How many adults can fit in this Honda Odyessy?
This vehicle can comfortably seat 7 people and all will have seat belts.
Is smoking allowed in the vehicle?
No, please do not smoke inside the vehicle. Any evidence of smoking (cigarette, vaping, etc.) will result in a fee to cover a complete professional cleaning detail ($150).
Are pets allowed in the vehicle?
No pets are allowed inside the vehicle. Any evidence of pets will result in a fee to cover a complete professional cleaning detail ($150).
What happens if there is a vehicle accident?
Turo provides rental vehicle insurance during your reservation if you paid for it, but only during the rented period. We keep the Turo insurance vehicled within the glove compartment of the vehicle and will work with you and Turo to resolve any issues.
What if I get parking ticket?
If you get a parking ticket pay it yourself online or by phone. If we have to do it, Turo charges $25 admin fee added to the ticket. If not paid in a timely manner, the city will charge a substantial late fee as well.
Do you recommend a gas station?
The inexpensive gas on island is at either Costco or Sam’s Club and both require a membership card. Military can get gas on bases, and there is an off-post military-only NEX gas station by the airport at 6890 Nimitz Rd, Honolulu, HI 96818. At the airport, there is a Shell gas station across from the McDonalds at 6890 Nimitz Rd, Honolulu, HI 96818. I use the Gas Buddy APP to find affordable gas.
Do you recommend a car wash?
We often use the Tony Autoplex Car Wash (Hours: every day 9am-6pm) at 94-1299 Ka Uka Blvd, Waipahu, HI 96797. Plan on 45 minutes or so for the process, but after the wash, they hand-dry and vacuum out the vehicle. Cost is around $27.
In Pearl City there is an automatic 24/7 car wash at the Texaco gas station at 98-121 Kamehameha Hwy, Aiea, HI 96701. Cost is around $10, plus you have to pay additional to vacuum the inside yourself. There is another car wash a block away at the Shell. Please leave the car wash receipt in the car glove box in the dash.
Can I return the vehicle early?
Yes, you can return the vehicle early during daylight hours. However, Turo’s policy is to not provide any refund for an early return..
Can I return the vehicle late?
If you're running behind please let me know, and please modify the trip return time through the Turo APP to avoid late fees. https://support.turo.com/hc/en-us/articles/203990780-Fees-fines If there is a renter needing it soon after your scheduled return, the answer is no. I will charge you late fee and explain to the next renter what is going on, but that is totally unfair for the next renter.
Can I extend the vehicle rental for more days?
Normally that is not a problem. We may be able to keep you in the same vehicle if it is not booked during the extension period. However if someone else has already reserved the vehicle, we might be able to move them with their permission to a similar or “better” vehicle, so give us a text or call as far out as you can so we can work this with you. Please understand that you the customer will have to do the actual request through the Turo APP; we cannot do it for you.
Can I return the vehicle without adding gas?
If you are not able or don’t want to add the gas, we will fill it up for you, but charge $15 per quarter tank. That means a maximum charge of $60. “If Turo manually processes the reimbursement, an administrative fee of $25 will be added to the guest’s cost.” If you just want us to fill it for you, do your Post-trip photos showing the gas gauge and text us stating the amount you agree to, saving both of us the hassle of having to involve Turo manually processing the claim, and Turo tacking on the $25 admin fee. Thank you!
Tires are in great shape.
Oil Changed 5/10/2018