SUV rental alternatives in Los Angeles, CA

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Top hosts in Los Angeles, CA

Andrey K./>
Andrey K. All-Star Host
872 trips Joined Jul 2015
Typically responds within 1 minute

Recent reviews

Everything went great. Lexus is very comfortable for long trips.
Denis - June 10, 2019
Andrey and he’s coworkers are very professional. The car is new, clean and ready to do.
Men-Chan - May 20, 2019
Daniel K./>
Daniel K. All-Star Host
744 trips Joined Nov 2015
Typically responds in 1 minute

Recent reviews

This G Wagon made our trip wonderful. The service was outstanding. They dropped off the vehicle on time and it was better than what we expected. This company is one of the best on TURO and may GOD bless the owners.
Marco Antonio - June 9, 2019
Daniel was super great to work with, the car was in great shape and clean. He was very understanding when I over booked my rental by mistake and he refunded a day without hassle. I will definitely use him again in August when we return!
Dan - June 5, 2019

Average ratings in Los Angeles (4.8 stars)

Cadillac Escalade 2007
John has the best price on a Luxury SUV Rental which was in my budget and fit my needs of 6 people.
RALPH M. - March 25, 2018
Hyundai Santa Fe 2007
Tee is outstanding right down to the last minute of your trip. Tee is my permanent car rental specialist while in Los Angeles from now on. His personality and customer service defines the greater Los Angeles area. As a federal employee and retired military from Detroit I will always highly recommend Tee to my fellow employees when traveling to Los Angeles or the surrounding area. His service can’t be beat it is that great!
Jesus S. - June 2, 2019
Porsche Macan 2016
A very practical solution to navigating Los Angeles
Axel E. - February 24, 2018
Toyota RAV4 2018
Good communication, wish pickup was on time but it’s Los Angeles and traffic is unpredictable
William L. - May 9, 2019
Jeep Wrangler 2015
Michael thanks for making the best Los Angeles experience! Will rent again! Thank u 👌🏽
Ivan G. - January 11, 2018
Jeep Compass 2016
Ultragate was a great host and I definitely recommend renting from them when in Los Angeles
Amber N. - February 1, 2019
Cadillac Escalade 2016
TURO for the win! I am so happy With my rental experience this weekend in Los Angeles! The process is super easy and I loved our vehicle!
Stephanie A. - May 19, 2019
Jeep Wrangler 2017
Great owner and awesome car! Will absolutely rent it again next time I’m in Los Angeles!
Sergii L. - April 14, 2018
Audi Q5 2010
Arye’s Audi was great and super convenient for my trip to Los Angeles. Thank you!
Nicholas C. - August 4, 2018
Jeep Wrangler 2015
Thank you again Albert, the Jeep was a really nice look for Los Angeles.
Shyhiem W. - August 20, 2018
Jeep Compass 2018
We will never rent with any other company when we are visiting Los Angeles!!! Turo's customer service, convenience, affordability and cool factor is supreme!
Elise H. - April 20, 2019
Lincoln Navigator 2016
Great visit because of vehicle and the size made it easier to enjoy the scenes of Los Angeles
Alexander H. - February 6, 2018
Nissan Rogue Sport 2017
Thank you Eric for all your help! We had a wonderful time in Los Angeles and your Nissan Rogue was perfect for our needs!
Victor E. - March 25, 2019
Ford EcoSport 2018
I have rented from Eric my past two trips to Los Angeles. Always professional and great service. I would recommend his cars to anyone.
James C. - January 12, 2019
Chevrolet Tahoe 2017
We rented Lloyd's Chevrolet Tahoe for only $67.00/day on Turo. It was 35% less than any other car rental agencies in Los Angeles.
Saimah C. - January 16, 2019
Jeep Grand Cherokee 2016
Easy rental. SUV is super macho, sharp.
Carl I. - July 7, 2018
Chevrolet Tahoe 2017
Great Car!! Great Service! Flexible and easy to work with, I will be considering This vehicle for all of my trips to the Los Angeles area!!!!
Nicole C. - February 3, 2018
Buick Encore 2018
Everything was absolutely amazing with Curtis and the car. Every-time we travel to Los Angeles, I will most certainly be using his car services. Upon arrival to Los Angeles, our car was cancelled and we were stranded in LA for about 3 hours— Curtis saved us, and Turo was also very pleasant to work with! Thank you!
Amaris G. - October 1, 2018
Jeep Wrangler 2018
I visited Los Angeles for the first time and Tigran made this trip amazing the rental was perfect. He was very sweet and made sure I was okay or needed anything. Thank you again Tigran!
Maidomin A. - December 21, 2018
Buick Encore 2017
Tyler was fantastic! Best Turo experience I have had so far and I will definitely use Tyler next time I visit Los Angeles! Thank you for making it so easy 😀
Sarah C. - April 25, 2019
Jeep Wrangler 2018
Sierra was super friendly and professional, pick up and drop off was very easy! It was a very beautiful Jeep and very enjoyable to drive. Perfect car for a sunny weekend in Los Angeles!
Liam L. - May 13, 2019
Land Rover Range Rover Sport 2016
Great Customer Service by an excellent car rental company. Viewed their fleet of cars and look forward to renting the Lamborghini Huracan the next time we come to Los Angeles. Thank You
Hawas A. - March 14, 2018
Jeep Grand Cherokee 2018
Perfect vehicle for Los Angeles, the Jeep is a beast and a head turner in traffic. Will definitely rent again next time I’m in town! Tung was very flexible as well and great communication. A++
Cornelius D. - January 26, 2019
Jeep Wrangler 2017
Jeep was a very great pick for my weekend in Los Angeles. Oleksandr had the car ready and waiting for me as soon as I landed. Car was very clean and fun to ride. Will definitely recommend renting this car.
Jeremy A. - February 21, 2018
Jeep Wrangler 2014
Die’s Jeep was the perfect car for my trip in Los Angeles. She was super helpful and was always prompt to respond to my messages! Thanks so much Die!
Vanessa E. - July 14, 2018
Honda Element 2004
We came for a bunch of different reasons and Jim’s Honda got us all around the city. The BEST price on Turo in Los Angeles. Communication was on point with any questions we had. So happy we chose this vehicle for our trip.
Taylor S. - May 1, 2019
Tesla Model X 2017
What a fantastic ride! Took my family for a week vacation to Los Angeles. The Model X made the entire trip all the more enjoyable. Rides great. Enough storage for several large luggages. And the owner Mengyun was a complete gentleman. Delivered the car to us in super clean condition on time. Always replied back to questions in minutes (even at night). If I am in Los Angeles again, I am only going to be renting from him. Super vehicle, even better customer service. Five star +++
Syed S. - December 30, 2017
Tesla Model X 2016
This was our first time using Turo, and we couldn’t have had a better experience. Daniel was so friendly and helpful and made pick up and return as easy as it could have been! The car was absolutely beautiful, clean, reliable, and fun. It made the trip even more enjoyable! There is nothing that could possibly be complained about. We know exactly who we hope to rent from again for any future needs in Los Angeles.
Paul D. - May 15, 2019
Jeep Wrangler 2015
This Jeep was great! We were surfing and sightseeing in Los Angeles and this was perfect for it. Take the roof panels off while driving through the hills and city and the sights are amazing!
Philip O. - June 7, 2018
Nissan Rogue 2018
Joaquin service was great! On time, very professional, very friendly ! Answered all my questions. Car was in an excellent condition ! Overall 10 out of 10. When I go back to Los Angeles will definitely book with him. 👍🏽
Francisco C. - September 17, 2018
Jeep Wrangler 2018
Eric provided excellent customer service. He delivered on all of my accommodations from pick up to delivery of the vehicle. If you ever visits Los Angeles, be sure to select of one Eric’s vehicles and thank me later!
Rodney W. - November 14, 2018
Porsche Cayenne 2014
Super fun to drive and sounds awesome! Definitely a head turner ...(It wasn't a "turbo s" edition which was okay) Will definitely take this car next time I'm in Los Angeles !!! A+
Cesar N. - September 23, 2018
GMC Terrain 2018
Tiko was great! Went out of his way to offer suggestions for things to do and places to see while out in LA. Pick up and drop off very easy and communication was great. Will rent from him again my next trip to Los Angeles area :)
Bailey N. - March 20, 2019
Volkswagen Atlas 2018
Levon’s Atlas was perfect for a family of 5’s vacation in Los Angeles. Easy access to 3rd row, roomy and comfortable ride. Levon made it a no-brainer with the great Turo pricing. He responds promptly and was a pleasure to do business with.
Fred K. - April 25, 2019
Mazda CX-5 2016
From the seconds after booking to the seconds after the drop off, Curtis was extremely informative and helpful throughout the rental process. The pickup process was simple and the shuttle service (for longer trips) was a key reason for the simplicity and ease of the rental. Curtis provided an extremely spacious and smooth ride. There was ample space for passengers in the back and the bluetooth and USB connectors were a big hit for the long drives around Los Angeles. I will definitely be renting with Curtis and his team again for any future trips in Los Angeles.
Ryan P. - April 18, 2018
Buick Encore 2017
Tyler was amazing. The entire experience was great - the car, communication with Tyler & pickup+return. They were very accommodating & picked me up from the airport, even though I had a very late arrival. I highly recommend Tyler, I will definitely be renting from him again when I’m in Los Angeles!
Anixia R. - March 16, 2019
Chevrolet Suburban 2015
Renter was accommodating and was very easy to contact for questions. Vehicle was in great condition. Will use again!!! Best large SUV rental for the price.
Mylo C. - August 22, 2018
Chevrolet Tahoe 2017
Much cheaper than renting a big SUV from any other car rental place in Los Angeles. Near LAX with free Uber ride to and from the Turo Valet Lot behind the Custom Hotel. The 2017 Chevrolet Tahoe was in NEW condition, smelled great, ran great, and was clean (((much cleaner than your typical rental car))). If you’re traveling to LA and need a big black luxury SUV that fits a family of 8, Lloyd’s Tahoe is perfect! 10/10 Stars
Saimah C. - January 30, 2019
Mercedes-Benz G-Class 2017
Gen was an amazing host! His G63 AMG was in amazing shape. Great SUV for L.A. Very good communication with the host for prior, during and after the rental experience. I highly suggest renting this Mercedes Benz G-Wagon when visiting the Los Angeles area. Thank you so much again! A+++
Alexander A. - August 10, 2018
Nissan Rogue 2018
Our first time using Turo and Eric made the experience above most we’ve ever had at any other traditional car rental. Great vehicles, great rates, and superb service! I cannot recommend Eric and his team enough! Do yourselves a favor if you are ever in the Los Angeles area and in need of a vehicle.
Harold G. - January 7, 2019
Jeep Wrangler 2018
What a fun vehicle to cruise around in Los Angeles in! I really enjoyed the sun with the soft top down and wind in my hair. Peter provided a very clean vehicle and was so nice and communicative through out the process. I highly recommend!
ROCIO Z. - April 20, 2019
Jeep Wrangler JK 2018
Amazing car, new and very clean. A perfect car to explore Los Angeles! And it is convertible! Friendly owner, very detailed instructions, convenient pick up & return process. The best thing is that Ayrat was always available by phone, so it was easy to reach him. Thank you! We will definitely rent this car again when we come to LA next time.
Anastasia Z. - March 28, 2018
Porsche Macan 2018
This is the best car to drive around in Los Angeles! And Yuliya is cool, down to earth and flexible with changes to trip length, responsive and maintains her car very well. It drives so Smoothly and a stylish look! I will be back soon again!
Ishmael B. - November 7, 2018
Ford Escape 2017
This was my first time using Turo. Without a doubt, I'm glad I chose Eric. Despite the unprecedented days of heavy rain, he made our weeklong trip in Southern California worthwhile. The Ford Escape was truly an escape from the weather while we traveled from Los Angeles to Paso Robles and back.
Bryan O. - January 22, 2019
Chevrolet Traverse 2018
Luiza rental was clean, great on gas, and awesome. She’s super easy to communicate with. If in need of a full size suv I’d rent again.
Justin W. - October 30, 2018
Jeep Wrangler 2016
This is the second time I’ve rented a Jeep from Albert. He keeps his cars up to date and well maintained. He’s always available to help out if you have problems or questions. If you’re looking to rent a Jeep in Los Angeles Albert is hands down the guy to talk to.
Nathan B. - January 27, 2018
Jeep Cherokee 2016
Great owner, he had let the car nearby LAX airport in a turo parking lot, easy to pick up and drop off. The car was very nice to drive and gas economic. I recommend this car for a road trip from Los Angeles .
Cyril P. - February 24, 2018
Tesla Model X 2016
Howard was great and so was his Tesla X, 6 passengers. The car is great to accommodate 6 people and the seat are very comfortable. We made it to Joshua Tree from Los Angeles and charging the car during the trip was very easy with plenty access to Tesla Superchargers. Great experience!
Jonathan R. - July 26, 2018
Infiniti QX60 2015
The vehicle was very spacious and comfortable for the 7 members of my family and very easy to drive especially in Los Angeles. The owner was very flexible with the time and pickup and return of the car. I would highly recommend this vehicle to big families especially those with children.
Priscila Q. - August 8, 2018
Jeep Wrangler 2017
The Turo lot in Los Angeles is a little tricky to find. The lot is set back on Lincoln behind Ralph’s. Delivery went smoothly. Owner was very professsional and helpful when he delivered the car. Jeep was very clean and everything was working great. Would recommend this to friends.
Lisa S. - February 22, 2018
BMW X5 2011
The BMW X5 was a great vehicle for traveling in Los Angeles with style and comfort , Steve wife picked us up from the airport and her hospitality was great , def looking forward to doing business with Steve and his wife again when we go back !
Sokvisble A. - August 20, 2018
Mercedes-Benz G-Class 2015
This GWagon made us feel like celebrities all over Los Angeles. From the Malibu Wine Safari, to Rodeo Drive, people were constantly taking pictures of us thinking we were famous! On top of that, this car drives so smooth and fast and sounds like a beautiful beast. If you're looking for the most unique vehicle on Turo, THIS IS IT!
Nick S. - August 30, 2018
BMW X5 2015
Philip is great Turo host. Whole process was smooth and easy as it should be. I was looking to rent BMW X5 50i to drive it for a couple days and find out for myself if I like SUV’s. There is not that many of them on Turo and no one in Los Angeles area can beat Phil’s vehicle in price and year. I’m in love with this car and if I’ll get one in future it will definitely be 50i.
Eli I. - January 6, 2018
Ford Escape Hybrid 2006
Shabbir was kind and accommodating, very easy to communicate with and provided me with a great car for my trip in Los Angeles. Hybrid features were great for being in and around town, and the car itself was reliable for trips in/out of Santa Barbara and Joshua Tree. Can't say enough about how highly i would recommend Shabbir to others looking to rent a car!
Emmalyn S. - January 9, 2018
Chevrolet Suburban 2016
I rented Rafael’s Suburban for a weekend gateway to Las Vegas and I had an amazing experience throughout. From start, communication was great with Rafael as he responded quickly to all my messages. I was able to pick up the car in less then an hour of my reservation I made through Turo. In addition if you look through all the Suburbans listed on Turo in the Los Angeles region, Rafael’s Suburban is the most affordable when it comes to the daily rates and miles. Will rent again for sure. Thank you!
Aris T. - April 10, 2019
Mercedes-Benz GLA-Class 2015
Torq was absolutely incredible to work with for my business trip. I was in Los Angeles for 3 months and they got me into a beautiful and like new Mercedes. They made themselves available throughout my entire stay for any questions and even gave me some pointers on getting around. Literally a concierge service and I couldn’t be more grateful. Easy pick up/drop off! Effortless and hassle free from start to finish. I am going to recommend them to all of my colleagues and to anyone who will listen. Thank you Torq!
Brendan B. - May 1, 2019
Jeep Wrangler 2018
The Jeep itself, it's condition - this main part it's awesome. I like turo as you get the exact vehicle you pick in your app. I've got so much fun through these three days with bright white convertible Wrangler and my friend arrived from Japan is so happy as well. It was five-star booking this time. However there are some moments you have to keep in mind; - I've reserved LAX airport delivery but Jeep was delivered to other point so I had to take shuttle there. It's not a problem as rental car shuttle is free but it's a bit disappointing, I've spent some time to find how to reach the pick-up point - I've requested LAX airport drop-off but again owner requested to drop it by the restaurant nearby, drop the key inside and take rental car shuttle to airport. The problem here is very simple and disappointing: rental car shuttle does not pick passengers if they are not rental customers. So I've spent $10 extra for Uber here. If you plan to rent from Rozina's vehicles discuss pick-up and drop-off carefully, especially if you arrive in Los Angeles from other town. After all I'm happy, sure.
Georgii S. - May 27, 2019
Land Rover Range Rover 2008
Loved it. The Range Rover was perfect for us - 3 adults and 2 kids. Loved everything about the car. Clean, luxurious, just as described, and communication with our host was excellent. Driving the Range Rover in Los Angeles was such a luxury versus a normal car we normally get from regular car rental places. Shaahin was great and always available to answer any questions we had prior to picking up the car. Pickup and drop-off was super easy. Looking forward to driving this car again soon.
Benjamin B. - August 24, 2018
Tesla Model X 2017
What a great experience! The transition from pickup to drop off of the Tesla Mode X was seamless. Richard is a very cool guy, very knowledgeable about the Model X and was available at all times in case we had any questions or concerns. Was even thoughtful enough to drop little messages about cool things we may find of interest regarding the Model X. My family needed to extend our trip for a few more hours and had some difficulty with this process via the app. Richard went above and beyond to talk to customer service to have them extend without paying any crazy fees. On top of that, he also dropped my family and I off at the airport after dropping off the Model X. Couldn’t have asked for a better host and wouldn’t definitely use Richard for another Turo rental when in the Los Angeles area. Richard thanks again for everything!
Adrian J. - January 4, 2018
Jeep Wrangler 2015
If I could rate Brian’s Jeep 100 Stars, I would! I needed a vehicle for an event I was working. As someone well known on social media, I needed a rental that looked great, and I needed to show up in style! Brian provided just that!!! The Jeep was clean, ran perfectly, and smooth! The best feature? THAT ALPINE SOUND SYSTEM!! WOW! I was blown away by the quality of the entire vehicle. It looks and feels absolutely beastly! Heads were turning for sure! Brian was very quick with responding to any questions I had and the trip schedule change. Very informative and fast. I will definitely make this Jeep my go to when I’m in Los Angeles/So Cal Area! Brian is a top class Turo Vehicle Provider! The rating says 5, but please know, I rate this 100+!
Jesse R. - June 4, 2018
Land Rover Range Rover 2008
What a great experience! This car drives like a dream and we had amazing time going around town. Shaahin super communicative and accommodating. The car is a little older but drives incredibly well, the interior is impeccable and he has installed a custom back up camera which is super useful in Los Angeles. The suspension is a little touchy but it’s not a big deal, theyd just installed brand new tires so we didn’t have any issues. Great Soundsystem and so incredibly comfortable and fun to drive.
Mahdis K. - August 24, 2018
Kia Niro 2018
Easy pleasant Turo experience. The car was clean and great, the pickup and drop off were timely and seamless. Thanks Egine for the flexibility with extending my trip! For those interested in a more standard SUV driving experience, please note this Kia is comfortable and fairly roomy but sits lower to the ground like a standard car. I’m a tall gal and like to step up and ride high. Lol.
Ingrid W. - April 13, 2019
Jeep Wrangler 2016
Second time working with Eric, and once again I’m pleased to say your sh*t is on lock. Thanks for having such and efficient biz. Your team, was kind and helpful and real cool again. We met Armando last time, and again, he was a total gentleman and a great driver. And Javier..whoa nelly, he went way out of his way and probably past his work schedule to get us a lost phone, plus he was a great driver. I will definitely use your Turo every time I’m in Los Angeles.
Sarah L. - October 3, 2018
Tesla Model X 2016
This was our first time using Turo, and we couldn't have asked for a better experience! Jason went above and beyond in every aspect of the rental experience, from initial communication to pickup to the actual trip to dropoff to follow-up to payment. The car itself (Tesla Model X) was an incredible car and an amazing experience. I would highly recommend Jason to anyone considering a Turo rental, especially a Tesla. I will most definitely reach out to him again if we ever go back to LA for another vacation.
Ken C. - June 5, 2019
Land Rover Range Rover Velar 2018
This was my first experience with Turo and gosh!! I don’t think I’m ever renting with anyone else. The pickup and return service is the best thing I’ve ever experienced. Our girl who did the drop off was really cool and sweet. And we needed the return at a different location, but that wasn’t a problem! They made it happen! The convenience was what I liked most. And this car is EVERYTHING!! It’s sleek. It fits right in with the other cool cars that you see around town in Los Angeles. We were all talking about how we want a car like this. I have a Porsche Panamera at home, so I like to drive in style when I’m out of town. This was perfect! I definitely will work with you guys again!
Aqila A. - May 15, 2018
Mercury Mariner 2010
Very smooth process. I rented the Mariner. Perfect car for someone on a budget. The car was in good shape. For the price I wasn't expecting a brand new car and I was satisfied on this trip. I would definitely rent from him again.
Jesud G. - May 18, 2019
Chevrolet Suburban 2017
Amazing rental from Chris. The car was perfect and it couldn’t be easier to pick up and drop off with Chris. I would recommend his car to anyone and will definitely be using it for my next trip to LA!
Dash G. - May 27, 2019
Toyota RAV4 2017
Best car rental I have had! We rented s Toyota Rav 4 and it was perfect! Daniel was accommodating in every way for the 6 days we needed the car. Will be back!
Ronald M. - May 22, 2019
Ford Explorer 2019
Awesome carrental experience! Convenient and flexible delivery of vehicle. Very responsive host, and wide selection of vehicles. Will recommend to all friends and family heading to LAX
Chris C. - May 21, 2019
Chevrolet Suburban 2018
For my day I wanted to rent a beautiful SUV originally from enterprise but had a terrible morning when I get to the place saying my reservation was not valid and no SUV was available have driven almost 20miles to the place. Luckily I found a much better SUV and made my bday even better when Yuliya said it was available. Thank you very much your tuck saved my day and I would definitely recommend and rent again.
Brenda P. - May 27, 2019
Jeep Wrangler 2018
The car was great! very clean, very fun to drive! the pickup from LAX was very convenient, i was told where to wait and in 5 mins the van came to take us to the car. No waiting at all. The staff is very kind. Other cars in the parking lot were amazing! Next time we will try a sport car :-) The best thing was that theoretically we were supposed to bring the car back at 9:00pm, which isn't an option in a regular rental company (they allow to bring it back until 7:00pm). Eventually, we had to return it earlier, but it was nice that we had the option. Great
Tomer G. - June 10, 2019
Dodge Durango 2017
I rented the 2018 Durango for my Daughter for her Birthday, it's her dream car. She was SO EXCITED and now she is saving up so she can buy her own. Thank you Eric and Turo for this cheap opportunity, It was a good deal and not expensive at all! Thank you Turo and Eric for making this possible.
DANIELLE H. - May 20, 2019
Jeep Cherokee 2014
Best service ever! Response to everything was fast, pickup was quick & drop off! For my very first time on turo, I would not even want to try anyone other than Eric and his team. Thanks for making my trip to LA so amazing! Loved the car will be renting from Eric again when I come back.
Nicole Y. - May 20, 2019
Tesla Model X 2018
I am definitely a new fan of Turo and if we head to LA again we would definitely use Anthony and his team again. Adam tracked our flight and was there to meet us after we picked up our bags in LAX. The car was great for our family of five and a lot of fun to drive. We traveled a fair amount and never had an issue with the battery range and having the 600 mile limit was perfect. On the last day Adam responded promptly to our request to meet near LAX a little earlier and then dropped us right at the terminal. Overall it was much easier than a typical rental agency and we got to drive a much nicer car. I would highly recommend Anthony and this vehicle.
Scott T. - June 4, 2019
Jeep Compass 2018
Eric is the bomb....always made sure we were looked after. Amazing rental...goodbye Hertz er al....
Brian P. - May 31, 2019
Jeep Renegade 2015
Lisa has an awesome car and was very flexible. I booked my rental the night before my trip and she was able to get the car ready for me by the time I needed it.
Ricky G. - June 10, 2019
Toyota RAV4 Hybrid 2018
My 2nd time renting from Eli and as expected, it was excellent from the car to the communication to the overall rental as a whole. I highly recommend renting from Eli if you want the best Turo experience possible. 👌
Glenn F. - June 9, 2019
Jeep Wrangler 2017
Patrick’s Jeep rental was exceptional! Pickup and return was extremely simple. This Jeep Wrangler was the best way to take in LA! Patrick was very responsive and helpful. I will definitely be renting from him again. Thanks!
Dwight R. - June 11, 2019
Tesla Model X 2017
Flying to Las Angeles on business is never an easy process especially when it’s for one day. Roxanna was nothing short of an AMAZING host! Never using Turo, she went out of her way to ensure I was comfortable with the extremely efficient process and absolutely carters to the drivers (my needs). Not only the above, but the Tesla Model X was flawless. She cares about the drivers experience and it shows in the flawless automobile she rents but most important Roxanna’s desire to ensure at all costs you as the driver have a wonderful experience. After had gone through this experience only Turo be my first and last choice, but in Los Angeles California Roxanna and her fleet are number once on my list to rent. Roxanna, I can not thank you enough! You Truly are an ambassador of your Apple/Disney level of service but also Turo!
Jason K. - September 28, 2018
Honda CR-V 2018
While I do think Alex was not at fault for my frustrations, I do feel that leaving a glowing review about my first experience using Turo would not be accurate. But Alex was a great host and tried his best to accommodate us after our series of missed communication or misunderstandings. This is my story: I first reserved a Tesla Model X for our trip, and was excited to use an electric vehicle for our trip. It was an all wheel drive vehicle, which was a safety plus especially for the snowy area we were planning on visiting. I had setup for a LAX pickup and all the details of the trip were "confirmed". Maybe 2 days before the trip Alex contacted me, stating that his vehicle had gone into the shop for maintenance and was supposed to be ready by the time our trip was scheduled to start, but now the shop was saying that it could possibly be delayed due to parts not coming in. But there was a possibility of the vehicle being ready. It was really great of him to communicate the situation to us, as we did not like the idea of our vehicle situation being up in the air. I asked him if he had any other vehicles available, and he said that he just got a new CRV that he hadn't even listed on Turo yet but would be able to. It seemed like a similar sized vehicle, and was brand new, and I thought CRVs are AWD, so it seemed like an acceptable replacement vehicle for what we needed. So I called Turo to cancel and was given full refund credit because the original vehicle was possibly unavailable, and I was still going to use Turo. I decided to try to still use him because I wanted to still give him some business due to him being upfront about everything and trying to accommodate us. Alex listed his new car, and to his dismay there was a discount automatically applied to his listing due to the length of the reservation (that he did not mean to have), to which I told him it would be totally fine with me if he cancelled the trip, but again he was accommodating and said that he would honor the price because of all the last minute changes and sticking with him. The day of our flight up, there was flight delays and we ended up having to cancel flights and book others (thats a whole other story) but we made it into LAX the same morning we were originally planning on getting there, so our Turo reservation didn't have to be modified. But I had apparently completely missed the fact that the new Turo booking had the location of our trip starting at Alex's house, which was in Encino. And I had completely misunderstood Alex's confirmation of the pickup being off-site, because my original reservation was from LAX and I didn't realize that it could or would be a different pickup from my original reservation. So I was at LAX, messaging Alex inquiring when we would be picked up, and was less than stoked to find out that I had arranged for our trip to start at LAX. I am a first time Turo user and because the original reservation for the Tesla had been searched thru Turo for the LAX location, all the cars had the pickup as the airport. But since the new reservation was made from a link that was sent to me, it did not have LAX as the default location, and we were now responsible for getting to Encino after a hellish travel night with a 3 year old and all of our baggage. First Uber we called, our bags could not fit in with the car seat and us, so we had to pay a cancellation fee. We got an awesome second Uber XL (shout out to Hudson) and were on our way in the opposite direction of where we thought we would be headed to first thing in the morning from LAX (we were headed to Costa Mesa). Thankfully traffic was light and we made it to Alex's house. We began to load the vehicle and come to find out the CRV is NOT an AWD vehicle, which isn't the end of the world but something that definitely would have changed my mind for considering it for driving in the dumping snow in Mammoth. But again, not Alex's fault, just another frustration to this whole experience. We used the car for our trip, ended up working out fine, but we had to try to figure out the logistics of returning our car to Encino from Costa Mesa and still get to LAX by 9am. Thankfully Alex was awesome and worked with us to give us some different options for returning the vehicle, and we eventually settled on a deal to meet up at LAX and not have to drive the extra 1.5-2hrs the morning of our flight. But it still cost us the equivalent another days car rental to arrange that. So I guess the moral of my story is this whole experience turned into way more work and cost than it would have to just rent an AWD SUV from the airport (I had a reservation booked thru Kayak for this trip and it would have been substantially cheaper, especially considering the Ubers that we had to pay for). And there was NO possibility if I had booked from a regular rental company that I would have accidentally booked a reservation in which I would have to drive to Encino to get my car. On top of that, I think Alex didn't get the amount that he actually wanted from the rental, but was gracious enough to honor the pricing. So I feel that he kinda gave up a lot in the deal as well, which does not make me stoked on the experience. I do think Turo would be a great alternative to traditional rental companies if you want to rent a unique vehicle or have a special vehicle need in which you want to know for sure what type of vehicle you are renting. But for the run of the mill rentals, I feel that there were too many opportunities for things to be mixed up or not what you think. I can accept some of the fault for the way the trip turned out, but to be completely honest if I had booked with a regular rental company NONE of the drawbacks would have happened. And we would be a hundred or two dollars richer. Also, on a side note, my personal GEICO car insurance which covers car rentals thru a traditional company, will NOT cover Turo rentals, which then requires you to use the Turo insurance to insure your car rental. The prices aren't outrageous, but if you were thinking about using your own insurance and declining the rental insurance and saving that money, please take note that you will NOT be able to do that using Turo. But again, I want to reiterate that Alex was very accommodating, and did everything he was required to do and then some to help mitigate some of the frustrations of this trip. So if you are into the Turo experience, Alex is a great host. So the 5 star rating is for him. But the overall first time experience of using Turo, unfortunately, was not good. Unless I'm looking for a specific vehicle to rent, or really in a pinch, I will probably not be a repeat user of the service.
Kainoa W. - March 10, 2019
Mercedes-Benz GLA-Class 2017
There is no need to go to the rental car companies ever again. Ken made it super easy and cost effective to rent from him. If you are looking for a fantastic deal, look no further than Ken. From the moment I booked and started asking questions, Ken was prompt, courteous and awesome to work with. I was going to LA with my family for a few weeks and we were taking a ton of stuff. Surprisingly this little MB fit everything including a 3 year old, all her stuff, a car seat and 5 pcs of luggage. It got great gas mileage and is really fun to drive. Plus it’s much more outfitted than the other gla’s on the road so you stand out in a great way! The booking process was super easy and even easier was the check out process. Uber over from the airport about 5 minutes and a couple pics later through the Turo app, you are driving away. Kens cars are super clean and very new. I was pleasantly surprised when I got to the car. Ken was texting back and forth with me and unlocked the car as soon as I got there. He was always available, courteous and very helpful. I go to LA often and I don’t need to look any further than Kens cars. Here is the best part, it was almost 25% cheaper than other comparable a on Turo and almost 50% cheaper than the traditional rental car companies with all their hidden fees and charges. Absolutely a smart move for my family’s dream vacation. Thanks Ken!!
Ian L. - January 6, 2019
Jeep Wrangler Unlimited 2019
Eli was great. She responds fast. I extended my trip and she accommodated me. Pick up and drop off was super easy. The car was great loved the truck . I would rent from her again !
Carissa R. - May 14, 2019
Lexus RX 350 2013
Trip was amazing! I was late to return the car but she was very cool with it. For sure will rent a car from her again if i were to visit LA again
James P. - May 15, 2019
Toyota RAV4 2018
Great car love the space smooth drive for family trip specially if you have a baby ...Levon was impressively polite had a great comunication with him. Thank you levon!! Hope when im back can find your car available. Blessings!
Anileme S. - May 19, 2019
Sami Farris
Chevrolet Tahoe 2018
Awesome rental. Very easy and convenient
Sami Farris K. - May 14, 2019
Mercedes-Benz G-Class 2016
Gonzalo was nice enough to give me the car a night before my actual rental date to avoid traffic in the morning. The car was very clean and fun to drive. I will definitely rent again.
Abel D. - May 30, 2019
Jeep Wrangler 2017
Great person and company to deal with. Small snag upon pick up but rectified immediately with no other issues. Alicia was very friendly and responsive. Great Jeep to drive the coast in. Would definitely recommend and rent from her again.
Steven W. - May 28, 2019
GMC Terrain 2017
This vehicle was just what I needed during my trip. The size was roomy and the price was perfect. Goods host as well. Will rent again
Ednamae G. - May 31, 2019
Volkswagen Tiguan 2018
I loved the car. It was in perfect shape. Very comfortable and fun to drive. Lucy and Edgar were a pleasure to deal with. I would rent from them again anytime!
Jon H. - May 31, 2019
GMC Acadia 2017
Renting from Sarven was so awesome! Car was as advertised. The only thing that was a hiccup was that I spent 10 min trying to install the car seat for baby but no big deal. Car was immaculate, and pickup and return was so convenient and will def b renting again.
Ayari B. - June 9, 2019