*** PLEASE READ AND AGREE TO TERMS BEFORE BOOKING:
*** BOOKING CONFIRMS THAT YOU HAVE READ AND AGREE TO THE TERMS OF THE RENTAL
*** RENTER IS SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGES OF THE VEHICLE.
*** ADDITIONAL DRIVERS REQUIRE VERIFICATION AND APPROVAL FROM TURO.
- RENTER MUST CONFIRM IF PERSONAL INSURANCE COVERS TURO. IF NOT, TURO INSURANCE IS REQUIRED TO COVER VEHICLE.
- RENTER MUST CARRY AUTO INSURANCE TO COVER VEHICLE AND IS RESPONSIBLE FOR ACCIDENTS AND DAMAGES DURING TRIP.
- RENTER IS RESPONSIBLE FOR TOLL CHARGES INCURRED DURING TRIP.
- RENTER IS RESPONSIBLE FOR ANY TICKETS INCURRED DURING TRIP.
- VEHICLE MUST BE RETURNED WITH A FULL TANK OF GAS
- $250 SMOKING OR EXCESSIVELY DIRTY WILL BE CHARGED IF NOT RETURNED IN SAME CONDITION
- NO OFF ROAD USE
- NO RACING
- NO TOWING
- NO SMOKING (INSIDE OR NEAR VEHICLE)
- NO PETS
- NO FOOD
Only Turo Approved Drivers can book and drive a car during a Turo trip. To be an "Approved Driver" means that the guest has provided and updated all required documentation, continues to meet all Turo eligibility requirements, and that the guest is currently in good standing.
The guest of a vehicle may allow any Approved Driver to drive the car; all drivers shall be jointly and severally liable for the trip, but the primary guest (meaning the Turo guest who books the trip) shall remain primarily liable.
Engaging in any Prohibited Uses with a vehicle booked through Turo will be grounds for fines, suspension and/or cancellation of your membership. It will also lower the primary guest's liability coverage to state minimum limits or nullify coverage where allowable by applicable state law; if the host has encouraged the engagement in a Prohibited Use, their coverage may be similarly reduced. Engaging in any Prohibited Uses will also eliminate any coverage for the guest for any claims related to physical damage.
Prohibited vehicle uses and activities include:
Permitting someone who is not an Approved Driver to drive a vehicle booked via Turo.
Driving a manual transmission car without being expert in the use of clutches and manual transmissions.
Note: If the drivetrain of a manual transmission car is damaged, the primary guest will be presumed to be at fault and will be held fully liable for repair of any damaged components of the car, as further detailed in our clutch policy.
Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle.
Using a vehicle booked through Turo to tow or push anything. Other than on paved roads (whether "OFF-ROADING", driving on unimproved roads or parking areas, or otherwise).
In any RACE, TEST, or COMPETITION. with the intention to cause damage, or with wanton, willful, or reckless disregard for safety.
To carry persons or property "for hire" or to carry persons or property for compensation or a fee, including, but not limited to, taxi services, TNC services, and/or parcel, food, or grocery delivery services.
You may, however, use the car for business purposes, such as attending meetings and carrying associated materials. Unless a trip has been booked.
Using vehicles without a reservation or outside your trip time constitutes unauthorized use.
During or as part of the commission of a crime or any other illegal activity or purpose.
While the driver is under the influence of: alcohol above the legal limit.
Any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended.
When it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts.
Outside the 50 United States or Canada if booked in the US or Canada.
Outside the continent of Europe if booked in Germany.
Without a valid license, or if you do not meet our Eligibility Requirements. It is your responsibility to inform us when your license is expired or suspended, or if you believe you may no longer meet our Eligibility Requirements.
To transport any flammable, toxic, volatile, poisonous, dangerous or illegal substances.
To transport a pet outside of a pet carrier or within a carrier that does not keep all pet hair contained inside.
Making any alterations, additions or improvements to any vehicle.
Smoking in the car.
Fueling a vehicle with an improper type of fuel.
Hosts are expected to provide their guests with a clean car at the start of the trip. If a guest receives a car that is not clean, they should contact Customer Support at the start of their trip.
In turn, guests must return the car in the same or better condition in which they originally received it. In the event that a guest returns a car dirty, hosts should also contact our support team.
Guests and hosts can reach out to support here.
In order for us to process cleaning claims, Turo requires hosts to send us before and after photos within 24 hours of the trip ending, including photographs of the interior of the vehicle (middle console, interior front seats and floor, interior back seats and floor at minimum). The “before” photographs must have been taken before the host provided the car to their guest, and no more than 24 hours before the trip’s scheduled start. The “after” photographs must have been taken after getting the vehicle back from the guest, and no later than 24 hours after the scheduled end of the trip. We recommend using the trip check-in and checkout feature in the Turo app to help expedite the cleaning claim. Once Turo has reviewed the documentation, the host will receive reimbursement based on the severity of the claim, as outlined below; the guest will be charged in accordance with this policy.
CLEANING FEES AND FINES
The levels of cleaning and the reimbursement amount they entail are as follows.
LIGHT CLEANING - $30
Car exterior is returned significantly* dirtier than how it was received (e.g. dirt on car body, wheels, or windows).
Floor mats or upholstery are returned significantly* dirtier than how they were received (e.g. requires more than a shake-out to be restored to original condition).
Large amounts of crumbs, sand, dirt, or food byproduct are left in the car.
*Turo will use its discretion to determine what is considered significant.
MEDIUM CLEANING - $50
Light stains or residue on hard surfaces (e.g. liquid spills or sticky substances).
HEAVY CLEANING - $100
Major stains or residue on seat fabric or other hard-to-clean surfaces.
SEVERE CLEANING - $150
Situations in which a car contains the aforementioned violations on an egregious level that would require steam cleaning or a full detail.
PET HAIR - $150
If a pet enters a vehicle at any time without a host’s consent, the guest will be held responsible for having the car cleaned.
Hosts may still charge cleaning fees if they give consent and the car is returned with significant amounts of pet hair.
Service animals are not excluded from this policy.
SMOKING - $50 OR $150
$50 for smoke scent removal only.
$150 for smoke scent removal and physical remnants of smoking (e.g. ash, cigarette butts). If there is damage to your car (e.g. a burn mark), you should submit a damage claim, not a cleaning reimbursement.
MAXIMUM - $250
In the event that a car is returned with multiple cleanliness issues (such as a combination of severe cleaning and smoking remnants), the maximum fee that will be assessed is $250.