In your booking request, let me know your intended destination, number of passengers (any children with car seats?), and type of cargo. That way, I can make sure it's the best car for you and show you how to set up the seats. Also, it's best if you tell me where you're coming from and how, so I can offer you a free pickup if I happen to be in that area.
PICKUP PROMPTNESS POLICY
$20 cash fine for being more than 10 minutes late to pick up the car. If you're going to be late, just let me know your plans in advance and it's fine. If I don't hear from you, I expect to see you at your scheduled pickup time. You wouldn't show up late to a professional appointment or lunch with a friend without texting in advance. If I know you're going to be late, I can do other uninterruptable productive tasks in the meantime.
HOW TURO WORKS
These are some differences between Turo and rental car companies that are worth pointing out, especially for first-time users.
- Pickup and Dropoff
Please be on time for pickup. I can't let you take the car early, it wouldn't be insured. And if you're going to be more than 10 minutes late for pickup, you need to let me know because I have other things to do in the meantime. I will photograph your drivers license and point out any pre-existing damage that hasn't been touched up with paint already. When returning the car, please message me with your location as you're headed back so that I know when to be around for the return. I fully understand you might want to return the car hours early, which is fine, but don't assume that I sit around at home all day waiting for you. Just shoot me a text, "We're headed back, just got on I-90 off 84." and I'll plan to be home in an hour or so.
I like to know where the cars are going in case I have any special recommendations for you. If you're going to be over on miles, let me know. My mileage rates are set reasonably low, so it's not a big deal.
I process tolls around 5 - 15 days after your trip,after giving them time to post. Spend a few hours going through the EZ-Pass transactions in Excel, assigning them to cars and trips. If you know how much your tolls might be, you can add extra fuel and remind me to account for that when doing tolls. If you drive to Albany and back with like $8 of tolls, but give me a few extra gallons of fuel, it's easier for both of us because I save time refueling the car and you don't have to pay an annoying extra charge.
Don't worry about washing off bugs or road grime from ordinary use, we don't waste water in Cambridge. Keep the interior clean, though. If you eat in the car I don't want to know about it. I generally try to wash the windshield before your trip, touch up any scratches now and then, and vacuum the interior occasionally. I rarely wash the exterior, only after beach or snow trips to prevent salt damage.