From the beginning when I rented the vehicle all the communication was precise and the pick up and return was hassle free. It’s my second time renting thru Yesway and I plan on renting again in a few weeks.
The car was great however, since this is still a rental company I was not thrilled that I had to argue with them about getting the actual car I rented. They offered an “upgrade” to a Ford Explorer instead of the Jeep Grand Cherokee I reserved. First off, I don’t I don’t think the Ford is an upgrade. Additionally, if I wanted any SUV I would have gone through the traditional rental services close to home and not driven 45mins to pick up the car I wanted. At the end, I got the Jeep I wanted but not the service I was expecting. They promote that you get the car you reserve, not the car they want to give you because of their mistake on overbooking the same car.