down & do not blast bass. Do not let someone else operate our car. —9. Return clean & on time. Our cars take regular gas. Checkout on Turo & also send level/zone/location info once parked at our instructed location. Park it in a safe spot. —10. See our 1st FAQ if a cleaning fee is requested. Know your mileage & refuel it. Carefully read our instructions & follow all of them exactly for a 5Star Review, thx! :)

Faqs

  • *Why am I being charged post trip gas or cleaning fees (Reimbursement Request)?

    -Our car has to be returned exactly how we gave it to you, besides the allotted mileage purchased for the trip. Smell, how it operates, not refueling gas level back to where it started, over mileage, dirty inside or out, spills/stains/mud/grime, any items missing, smoke and/or any type of debris, heavy perfumes or smell bombing the car, all of these could lead to more Turo fees. -If we give it clean, Return it clean. Interior clean but some dirty spots on exterior? Return it exactly like that according to our instructions messaged on Turo. Late fees are charged once you are 30 minutes late. Cleaning fees are $10-$250, smoking is $50-$250; please follow our Guidelines.

  • *What if something happens to my car?

    -Please read below to find your item. FYI, you are responsible for trip cost/tow cost if our car turns out to be in working order. Call Turo’s hotline if needed (in glovebox) & add any documents, receipts & reports to Trip Photos. Receipts that require host Reimbursement to renter require a printed reason on that receipt only by a licensed mechanic as to why a repair was needed & if it was pre-existing or not. Message us details & add pics of Damage if needed. Keep any receipts for our car in glovebox. -For exterior lights/wipers/minor damage, let us know details on Turo & we will check it out & repair it once you Return our car. -If the car will not start, call Turo’s hotline & have them jump it for you. Once car is on, do not turn it back off. Ride around for 15 minutes at high RPM to charge battery. -If a warning light comes on & it is red, it means something needs to be fixed ASAP. Message us details, add a pic of warning light & do not drive car if overheating. If it is a yellow warning, we will fix it when you Return unless it is a low tire pressure light (if so, please fill up ASAP at any Race Trac for free). Green & blue dash lights are fine. -If a flat tire, call Turo’s hotline to see if it can be plugged. If unable to, put the spare on & keep our bad tire in trunk & then take it to a shop for a new tire (least expensive) & add receipt with typed in reason to Trip Photos & message us (keep our bad tire). -If a window is broken, call Turo’s hotline & get a Police Report & Turo will come & fix it. If you received a crack in windshield, message us on Turo what happened to it. -If our car was towed or “booted” during your trip, call phone number left in area or number left on car to resolve the situation. If you received a fine driving our car, pay it because we will redirect them back to you. IF MAJOR DAMAGE OR IN AN ACCIDENT: -If something minor has happened, try to remedy the situation without causing any further Damage. Message us info on what happened & we will fix it upon your Return. -Get a police report #/card/report for any type of accident & add it & all parts of car that are damaged to Trip Photos. Stop car immediately if unsafe to drive or if it looks/sounds like it is unsafe. If inoperable, call Turo’s hotline, request car towing via Turo Roadside Assistance & grab belongings & tow our unlocked car to Pep Boys at ‪2399 Piedmont Rd NE Atlanta, GA 30324‬ (tell them to put key in Pep Boys’ key box). Add clear pics of proof it was Turo who helped you (receipt or their work order) & add it to Trip Photos & send us details on what happened, who was involved & Damage.

  • *I added the 2 necessary driver’s license pics, when will Pickup info be sent to me?

    -If you have followed all the instructions in our first response (add 2 pics & sending us requested info on Turo), we message final Pickup info close to your trip’s start time. We try to prepare your car as early as possible, following our first response correctly & also early allows us to begin preparing it early & have it ready on time. -However, sometimes we have to wait on a previous renter to Return hopefully on time. Ultimately we will try to have it ready within half an hour of your trip’s start time & then message you Pickup info on Turo. Please be patient as we prepare your car.

  • *Can I Pickup before my trip’s start time?

    -Please plan to arrive at your trip’s start time (it will most likely be ready prior). You will be sent final Pickup info via Turo only, please wait until your start time or you can Pickup 1 hour earlier via Turo’s Check-In if we have instructed you that it is ready. We will let you know when it is ready. We do not normally accept last minute requests for trip changes, especially for start time.

  • *Can I Return after my trip’s end time?

    -Be on time for Return. We are strict on timing due to planning & our next renter. It is best to extend trip on Turo upon Pickup if you think you might be doing so later on. If Turo does not allow you to extend, then someone has already reserved that car immediately after your current trip ends. -Please Return before your current trip’s end time (late fees kick in at 30 minutes past). More fees may be charged for extra time used & for next renter’s cancelled trip or abnormalities due to your tardiness. If using Roadside Assistance, capture proof since they are not a reason to be late at the last second. We begin processing late fees 30 minutes after the trip’s end time.

  • *Can I Pickup later than or Return before the scheduled/confirmed time for my trip?

    -For an early Return, please update your trip’s Return time on Turo ASAP & closely follow our messaged Return instructions. This is especially important for deliveries. If unaccepted, the original time is official. -For a later Pickup, please plan to arrive at the current trip’s start time on Turo. A no-show is considered at 30 minutes post trip start, please be on time & confirm it on Turo (deliveries have more flexibility).

  • *Can I swap my current car of yours with another car of yours after this trip ends?

    -Yes, please reserve your future car on Turo (make new trip’s start time half an hour after your current trip ends). Follow each trip’s individual instructions starting with your current car’s Return. Message us a good timeframe that works for you so we can swap the vehicles quickly & easily. -Return your current car on time, cleaned & Damage free first & Checkout that trip. Then look at your new trip’s instructions if you have already uploaded the required 2 pics within 24 hours prior to the new trip’s start time (add those 2 pics to every trip, we send Pickup instructions once added).

  • *What do I need to do at Pickup & Return?

    -For Pickup, you need to be present with your valid license. Ensure you have read our messages & follow closely our final Pickup details. Complete Turo’s Check-In process upon arrival (add photos of car). -For Return, follow our instructions closely & ensure our car is in the same working & clean condition we gave it on Pickup day.

  • *Where are your Pickup/Return locations so I know where to go prior to my arrival?

    -For Our Location, you Pickup & Return nearby our posted address (read Parking Details tab for more details on that area & Pickup & Return Instructions if reserved). -For an Airport Delivery, read Additional Instructions tab & head to the Domestic baggage claim upon landing & Return to our instructed Domestic terminal lot only. -For an Address Delivery, it is delivered to & picked up from the address posted on your Turo reservation only. For more info, read our Pickup & Return Instructions tab.

  • *Where can I find detailed answers to all of my questions before & during my trip?

    -Our car’s page contains tabbed info that will guide you. Once you reserve our car, more detailed info becomes available. You will be messaged detailed instructions too. -Turo’s policies are online too. Please read all the tabs on your reserved car’s listing page. All questions are answered either there or online via Turo’s search bar tool.

Reviews

4.74

107 reviews

Michael D.

Michael D.Jun 15, 2020

Car ran wonderful. However when I received the car, it was not clean on the outside nor the inside. Also, one of the rear tires were near flat. Outside of that, the car ran good, the communication was grea. If I had a question the owner gave a quick response. In all the trip was great. I would rent again.

Mattie W.

Mattie W.May 28, 2020

The car had service and engine light on at pick up. Unconvence and long wait for refund. Never book a trip with Natalie again.

Natalie's response

Hi, unfortunately engine lights do come on, in this case it was just an O2 sensor which is what we informed you of prior to your trip. Turo handles refunds/timing, hosts do not.

Kristina P.

Kristina P.May 11, 2020

Car drives fine and we enjoyed renting it. Besides the mix up in pickup, everything else went smooth.

Brittany A.

Brittany A.Apr 27, 2020

Thanks ! Great car!

Tandera M.

Tandera M.Apr 15, 2020

Car charger port didn’t work front or back. Music only worked with a aux cord.

vehicle

1 of 10

The car

Volkswagen Jetta 2012

SEL Premium

4.74

(117 trips)

28 MPG

Gas (Regular)

4 doors

5 seats

Hosted by

Natalie
4.8
Natalie
526 tripsJoined May 2019

Typically responds within 1 minute

Natalie has completed training on enhanced cleaning and disinfection practices.

Description

*Please let us know if you are traveling out of GA & to which states so we can adjust the car’s settings to allow that. Our cars are equipped with leather seats, Bluetooth & an updated stereo. Please communicate only via Turo messenger. Once reserved, your trip will be 100% confirmed with us :) —All renters will need to upload 2 clear photos via “Trip Photos” on the “Details” page within 24 hours prior to the trip’s start time: (1)a selfie of you holding your license next to your face, (2)a closeup of that license. We send Pickup instructions at least 30 minutes prior to the start time. —For an Airport Delivery, have trip start at least 15 minutes after your flight’s landing time. Our rental hours are 7am-10pm EST. We can work with an Airport Delivery or a trip at Our Location if trip’s Return time is outside our hours (message us info if so). We offer Address Delivery within 5 miles. —After reading this “Description,” see our “FAQ’s”, “Guidelines”, “Extras” & “Parking Details” for more info. Once you reserve a trip, “Pickup & Return Instructions,” “Car Guide” & “Additional Instructions” can be seen. All the answers you need are here on Turo, we hope you enjoy our cars! :)

Features

Automatic transmission

AUX input

Bluetooth

Heated seats

Long-term car

Pet friendly

USB input

Leather Seats

Extras

Add optional Extras to your trip at checkout.

Pet fee

*Want to bring your furry friend with you? Please put towels or a cover on all seats your friend will be lying on. It is $10 but it does not cover excessive dirt or Damage nor excessive fur, slobber or paw prints.

$10/trip

Unlimited mileage

*Going on a long trip? It is $95 per full day. Please keep our car safe & inform us if any Maintenance or repairs are needed during your trip (keep all receipts if so).

$95/day

Prepaid refuel

*Have a busy schedule? This allows you to Return our car at any fuel level. $30 includes up to a full tank of gas at the trip start. Please Return it on at least 1/8 so we can drive it to a nearby gas station.

$30/trip

Post-trip cleaning

*Have kids or going on a vacation? Return it hassle free for just $10. Please still take care of our car since this does not cover heavy mud or deep upholstery cleaning like spills, stains, pet hair, sand, or odor.

$10/trip

Phone mount

*Want a gift? Get & keep our $10 phone mount. Georgia now has a hands free law, please drive safe & know rush hour times.

$10/trip1 available

Parking details

—OUR LOCATION— *Please message only on Turo your arrival timeframe prior to Pickup day & add the 2 required valid driver’s license pics to Trip Photos to receive Pickup instructions. Add pics of our car to Turo once you get there. For more info, see Trip Rules once booked. **Please let us know if you are going out of GA & to which states so we can adjust the car’s settings to allow that. There is no free long term parking at our location for a personal car to stay for your trip duration.

Guidelines

*Only use a touchless car wash. We check for Damage/leaks/smells. If any doubts, please use Hi-Speed Car Wash at 2024 N Druid Hills Rd NE Brookhaven, GA 30329 ($7 exterior option). It is 5 minutes from Our Location & has free vacuums in back. —1. Add 2 clear photos of your license to Trip Photos: your face next to your license & a closeup of the front (must be added only within 24 hours prior to trip’s start). —2. No smoking ($50 fee). Let us know if you are traveling out of GA & which states so we can adjust car’s settings to allow that. Read each tab on the Details page. —3. Only use Turo messenger during your trip. Message us questions after looking through our provided detailed info tabs. Your profile phone number must be yours. —4. We are available via Turo messaging for anything not found on Turo/our tabs on your reserved car’s page. Please do not expect us to respond there immediately. —5. Only you or an additional driver (they must add same 2 above license pics) you have officially added on Turo may use our car. You are fully responsible for our car. —6. Be on time. Complete Turo’s Check-In process (add a few pics). Extend your trip ASAP if planning to via an official request. We do not accept last minute requests. —7. Drive safe & park safe, especially in Atlanta. Do not leave overnight on a street or in a public lot (we check for Damage). See our 2nd FAQ if anything goes wrong. —8. No 420, vaping or heavy smells. No pets ($50 fee) unless you add Pet Extra. Keep volume down & do not blast bass. Do not let someone else operate our car. —9. Return clean & on time. Our cars take regular gas. Checkout on Turo & also send level/zone/location info once parked at our instructed location. Park it in a safe spot. —10. See our 1st FAQ if a cleaning fee is requested. Know your mileage & refuel it. Carefully read our instructions & follow all of them exactly for a 5Star Review, thx! :)

Faqs

  • *Why am I being charged post trip gas or cleaning fees (Reimbursement Request)?

    -Our car has to be returned exactly how we gave it to you, besides the allotted mileage purchased for the trip. Smell, how it operates, not refueling gas level back to where it started, over mileage, dirty inside or out, spills/stains/mud/grime, any items missing, smoke and/or any type of debris, heavy perfumes or smell bombing the car, all of these could lead to more Turo fees. -If we give it clean, Return it clean. Interior clean but some dirty spots on exterior? Return it exactly like that according to our instructions messaged on Turo. Late fees are charged once you are 30 minutes late. Cleaning fees are $10-$250, smoking is $50-$250; please follow our Guidelines.

  • *What if something happens to my car?

    -Please read below to find your item. FYI, you are responsible for trip cost/tow cost if our car turns out to be in working order. Call Turo’s hotline if needed (in glovebox) & add any documents, receipts & reports to Trip Photos. Receipts that require host Reimbursement to renter require a printed reason on that receipt only by a licensed mechanic as to why a repair was needed & if it was pre-existing or not. Message us details & add pics of Damage if needed. Keep any receipts for our car in glovebox. -For exterior lights/wipers/minor damage, let us know details on Turo & we will check it out & repair it once you Return our car. -If the car will not start, call Turo’s hotline & have them jump it for you. Once car is on, do not turn it back off. Ride around for 15 minutes at high RPM to charge battery. -If a warning light comes on & it is red, it means something needs to be fixed ASAP. Message us details, add a pic of warning light & do not drive car if overheating. If it is a yellow warning, we will fix it when you Return unless it is a low tire pressure light (if so, please fill up ASAP at any Race Trac for free). Green & blue dash lights are fine. -If a flat tire, call Turo’s hotline to see if it can be plugged. If unable to, put the spare on & keep our bad tire in trunk & then take it to a shop for a new tire (least expensive) & add receipt with typed in reason to Trip Photos & message us (keep our bad tire). -If a window is broken, call Turo’s hotline & get a Police Report & Turo will come & fix it. If you received a crack in windshield, message us on Turo what happened to it. -If our car was towed or “booted” during your trip, call phone number left in area or number left on car to resolve the situation. If you received a fine driving our car, pay it because we will redirect them back to you. IF MAJOR DAMAGE OR IN AN ACCIDENT: -If something minor has happened, try to remedy the situation without causing any further Damage. Message us info on what happened & we will fix it upon your Return. -Get a police report #/card/report for any type of accident & add it & all parts of car that are damaged to Trip Photos. Stop car immediately if unsafe to drive or if it looks/sounds like it is unsafe. If inoperable, call Turo’s hotline, request car towing via Turo Roadside Assistance & grab belongings & tow our unlocked car to Pep Boys at ‪2399 Piedmont Rd NE Atlanta, GA 30324‬ (tell them to put key in Pep Boys’ key box). Add clear pics of proof it was Turo who helped you (receipt or their work order) & add it to Trip Photos & send us details on what happened, who was involved & Damage.

  • *I added the 2 necessary driver’s license pics, when will Pickup info be sent to me?

    -If you have followed all the instructions in our first response (add 2 pics & sending us requested info on Turo), we message final Pickup info close to your trip’s start time. We try to prepare your car as early as possible, following our first response correctly & also early allows us to begin preparing it early & have it ready on time. -However, sometimes we have to wait on a previous renter to Return hopefully on time. Ultimately we will try to have it ready within half an hour of your trip’s start time & then message you Pickup info on Turo. Please be patient as we prepare your car.

  • *Can I Pickup before my trip’s start time?

    -Please plan to arrive at your trip’s start time (it will most likely be ready prior). You will be sent final Pickup info via Turo only, please wait until your start time or you can Pickup 1 hour earlier via Turo’s Check-In if we have instructed you that it is ready. We will let you know when it is ready. We do not normally accept last minute requests for trip changes, especially for start time.

  • *Can I Return after my trip’s end time?

    -Be on time for Return. We are strict on timing due to planning & our next renter. It is best to extend trip on Turo upon Pickup if you think you might be doing so later on. If Turo does not allow you to extend, then someone has already reserved that car immediately after your current trip ends. -Please Return before your current trip’s end time (late fees kick in at 30 minutes past). More fees may be charged for extra time used & for next renter’s cancelled trip or abnormalities due to your tardiness. If using Roadside Assistance, capture proof since they are not a reason to be late at the last second. We begin processing late fees 30 minutes after the trip’s end time.

  • *Can I Pickup later than or Return before the scheduled/confirmed time for my trip?

    -For an early Return, please update your trip’s Return time on Turo ASAP & closely follow our messaged Return instructions. This is especially important for deliveries. If unaccepted, the original time is official. -For a later Pickup, please plan to arrive at the current trip’s start time on Turo. A no-show is considered at 30 minutes post trip start, please be on time & confirm it on Turo (deliveries have more flexibility).

  • *Can I swap my current car of yours with another car of yours after this trip ends?

    -Yes, please reserve your future car on Turo (make new trip’s start time half an hour after your current trip ends). Follow each trip’s individual instructions starting with your current car’s Return. Message us a good timeframe that works for you so we can swap the vehicles quickly & easily. -Return your current car on time, cleaned & Damage free first & Checkout that trip. Then look at your new trip’s instructions if you have already uploaded the required 2 pics within 24 hours prior to the new trip’s start time (add those 2 pics to every trip, we send Pickup instructions once added).

  • *What do I need to do at Pickup & Return?

    -For Pickup, you need to be present with your valid license. Ensure you have read our messages & follow closely our final Pickup details. Complete Turo’s Check-In process upon arrival (add photos of car). -For Return, follow our instructions closely & ensure our car is in the same working & clean condition we gave it on Pickup day.

  • *Where are your Pickup/Return locations so I know where to go prior to my arrival?

    -For Our Location, you Pickup & Return nearby our posted address (read Parking Details tab for more details on that area & Pickup & Return Instructions if reserved). -For an Airport Delivery, read Additional Instructions tab & head to the Domestic baggage claim upon landing & Return to our instructed Domestic terminal lot only. -For an Address Delivery, it is delivered to & picked up from the address posted on your Turo reservation only. For more info, read our Pickup & Return Instructions tab.

  • *Where can I find detailed answers to all of my questions before & during my trip?

    -Our car’s page contains tabbed info that will guide you. Once you reserve our car, more detailed info becomes available. You will be messaged detailed instructions too. -Turo’s policies are online too. Please read all the tabs on your reserved car’s listing page. All questions are answered either there or online via Turo’s search bar tool.

Reviews

4.74

107 reviews

Michael D.

Michael D.Jun 15, 2020

Car ran wonderful. However when I received the car, it was not clean on the outside nor the inside. Also, one of the rear tires were near flat. Outside of that, the car ran good, the communication was grea. If I had a question the owner gave a quick response. In all the trip was great. I would rent again.

Mattie W.

Mattie W.May 28, 2020

The car had service and engine light on at pick up. Unconvence and long wait for refund. Never book a trip with Natalie again.

Natalie's response

Hi, unfortunately engine lights do come on, in this case it was just an O2 sensor which is what we informed you of prior to your trip. Turo handles refunds/timing, hosts do not.

Kristina P.

Kristina P.May 11, 2020

Car drives fine and we enjoyed renting it. Besides the mix up in pickup, everything else went smooth.

Brittany A.

Brittany A.Apr 27, 2020

Thanks ! Great car!

Tandera M.

Tandera M.Apr 15, 2020

Car charger port didn’t work front or back. Music only worked with a aux cord.

Pickup & return location
Enter a delivery address
Distance included
Day
200 mi
Week
1400 mi
Month
6000 mi

Insurance & Protection

Insurance via Liberty Mutual

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