Do I need the Tesla app?
No, because there's not a guest access feature in the app yet, I'm not comfortable giving out my login info unless you're using the car for a month or more. I do have app access to the car as long as it has cell service and I'm happy to help with locking, unlocking, setting the charge status, and anything else the app can do, just text or call.
Is there a key? How do I lock, unlock and drive the car?
There is a key card that is kept in the center console, I will unlock the vehicle via app when you first get to the vehicle, from that point you will use the key card to lock, unlock and drive the vehicle, so be sure to keep track of it. It's the same size as a credit card, so it's easy to put in your wallet, just be sure to leave the key card back in the center console when leaving the vehicle. Watch this video for a quick demo: https://youtu.be/7xxCgtXEMVY
How and where do I charge the car?
Charging options are numerous. The fastest (30-60 min) will be the Tesla Superchargers, typically found along major highways across the US: https://www.tesla.com/findusm#/ They also list their destination chargers (2-8hrs) on that site as well. Chargepoint and other third party networks are very common as well, there is a J1772 adapter in the car for these with a Chargepoint card attached to it for easy use. Most of these are free, but some will occasionally charge a fee. I highly recommend downloading the Chargepoint and Plugshare apps to find those options. There is also a 20' cable in the vehicle, with adapters for standard 110v household charging (good for overnight charging but only gives you~ 3 miles of range per hour plugged in) as well as a NEMA 14-50 adapter (standard oven/Garage EV charging outlet, four prong 240v 32amp charging, ~21 miles of range per hour plugged in)
Will you be there to meet me at pick up and drop off?
I prefer to meet everyone in person, shake hands and get to know each othera but, but this can be difficult with busy schedules. Luckily the app makes it easy for me to manage the car remotely, and I'm always available for calls and texts day and night (although I do like to sleep and I try to make sure you have everything needed to avoid 3am calls!). The key to this working and for me to keep my prices low hinges on you taking good care of the car, returning it clean and undamaged inside and out. I don't mind a few bugs on the bumper, but if you drive it long distances or on dirt roads, I really appreciate you washing it before returning it, same with the interior, clean and vacuum any messes. You can also select the trip cleaning for a fee and I can take care of that, although it's still not a free pass to leave any big messes or damage the vehicle. Thank you for your help on this so I can have the car ready for the next customer ASAP
Can I leave my car at the pickup location?
Your best bet is to park your car somewhere safe and lyft/Uber/bird/lime/run/walk to the Google maps pin that I will text you. The pickup location varies a bit, and I can't make any guarantees for parking your vehicle if you are leaving it. There is a parking lot on the east side of the public safety building that doesn't have any signs and is probably ok for short term parking, but it's at your own risk.
How will I find the car?
Text me an hour or so before pickup and I will reply with a Google Maps pin at the precise location of the car an hour or so before pickup. I recommend having the Google Maps app downloaded and ready for use, and I recommend using the satellite imagery view so that you can see buildings, parking lots & spots, etc to get your landmarks. I will typically be able to place the pin on the exact parking spot where the vehicle is located, so if you're not exactly on top of it, keep trying until you are! Please be prepared to use this to locate the car, they are ubiquitous and highly effective, but it does involve a bit of effort on your part :).
What happens if I damage it or get in an accident?
First, make sure everyone is ok, call 911 if anyone is injured or you need police. Second, exchange insurance information with the other driver, and send it to me at email@example.com, along with any pictures you can get of the damage on both vehicles. Also upload these to Turo from your end as well and file a report with them if possible. Third, file a police report, this can usually be done by calling the non emergency police dispatch of whatever city you are in (Google it!) They will either start the report over the phone, or refer you to their online report system. This part is crucial for me to get reimbursement from Turo and I really appreciate you taking the time to file a report with as much info as you can provide, and send me the police report # via email or text. Lastly, (but First actually) plentiful (20ish) high quality pre trip photos are essential to protect us both, and to get Turo to cover any damage. The car is fully covered through the app, so there's no reason to try to hide and damage, we just need to document what occurred, and when it occurred. Thanks for your help with this!
How do I pick the best Supercharger stall? How is this car for long road trips
Lots of great info on Optimizing your supercharging here: https://teslatap.com/articles/supercharger-superguide/. The basic Autopilot is amazing for road trips, even though it doesn't have the auto lane change or other "enhanced" or FSD features. One drawback of this car for long road trips is that it has a medium sized battery, which can not only limit your range, but also your supercharching speeds. If you want the overall shortest road trip time, you'll need one of the new Long Range Model S's with the"Raven" motor, it has the biggest battery (100kwh), longest range (370mi) which will get you across the country the fastest. Otherwise, if you don't mind being patient while it's charging, this mid range model 3 does just fine.
Can I pick the car up early? Drop it off late?
The insurance for the vehicle is based on the times that you pick for the rental period, so I like to stick to those pretty tight, make sure to give yourself time on either end for that reason. If you're driving it outside those times and something happens, it's not covered by insurance which is bad for both of us. The easy solution is to submit a trip change request from your end-most of the time, slight changes are free and all i have to do is approve the change. The only times this isn't allowed is when there another rental before or after yours, or if the car is blocked out for some reason. When making changes, please keep in mind that sometimes it places rentals within an hour of each other, so leave yourself time to clean the car and charge it because it won't give me enough time to do so. Thanks again for your help with this!