**** Terms and guidelines ***
If you need anything, feel free to ask, and I will try to accommodate your request.
For your fully enjoying riding the car of future and return the car hassle free, without worrying about cleaning up after your trip, a basic hand washing cleaning fee $35 will be charged for each trip. This does not cover upholstery cleaning, spills, stains, pet hair or smoke removal.
I will make an attempt to have the vehicle delivered with at least 110 miles of range (50%). Please return the vehicle with the same range as received to avoid a charging fee of $0.35/mile. If returned with less than 30 miles of range, an additional $50 convenience fee will be added.
If you feel like you are in danger, or that you cannot get to a safe place, please call 911 emergency line. If you and the car is in an accident, get to a safe location and notify us immediately. There is insurance information in the glove compartment. If the vehicle is disabled and you need further assistance, give us a call.
Turo has a strict insurance policy that ends when your trip ends. If you need more time, please notify me. Keep in mind the time it takes to recharge your rental vehicle when planning to arrive at your return time. Not notifying me before your scheduled return time may result in fees listed under Turo support:
Tesla mobile access should not to be disabled at any time. If for any reason you must disable this, please notify me first. If the Tesla Mobile access is disabled, valet mode will be enabled, and the vehicle will be reported stolen to local law enforcement. You will be responsible for all fees as a result of this.
To preserve the longevity of battery, it is not recommended to charge the car beyond 90%. If you need to charge the car beyond this point, please ask us first. Otherwise, we will charge $1 for every minute that the car is charged beyond 90% of its capacity.
Supercharger, Chargepoint, and Fastrak access is offered as conveniences, these services are NOT FREE. The renter is responsible for usage fees.
If you need the car delivered to you or pickup from you after 8:00pm, an extra $50 will be charged.
If you need to pickup the car later than indicated, please let me know. Otherwise, you'll will be charged $50 for every half hour past scheduled pickup time.
No smoking in the car please. Violators will be subject to fine up to $250 based on Turo fees & fines policy.
*** Toll/Fastrak Policy ***
The car has installed Fastrak trap to cross all the bridges in the Bay Area, when the car crossing the toll plaza, they will scan the device & the system will subtract our bank. If you decide to use this feature, please keep track all the trips & fees. Please notify us at the time of return if you used the tolls. We will pay these bills first, and request a reimbursement through the Turo app later.
The toll fee usually as follows
$6 Monday - Friday: 5am - 10am & 3pm - 7pm
$4 in Non-Commuter Hours
$5 for all day Saturday & Sunday
$7 for Golden Gate Bridge only
For more information please check with Fastrak Website: bayareafastrak.org
*** Violation ***
Please pay caution to all parking signs to avoid getting violation notice. Unpaid violation notice will be mailed to me during or after trip. I'll send you message on Turo with option to clear it yourself. $25 convenient fee applies if I have to pay the invoices.
*** Late Return ***
If you want to extend your trip for several hours, you can just modify the time through Turo dashboard BEFORE the trip ended. Or message me on Turo to see whether the car is OK for a slightly late return (This is to protect you as Turo insurance is only effective during the rental periods). Any late return without mutual consent would lead to a late return fee according to Turo regulations.
*** Accident and Unexpected Issue ***
For accident, collision and other: If there's human body injuries, call 911. To solve any issue about the car, call 24/7 roadside support 866-735-2901 immediately.
*** Long Term Rental ***
Long-term rental request is very welcome. Feel free to message me if you plan to rent my car for a couple of weeks/months. Discount is provided for long-term rental.
*Turo regulations: https://support.turo.com/hc/en-us/articles/203990780-Fees-fines
*Message me your needs and I will reply shortly.
Your cooperation and honestly are greatly appreciated.